# Gmail Inbox Integration for AI Email Replies

Source: https://insertchat.com/integration/gmail

> Bring customer email into your workspace and connected actions.

InsertChat connects to Gmail so your AI front desk can read customer emails and full threads, including attachments, create drafts, reply in the existing thread, and send new emails. Customer email then sits in one shared inbox with your calls, chats, and texts, and your team reviews the replies you choose.

## Keep the email and the customer context together

When a customer emails your business, the connected mailbox gives that conversation a place in your front desk. Configure supported email actions and decide which steps need review. Your team can use the message history and customer details when continuing the conversation.

## What your assistant can do in Gmail

- Read emails and full threads, including attachments
- Create drafts and reply in an existing thread
- Send new emails

Turn on only the actions you need. Each one can run automatically or wait for your team’s approval.

## Setup

1. **Connect your account.** Find Gmail in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## How businesses use Gmail with InsertChat

Illustrative examples, not customer results.

- **Reply to new-client inquiries.** A prospective client emails about a lease dispute. The assistant drafts a reply with your intake steps for review and flags anything that asks for legal advice for an attorney. [Law firms](https://insertchat.com/industries/legal)
- **Answer tenant maintenance emails.** A tenant emails about a broken heater. The assistant replies in the thread with your maintenance process and flags the message as urgent for your team. [Property management](https://insertchat.com/industries/property-management)
- **Collect documents during tax season.** A client emails to ask what to send for their return. The assistant answers from your document checklist, reads the attachments they send back, and keeps the thread for your accountant. [Accounting](https://insertchat.com/industries/accounting)

## Does connecting Gmail finish my email setup?

Authorize the account, complete the mailbox setup shown in InsertChat, and configure the email actions your assistant can use. Send a test message and check that your team can find and continue the conversation in the inbox.

## Can my team review email actions before they run?

Set the permissions and approval rules for supported email actions in your workspace. Test which actions run automatically and which wait for review, including the steps your team uses to take over a customer conversation.

## Can the AI reply to Gmail automatically?

Yes, if you turn it on. Replies can start as drafts for your team or send automatically after a delay you set, with an option to reply only during business hours and a list of topics the assistant holds back for a person.

## Related features

- [AI email responder](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Actions & approvals](https://insertchat.com/product/automations)

## Related guides and comparisons

- [AI receptionist for phone calls](https://insertchat.com/product/phone)
- [How to set up human handoff](https://insertchat.com/blog/set-up-human-handoff)
- [Outlook integration](https://insertchat.com/integration/outlook)