# AI Receptionist for Restoration Companies Source: https://insertchat.com/industries/restoration > Take the first call about a flooded basement or kitchen fire, day or night. An AI receptionist for restoration companies answers calls about water, fire, smoke, and mold damage at any hour, using the services and emergency steps you add. InsertChat’s assistant collects the address, the source of the water, the affected rooms, and when it started, flags active losses for your team, and routes every insurance coverage question to a person. ## Book a same-day inspection after an overnight leak Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner calls at 6:30 a.m. while your crew is setting up air movers in a flooded basement across town. > Our dishwasher leaked overnight and the kitchen floor is soaked. The water’s off now. Can someone come look today? ## Size up the loss Ask which rooms and flooring got wet, when the leak started, and whether water is still coming in. ## Book the inspection Offer same-day inspection times from your calendar and note whether the homeowner has opened an insurance claim. ## Prepare the crew The summary lists the source, rooms, and timeline, so your crew knows how much drying equipment to load. ## Your team sets the boundaries Water still coming in, sewage backups, and fire or smoke damage that just happened are flagged for your on-call team, and questions about insurance coverage always go to a person. ## What it handles for restoration companies Handled by your assistant: - Leaks, overflows, and appliance water damage, logged with the source and rooms - Mold inspection requests scheduled on your calendar - Fire and smoke cleanup questions about the services you offer - Service area, response time, and first-visit questions - Insurance company and claim number, taken down for your office Sent straight to your team: - Active water or flooding that is still spreading - Sewage backups and contaminated water - Fire or smoke damage that just happened - Anyone who says mold is making them feel unwell - Questions about what insurance will cover ## What it asks and what it needs to know Details it collects: - Name and the number your crew should call back - Property address and whether the caller owns or rents - Water source, such as a pipe, appliance, roof, or toilet - Affected rooms, ceilings, and flooring types - When it started and whether the water has stopped - Landlord or property manager details for rentals - Insurance company and claim number, if one is open What to add to its knowledge: - Water, fire, smoke, and mold services you offer - Your service area and after-hours response policy - What homeowners can expect on the first visit - The safety steps you want callers to hear - Your process for working with insurance adjusters - Certifications and equipment you want mentioned ## What happens when someone calls about active water at 2 a.m.? The assistant answers, asks where the water is coming from and whether it’s still running, and reads the steps you wrote, such as where to find the main shut-off. It takes the address and affected rooms, marks the call urgent, and notifies your team. If you want a person to answer first, set calls to ring your on-call phone for up to a minute before the assistant picks up. ## Will the assistant answer insurance coverage questions? No. Coverage questions stay with your team. The assistant can explain the parts of your process you add, such as documenting the damage with photos or working with the homeowner’s adjuster, and it takes down the insurer and claim number. When a caller asks what a policy pays, about deductibles, or whether a loss is covered, the conversation is marked for your office. ## How much does an AI receptionist for restoration companies cost? On the Pro plan, $98 a month buys one phone number and three AI assistants, along with three team seats and monthly credits. Calls use credits by the minute, rounded up, so a detailed water damage intake uses more than a quick question about hours. Growth and Scale add assistants, seats, and credits if you take calls for several territories. Texts and any other connected services you add may cost extra. ## Can adjusters and property managers reach us by email? Yes. Once your Gmail or Outlook mailbox is connected, the assistant drafts a reply to an adjuster’s or property manager’s email for you to approve, or sends it on its own after a delay you choose, during business hours if you like. Emails it isn’t sure about, complaints, and anything involving payment or legal matters wait for your team. ## Can I keep our 24-hour emergency number? If you’re in the US or Canada, yes. Keep the emergency line your customers and referral partners already use, and forward its calls to InsertChat. Outside those two countries, the app offers local or toll-free numbers where available. Test it with a call of your own before the next emergency comes in. ## Can my office see what the assistant told a caller overnight? Yes. Every call leaves a transcript and an AI summary in the shared inbox, attached to the caller’s contact. The Today view lists the conversations still waiting on a person, so the morning shift can start with the losses that came in overnight. ## Can customers share pictures of a stained ceiling or wet floor? Yes. Customers can attach photos in the chat on your website, and they arrive with the conversation in your inbox. If they text a picture instead, it skips the assistant and lands with your team. Either way, your project manager can review the photos before calling back. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [After-hours answering](https://insertchat.com/product/after-hours) - [Shared inbox](https://insertchat.com/product/inbox) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.