# Gmail Integration for AI Customer Email

Source: https://insertchat.com/integration/gmail

> Connect the account you use for customer communication. Configure mailbox handling and supported email actions with the permissions your business needs.

## Keep the email and the customer context together

When a customer emails your business, the connected mailbox gives that conversation a place in your front desk. Configure supported email actions and decide which steps need review. Your team can use the message history and customer details when continuing the conversation.

## Setup

1. **Connect your account.** Find Gmail in the InsertChat app catalog and authorize the account you want to use.
2. **Choose the actions.** Select the supported actions your assistant needs and review the connection’s permissions.
3. **Test the workflow.** Try the customer flow and confirm that actions, approvals, and handoff work the way your team expects.

## Does connecting Gmail finish my email setup?

Authorize the account, complete the mailbox setup shown in InsertChat, and configure the email actions your assistant can use. Send a test message and check that your team can find and continue the conversation in the inbox.

## Can my team review email actions before they run?

Set the permissions and approval rules for supported email actions in your workspace. Test which actions run automatically and which wait for review, including the steps your team uses to take over a customer conversation.

## Related features

- [Email & messaging](https://insertchat.com/product/email)
- [Shared inbox](https://insertchat.com/product/inbox)
- [Actions & approvals](https://insertchat.com/product/automations)