# AI Receptionist & Answering Service for Roofers Source: https://insertchat.com/industries/roofing > Separate active leaks from estimate requests and book roof inspections after a storm. An AI receptionist for roofers answers leak, storm damage, and replacement calls while your crews are up on roofs, using your services, service area, and inspection process. InsertChat’s assistant asks about the roof type, the number of stories, and whether water is getting in, books inspections and estimate visits, and flags active leaks and insurance questions for your team. ## Sort the calls the morning after a hailstorm Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner calls the morning after a storm, while your crews are already tarping roofs across town. > Hail came through last night and there are shingles all over my yard. Can someone check the roof before it rains again? ## Check for water inside Ask whether water is getting into the house. If it is, the call is flagged for your team; if not, the assistant moves on to booking. ## Record the roof details Collect the roof type, the number of stories, the roof’s rough age, and the date of the storm. ## Book the inspection Offer open inspection times from your calendar and save the summary to the homeowner’s contact, with the number they called. ## Your team sets the boundaries Water through a ceiling or a tree on the roof goes to your team immediately, and insurance claim questions are left for you and the adjuster. ## What it handles for roofers Handled by your assistant: - Storm damage and pre-sale roof inspections, booked on your calendar - Replacement estimate visits, with roof type, stories, and age collected first - Gutter cleaning, guard, and downspout requests - Questions about materials, warranties, and the financing you offer - Estimate requests from storm-season ads, saved with the number or page they came from Sent straight to your team: - Water coming through a ceiling or light fixture - Missing sections of roof after a storm - A tree or large limb on the roof - Insurance claim questions that need your judgment - Complaints about leaks after recent work ## What it asks and what it needs to know Details it collects: - Name, callback number, and property address - Whether water is getting inside, and where - Asphalt shingle, metal, tile, or flat roof - Number of stories and how steep the roof is - Approximate roof age and past repairs - Storm date and whether an insurance claim is open - Times that work for an inspection or estimate visit What to add to its knowledge: - Roofing materials you install and repair - Service area, including how far you travel after storms - What happens at an inspection and at an estimate visit - Your instructions for callers with water coming in - Gutter, guard, and downspout services - Warranty terms and financing options ## What does it do with storm damage calls? It separates leaks from inspections. The assistant asks whether water is coming inside; if it is, your team gets an urgent alert. Everyone else is offered an inspection from your open times, with the roof type, stories, and storm date saved to their contact. The homes that need a person are listed in your Today view. ## Will it answer questions about insurance claims? No. Coverage and claim questions go to your team. The assistant can explain how your inspections work and whether you meet adjusters on site, if you’ve written that into its knowledge. When a caller asks whether their policy covers hail damage or what to tell their insurer, it records the question and hands the conversation to your team. ## How much does an AI receptionist for roofers cost? Plans start with Pro at $98 a month, with a phone number, three AI assistants, three team seats, and a monthly allowance of credits. Call minutes come out of those credits and round up to the next whole minute. Growth, Scale, and Enterprise add assistants, seats, and credits for roofers running several offices or a larger sales team. ## Can homeowners send photos of the damage? Yes. In your website chat, homeowners can attach photos of missing shingles or a stained ceiling, and your team sees them with the conversation. Picture messages texted to your InsertChat number go to a person on your team. The assistant collects the details; your inspector judges the damage. ## Can I see which ads and signs bring in roofing leads? Each contact records its lead source, including the landing page, referrer, campaign, and the number called. Give a storm-season ad or a batch of yard signs its own number, and the contact shows which one the homeowner dialed. Analytics reports are part of the Scale and Enterprise plans. ## Does it connect to HubSpot or Zoho? Yes, as assistant actions. With the permissions you choose, the assistant uses the CRM actions you enable, such as creating or updating a record during the call, automatically or after someone approves it. There is no background sync, so pick the details that should reach your CRM and test the action before storm season. ## Can it explain our workmanship warranty? Yes, from the documents you upload. Add your workmanship warranty and the manufacturer warranties you register, as PDFs or Word files, and the assistant answers questions about how long coverage lasts and whether it moves to a new owner. A claim about a specific leak or repair goes to your team. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Lead capture](https://insertchat.com/product/lead-capture) - [Contacts](https://insertchat.com/product/crm) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.