# AI Answering Service for Towing Companies 24/7

Source: https://insertchat.com/industries/towing

> Take tow and roadside calls 24/7, get the exact location, and alert your on-call driver.

An AI answering service for towing companies picks up tow, roadside, and impound calls when your dispatcher is on another line or your drivers are on the road. InsertChat’s assistant puts safety first, collects the pickup location, vehicle, and destination, shares the rates and impound release rules you publish, and marks every tow request urgent for your on-call driver.

## Get a stranded driver’s location to your on-call driver at 2 a.m.

Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result.

A driver calls at 2:10 a.m. while your only on-call driver is already out on a winch-out.

> My car just died on Route 9 near the Exit 14 ramp. I’m pulled over on the shoulder. Can you tow it to my mechanic?

## Check the caller is safe

Ask whether anyone is hurt or in a live lane. Anyone in danger hears your instruction to call 911 before anything else.

## Pin down the pickup

Collect the road, direction, nearest exit or mile marker, and a landmark, plus the year, make, model, color, and whether it’s AWD.

## Alert the on-call driver

Mark the call urgent so your driver gets the location, vehicle, destination, and callback number. The caller hears your rate and what happens next.

## Your team sets the boundaries

Accidents with injuries, cars in a travel lane, and anyone who feels unsafe get your instruction to call 911 first. The assistant doesn’t send trucks, give arrival times, or track drivers.

## What it handles for towing companies

Handled by your assistant:

- Tow requests, with the pickup location, vehicle, and destination collected
- Lockouts, jump starts, tire changes, and fuel delivery, if you offer them
- Impound questions about release hours, required documents, and posted fees
- Rates you publish for hookups, mileage, and winching
- Scheduled tows and vehicle transports booked into open times

Sent straight to your team:

- Anyone hurt, in a travel lane, or unsafe, told to call 911 first
- A child or pet locked in a car, with your 911 instruction
- Every live tow or roadside request, for your on-call driver
- Accident scenes, police requests, and cars in a ditch
- Disputes over impound fees or damage to a towed vehicle

## What it asks and what it needs to know

Details it collects:

- Caller’s name and a callback number that will stay on
- Exact location: road, direction, nearest exit or mile marker, and a landmark
- Whether anyone is hurt or the car is in a travel lane
- Year, make, model, color, and license plate
- AWD or 4WD, and whether the car rolls, steers, and shifts into neutral
- Where the vehicle is going, such as a home, a repair shop, or a dealer
- Roadside plan, insurer, or motor club, if they’re paying that way

What to add to its knowledge:

- Your service area and the highways you cover
- Rates for hookups, mileage, winching, and after-hours calls, if you publish them
- Services you offer, from flatbed and heavy-duty tows to lockouts
- Impound lot address, release hours, required documents, and fees
- Roadside plans and motor clubs you work with
- Safety instructions, including when to call 911 and where to wait

## Can an AI answer towing calls at 2 a.m.?

Yes. It answers every call that reaches it, day or night, and starts with safety. The assistant asks whether anyone is hurt or in traffic and gives your 911 instruction when they are. Then it collects the location, vehicle, and destination and marks the call urgent, so your on-call driver is notified with everything needed to call the customer back.

## Does it dispatch trucks or give arrival times?

No. InsertChat doesn’t connect to towing dispatch software or track trucks, and it doesn’t transfer calls live. Your driver or dispatcher calls the customer back from the urgent alert. The assistant tells callers what you write about what happens next instead of guessing at an arrival time.

## Can it handle impound and private property tow calls?

Yes, and they’re often the calls that tie up your line. Add your lot address, release hours, the documents an owner needs, and your posted fees, and the assistant answers “Do you have my car?” questions from those rules. It can’t look up whether a specific vehicle is on your lot, so it takes the plate and make and leaves the confirmation to your team.

## How much does an AI answering service for a towing company cost?

Pro is $98 a month and includes one phone number, monthly credits, three seats for dispatch and drivers, and three AI assistants. Calls round up to whole minutes, so a quick “Are you open?” uses a minute of credits. A second yard can run its own assistant with its own number for $10 a month.

## AI receptionist vs a towing answering service

| Compared | InsertChat AI receptionist | Voicemail | Live answering service |
| --- | --- | --- | --- |
| Answers questions | Yes, from your knowledge base | No; callers leave a message | From the script you give the operators |
| Books appointments | Into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com | No | Depends on the provider and your calendar access |
| When it answers | Always, after hours, or when your team doesn’t pick up | When nobody answers | During the hours your plan covers |
| Record of each call | Transcript and AI summary in the shared inbox | A recorded message | Message notes from the operator |
| Urgent calls | Flagged and emailed to your team, with the safety steps you wrote; no live transfer | Heard when someone checks messages | Handled with the escalation instructions you give |
| Other channels | Website chat, SMS, email, and WhatsApp from the same knowledge | Phone only | Varies by provider |
| Pricing | From $98 per month with monthly credits; calls billed in whole minutes | Usually included with your phone service | Varies by provider; often per minute or per call |

Voicemail and answering service details vary by provider. Check the terms of any service you compare.

## Can motor club and police calls skip the assistant?

Yes. Save those numbers as contacts and set the assistant to answer only callers who aren’t saved, and their calls ring the dispatch phone you choose. Stranded drivers and impound callers still reach the assistant. If a saved caller dials from a different number, the assistant takes the message for dispatch.

## Can the assistant pick up only when dispatch is busy?

Yes. Your dispatch line rings first for 5 to 60 seconds, and the assistant answers whatever nobody picks up. That covers the moments your dispatcher is on another call or your driver is hooking up a car. You can also run it overnight only, with your team answering during the day.

## Can stranded drivers text us their location?

Yes. Customers can text your InsertChat number with an address or cross streets, and the assistant replies with the same instructions callers hear. Picture messages, like a photo of the car or a street sign, go to a person on your team. Texts and calls land in one shared inbox.

## Will the number on my trucks stay the same?

For towing companies in the US and Canada, yes. Keep your number on trucks, motor club listings, and Google, and forward it to InsertChat; a verification call confirms it works. Elsewhere, use a local or toll-free InsertChat number where available. Number porting isn’t offered.

## Related features

- [AI receptionist](https://insertchat.com/product/phone)
- [After-hours answering](https://insertchat.com/product/after-hours)
- [AI text messaging](https://insertchat.com/product/sms)

## Broader industry

- [Automotive](https://insertchat.com/industries/automotive): Book service, catch sales leads, and triage breakdowns while your bays stay busy.