# AI Receptionist for Pool Service Companies Source: https://insertchat.com/industries/pool-services > Book green pool cleanups and equipment repairs, and answer weekly service questions. An AI receptionist for pool service companies answers calls and texts while your techs are brushing and vacuuming pools, using your services, service area, and rates. InsertChat’s assistant collects the pool size, sanitizer type, and equipment, books cleanups and repair visits on your calendar, answers chemistry questions from your published guidance, and flags electrical and chemical emergencies for your team. ## Book a green pool cleanup before the weekend Example workflow: Text message. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner texts on Tuesday afternoon while your techs are working their routes. > Our pool turned green while we were away. Can someone clean it up before our party on Saturday? ## Ask about the pool Get the pool size, whether it’s chlorine or saltwater, the filter type, and whether the pump is running. ## Book the cleanup Share the green pool cleanup range you added and offer open times before Saturday from your calendar. ## Set up the visit The summary notes gate access and any dog in the yard, so your tech isn’t surprised at the back gate. ## Your team sets the boundaries Equipment that sparks or smells electrical, chemical spills or exposure, and leaks draining the pool are flagged for your team, and callers hear the 911 and poison control steps you wrote. ## What it handles for pool service companies Handled by your assistant: - Weekly service inquiries, collected for your team to add to a route - Green pool cleanups, booked on your calendar - Pool opening and closing appointments - Pump, heater, and filter repair requests - Water chemistry questions answered from your published guidance Sent straight to your team: - Sparking equipment or an electrical smell near the pool - Pool chemical spills or exposure - A leak draining the pool - Complaints about a missed visit or cloudy water after service ## What it asks and what it needs to know Details it collects: - Name, phone number, and service address - Pool size or gallons, in-ground or above-ground - Chlorine or saltwater, and any attached spa - Pump, filter, and heater types, if they know them - Water condition, from cloudy to fully green - Gate access and pets in the yard - Service needed and preferred day What to add to its knowledge: - Weekly service plans and what each visit includes - Your service area and route days by neighborhood - Cleanup, opening, and closing prices you’re happy to share - Equipment brands you repair or install - Your published water chemistry guidance for customers - The 911 and poison control steps for chemical exposure ## Can an AI receptionist sign up new weekly pool service customers? It handles the first conversation and leaves the route to you. The assistant explains your weekly plans and what each visit covers, confirms the address is in your service area, and collects the pool size, sanitizer, equipment, and gate access. Your team adds the customer to a route, or the assistant books a start-up visit on your calendar if you offer one. ## Will it give customers advice on pool chemistry? Only from the guidance you publish. If your website or care sheet covers chlorine and pH ranges or shocking after a storm, the assistant answers from it. Questions your guidance doesn’t cover go to your team, and so does anything involving a spill, fumes, or someone who feels unwell. ## How much does an AI receptionist for pool service companies cost? Pricing begins at $98 a month on Pro, which gives you a phone number, monthly credits, three AI assistants, and three team seats. If your customers text more than they call, note that SMS can carry its own charges on top of call credits. Call time comes out of your credits in whole minutes. If more of your office staff need access, Growth adds seats along with more assistants and credits. ## What happens when a customer texts a photo of green water? Yes, and the photo goes to a person. Customers can text your InsertChat number and get short replies from the assistant, but picture messages are passed to your team so someone can look at the water. Texts and calls from the same customer stay on one contact. ## Can customers message us on WhatsApp? Yes. Connect your WhatsApp Business Account, and the assistant answers WhatsApp messages from the same knowledge it uses for calls and texts. Those conversations land in the shared inbox with everything else, and your office can step in on any of them. ## Can it tell customers which day we service their street? Yes, if you add your route days by neighborhood or ZIP code to its knowledge. The assistant can tell a new customer when your techs are usually in their area. Requests to change a customer’s service day go to your team, since your routes live outside InsertChat. ## Can the assistant reschedule a cleanup? It can reschedule or cancel appointments it booked, such as a green pool cleanup or an opening visit, using your calendar rules. Visits your office booked another way go to your team to change. Customers can also get text or email reminders 72 and 24 hours before a visit. ## Related features - [AI text messaging](https://insertchat.com/product/sms) - [Scheduling](https://insertchat.com/product/scheduling) - [Knowledge & answers](https://insertchat.com/product/knowledge) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.