# AI Receptionist for Salons & Spas: 24/7 Booking Source: https://insertchat.com/industries/salon > Book cuts, color, nails, and massages for the right length while every chair is busy. An AI receptionist for salons and spas answers booking calls and texts while your team is with clients, using your service menu, prices, and policies. InsertChat’s assistant asks which service and which stylist or therapist the client wants, books an appointment of the right length, and can send text or email reminders 72 and 24 hours before the visit. ## Turn a text from a regular into a booked color appointment Example workflow: Text message. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A regular client texts your InsertChat number on Monday, when the salon is closed. > Can I get a root touch-up and a trim with Dana next Friday? Late morning if she has it. ## Match the services to your menu Find the root touch-up and trim on your price menu, along with how long the two take together. ## Offer late-morning openings Suggest Friday times long enough for both services, note Dana as the preferred stylist, and book the slot the client picks. ## Send the reminders The client gets a text or email reminder 72 hours before the appointment and another 24 hours before. ## Your team sets the boundaries Skin irritation after a color or wax goes to your team right away, and complaints about results and bridal or group requests wait for a manager. ## What it handles for salons and spas Handled by your assistant: - Bookings for cuts, color, nails, and massages, each with its own length - Stylist and therapist preferences, saved on the client’s contact - Prices from your service menu - Cancellation, late-arrival, and no-show policies - Gift card and walk-in questions Sent straight to your team: - Allergic reactions or skin irritation after a service - Unhappy color results and other complaints - Bridal parties and group bookings that need a manager - Requests to waive a cancellation fee ## What it asks and what it needs to know Details it collects: - Client name and mobile number - Service, such as a cut, color, nails, or a massage - Preferred stylist, nail tech, or therapist - New or returning client - Hair length and last color service, for color bookings - Whether a patch test is due, if your policy asks for one - Preferred day and time What to add to its knowledge: - Service menu with prices and how long each service takes - Which stylists, nail techs, and therapists do which services - Cancellation, deposit, and late-arrival policies - Gift card options and where to buy them - Walk-in days and hours - Patch test, prep, and aftercare notes for color, waxing, and lashes ## Can it book the right amount of time for each salon service? Yes, with Cal.com. Create an event type per service, such as a 45-minute cut or a 60-minute massage, and the assistant books the type that matches the request. Calendly and InsertChat’s built-in calendar book one appointment length per assistant. For combinations like color plus a cut, create a combined event type or let it take the request for your front desk. ## Can it help with no-shows and late cancellations? Yes, through reminders and clear policies. Text or email reminders 72 and 24 hours before each appointment help reduce forgotten visits. The assistant explains your cancellation and late-arrival policy when a client books, and requests to waive a late fee wait for a manager. It can also cancel an appointment it booked when a client asks. That opens the slot for someone else. ## How much does an AI receptionist for salons and spas cost? The Pro plan costs $98 a month, or 10 monthly payments upfront if you bill annually. It covers one phone number and monthly credits, and its three seats let the owner and front desk share the inbox. Calls draw down credits by the whole minute. Reminder texts and WhatsApp messages are connected services that can carry their own charges. ## Can clients book through WhatsApp? Yes, once you connect a WhatsApp Business Account. Clients message your business number there, and the assistant answers from the same menu and policies it uses on calls and texts. Requests from every channel land in one shared inbox, on the client’s contact. ## Can I keep my salon’s phone number? Yes, if you’re in the US or Canada. Forward your existing number to InsertChat and decide when the assistant answers, such as every call, only after hours, or only after the front desk phone has rung for up to 60 seconds. Salons in other countries can get a local or toll-free InsertChat number where one is offered. ## What if a client texts a photo of the look they want? A person on your team handles it. Picture messages sent by text skip the automatic reply and go to your stylists in the shared inbox. On your website chat, clients can attach inspiration photos to their message too. ## Can the assistant take a deposit over the phone? No, it doesn’t take card payments on calls. It can explain your deposit and cancellation policy, tell clients where to buy gift cards, and note the request for your team. Questions about a charge or a refund go to a person. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI text messaging](https://insertchat.com/product/sms) - [AI receptionist](https://insertchat.com/product/phone) ## Broader industry - [Beauty & wellness](https://insertchat.com/industries/beauty-wellness): Help the next customer while you look after this one.