# AI Receptionist for Veterinary Clinics Source: https://insertchat.com/industries/veterinary > Answer pet owners’ calls about vaccines, refills, and sick pets during a full clinic day. An AI receptionist for veterinary clinics answers calls from pet owners when your front desk is checking in patients or the clinic is closed, using your services, hours, and new-client details. InsertChat’s assistant books wellness exams and vaccine visits, records refill requests for your staff to approve, and flags sick or injured pets so a veterinarian can advise. ## Turn a new-puppy call into a first wellness visit Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A new client calls on Thursday evening, after your front desk has gone home. > We just adopted a 10-week-old Lab mix. Can we bring her in for a checkup and her puppy shots on Saturday? ## Register the new client Collect the owner’s name and number, plus the puppy’s name, breed, age, and any records from the shelter. ## Book the puppy visit Offer open Saturday times, book the visit on your calendar, and remind the owner to bring the shelter paperwork. ## Leave notes for the morning team The summary lists the pet, the visit type, and the records to expect, so your front desk can set up the new client file. ## Your team sets the boundaries Trouble breathing, suspected poisoning, seizures, bloat signs, and pets hit by a car are flagged for your team at once, and owners hear the emergency-vet directions you wrote. ## What it handles for veterinary clinics Handled by your assistant: - Wellness exams and vaccine visits for the species you see - Spay and neuter dates, with the drop-off and fasting instructions you wrote - Prescription refill requests, collected for your staff to approve - Boarding and grooming questions, if you offer them - New-client details and which records to bring Sent straight to your team: - Trouble breathing or collapse - Suspected poisoning or a swallowed object - Pets hit by a car or badly hurt - Bloat signs or seizures - Medical questions that need a veterinarian ## What it asks and what it needs to know Details it collects: - Owner’s name and phone number - New or existing client - Pet’s name, species, breed, and age - Reason for the visit and how long signs have lasted - Medication name and dose from the label, for refill requests - Previous clinic and vaccine records, for new clients - Preferred appointment times What to add to its knowledge: - Species you see and where you refer the rest - Wellness, vaccine, and dental-cleaning appointment types - New-client fees, forms, and records to bring - Spay and neuter drop-off, pickup, and fasting instructions - Refill, boarding, and grooming policies - Your emergency-vet directions and after-hours instructions ## What does it do when an owner calls about a pet emergency? It treats the call as urgent and gets your team involved straight away. The assistant asks what happened, what kind of animal it is, and when it started, then reads the emergency instructions you wrote, such as the address of the emergency hospital you refer to after hours. The conversation is marked “needs you” and your teammates get an alert. Medical advice always comes from a veterinarian. ## Can it handle prescription refill requests? It collects them for your staff and leaves approval to your veterinarians. The assistant records the pet, the medication and dose on the label, and how the owner wants to pick it up, then marks the request for a person. Your team checks the record and confirms with the owner. Owners can also text refill requests to your InsertChat number. ## How much does an AI receptionist for veterinary clinics cost? On Pro, $98 per month covers one clinic phone number, a monthly pool of credits, and three team seats for your front desk and practice manager. Each call uses credits and rounds up to the next whole minute. The pricing page estimates usage from the number of calls your clinic gets each month. ## Can it answer only when the clinic is closed? Yes. Set your weekly hours and time zone, and calls ring your front desk while you’re open and go to the assistant after close. Overnight shifts are supported for clinics with late hours. Owners keep calling the number they already have, since US and Canadian clinics can forward it to InsertChat. ## Can pet owners text us photos? Yes. Owners can text your InsertChat number with routine questions, such as hours or vaccine visits, and get short replies from the assistant. Picture messages, like a photo of a wound or a rash, go to a person on your team instead. Texting STOP opts an owner out. ## Can it book into our veterinary practice software? InsertChat doesn’t connect to veterinary practice software. Bookings go to InsertChat’s built-in calendar or a connected Google Calendar, Outlook, Calendly, or Cal.com account. If you schedule in practice software, the assistant collects the request with the pet’s details and visit reason for your front desk to enter. ## Will it tell owners which animals you treat? Yes, if you list the species you see and the ones you refer elsewhere. A caller with a rabbit, a bearded dragon, or backyard chickens hears whether you can help and, if not, the referral details you added. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [After-hours answering](https://insertchat.com/product/after-hours) - [Shared inbox](https://insertchat.com/product/inbox) ## Broader industry - [Healthcare](https://insertchat.com/industries/healthcare): Answer the phone while your team is with patients.