# Real Estate Answering Service & AI Receptionist Source: https://insertchat.com/industries/real-estate > Keep property inquiries and viewing requests moving. An AI receptionist for real estate answers buyer, renter, and seller inquiries while your agents are out at showings. InsertChat’s assistant answers from your listings and FAQs on calls, website chat, and texts, records what each prospect is looking for, books viewings on your calendar, and hands negotiations and offers to your agents. ## Turn a property inquiry into a viewing request Example workflow: Website inquiry. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective buyer finds a listing after your office closes. > Does the two-bedroom on Cedar Street have parking? Could I view it on Friday? ## Answer from the listing Use the property details and FAQs you have added to your knowledge base. Keep listing information current as availability changes. ## Capture the viewing request Collect the property of interest, the prospect’s contact details, and their preferred time. ## Help the agent follow up Keep the inquiry and customer context in the shared inbox. Connect calendar actions if your team allows direct scheduling. ## Your team sets the boundaries Let your agent handle negotiations, availability exceptions, and advice that needs their judgment. ## What it handles for real estate agents Handled by your assistant: - Listing questions you have answered: price, bedrooms, parking, pets, and open house times - Showing requests booked into open calendar times - Buyer and renter qualification with the questions you write - Seller inquiries about a valuation or a listing appointment - Rental application steps and document lists - Office hours, locations, and which agent covers which area Sent straight to your team: - Offers, counteroffers, and negotiation questions - Contract terms, inspections, and contingencies - Requests for a specific agent by name - Questions your listing details don’t cover - Maintenance emergencies at rentals you manage - Upset clients and complaints ## What it asks and what it needs to know Details it collects: - Name, phone, and email - Buying, selling, or renting - Property or listing of interest - Budget or price range - Preferred areas and must-haves - Timeline and move-in date - Financing or pre-approval status, if you ask for it What to add to its knowledge: - Active listings with price, size, features, and showing instructions - Open house dates and times - Areas and neighborhoods each agent covers - Your buying, selling, and rental process - Rental criteria, application fees, and pet policies - Office hours and how to reach the on-call agent ## How does it qualify buyers and renters? Write the questions your agents want answered, such as budget range, preferred areas, move-in date, and financing status, and the assistant asks them during the conversation. The answers are saved to the contact, and a request to book a viewing is flagged as a high-intent lead. ## Does it work for property management too? Yes. Property managers use it for maintenance requests, rental inquiries, and showings, with emergencies routed to the on-call team. The property management page covers that workflow. ## Which channels do prospects use? Calls, website chat, texts, email, and WhatsApp reach the same assistant and land in the same shared inbox, where your agents pick up the follow-up. ## Can it answer listing questions late at night? Yes, from the listing details in its knowledge, on calls, website chat, and texts. Crawl your website or upload a listing sheet, refresh it when a property goes under contract, and the assistant answers from what is current. Anything it doesn’t know goes to an agent instead of a guess. ## Does it send leads to my CRM? With HubSpot or Zoho CRM connected, the assistant can create or update the contact during the conversation, within the permissions you choose. Every lead also lands in InsertChat’s contacts with the conversation and lead source attached. ## How much does an AI receptionist for real estate cost? Paid plans start at $98 per month with one phone number, monthly credits, 3 assistants, and 3 team seats. Growth adds room for a larger team, with 5 seats. New customers can try Pro free for 7 days. ## AI answering vs voicemail vs a live real estate answering service | Compared | InsertChat AI receptionist | Voicemail | Live answering service | | --- | --- | --- | --- | | Answers questions | Yes, from your knowledge base | No; callers leave a message | From the script you give the operators | | Books appointments | Into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com | No | Depends on the provider and your calendar access | | When it answers | Always, after hours, or when your team doesn’t pick up | When nobody answers | During the hours your plan covers | | Record of each call | Transcript and AI summary in the shared inbox | A recorded message | Message notes from the operator | | Urgent calls | Flagged and emailed to your team, with the safety steps you wrote; no live transfer | Heard when someone checks messages | Handled with the escalation instructions you give | | Other channels | Website chat, SMS, email, and WhatsApp from the same knowledge | Phone only | Varies by provider | | Pricing | From $98 per month with monthly credits; calls billed in whole minutes | Usually included with your phone service | Varies by provider; often per minute or per call | Voicemail and answering service details vary by provider. Check the terms of any service you compare. ## Can the assistant answer questions about specific properties? Yes, when you add the relevant property details to its knowledge. Include the listing, location, features, and viewing instructions. Refresh sources when details change; the assistant should pass questions about missing or uncertain information to your agent. ## Can it arrange property viewings? It can collect the property of interest, contact details, and preferred time. Connect a calendar and enable the booking actions if you want it to schedule the showing. Your team handles availability exceptions, negotiations, and final commitments. ## Can it handle calls for a whole brokerage? Yes. Run one assistant for the office or one per team, up to 3 on Pro and 20 on Growth, and give each agent a seat in the shared inbox. Each assistant can answer its own number; additional numbers are $10 per month. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Contacts](https://insertchat.com/product/crm) - [Scheduling](https://insertchat.com/product/scheduling) ## Real estate by business type - [Property management](https://insertchat.com/industries/property-management): Take maintenance requests from residents and showing requests from renters, day or night. - [Vacation rentals](https://insertchat.com/industries/vacation-rentals): Answer guests at any hour, take direct booking inquiries, and flag lockouts and leaks for on-call staff. - [Self-storage](https://insertchat.com/industries/self-storage): Answer unit size and price questions, book move-ins, and flag break-ins and gate problems for your manager. - [HOA management](https://insertchat.com/industries/hoa-management): Answer homeowner calls about dues, amenities, and architectural requests, and flag common-area emergencies.