# AI Front Desk for Real Estate Agents

Source: https://insertchat.com/industries/real-estate

> Keep property inquiries and viewing requests moving.

An AI front desk for real estate answers buyer, renter, and seller inquiries while your agents are out at showings. InsertChat’s assistant answers from your listings and FAQs on calls, website chat, and texts, records what each prospect is looking for, books viewings on your calendar, and hands negotiations and offers to your agents.

## Turn a property inquiry into a viewing request

Example workflow: Website inquiry. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result.

A prospective buyer finds a listing after your office closes.

> Does the two-bedroom on Cedar Street have parking? Could I view it on Friday?

## Answer from the listing

Use the property details and FAQs you have added to your knowledge base. Keep listing information current as availability changes.

## Capture the viewing request

Collect the property of interest, the prospect’s contact details, and their preferred time.

## Help the agent follow up

Keep the inquiry and customer context in the shared inbox. Connect calendar actions if your team allows direct scheduling.

## Your team sets the boundaries

Let your agent handle negotiations, availability exceptions, and advice that needs their judgment.

## How does it qualify buyers and renters?

Write the questions your agents want answered, such as budget range, preferred areas, move-in date, and financing status, and the assistant asks them during the conversation. The answers are saved to the contact, and a request to book a viewing is flagged as a high-intent lead.

## Does it work for property management too?

Yes. Property managers use it for maintenance requests, rental inquiries, and showings, with emergencies routed to the on-call team. The property management page covers that workflow.

## Which channels do prospects use?

Calls, website chat, texts, email, and WhatsApp reach the same assistant and land in the same shared inbox, where your agents pick up the follow-up.

## Can the assistant answer questions about specific properties?

Yes, when you add the relevant property details to its knowledge. Include the listing, location, features, and viewing instructions. Refresh sources when details change; the assistant should pass questions about missing or uncertain information to your agent.

## Can it arrange property viewings?

It can collect the property of interest, contact details, and preferred time. Connect Google Calendar and enable the relevant actions if you want it to help with scheduling. Your team handles availability exceptions, negotiations, and final commitments.

## Related features

- [Website chat](https://insertchat.com/product/website)
- [Contacts](https://insertchat.com/product/crm)
- [Scheduling](https://insertchat.com/product/scheduling)

## Real estate by business type

- [Property management](https://insertchat.com/industries/property-management): Take maintenance requests from residents and showing requests from renters, day or night.