# Plastic Surgeon AI Receptionist: 24/7 Consults Source: https://insertchat.com/industries/plastic-surgery > Turn procedure questions into consultations, share the pricing you publish, and route post-op concerns to your surgical team. An AI receptionist for plastic surgery practices answers calls, texts, and website chats about procedures, costs, and consultations, using your procedure pages, the price ranges you publish, and your consultation policy. InsertChat’s assistant books in-person and virtual consultations, saves each prospect’s interests for your patient coordinator, and sends post-op concerns and candidacy questions to your surgical team. ## Turn a late-night inquiry into a video consultation Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective patient opens your website chat at 11 p.m. on a Wednesday. > I live about three hours away. Roughly what does a breast augmentation cost with you, and can I do the first consult by video? ## Share the published range Give the price range and financing options you publish for the procedure, and explain what the consultation covers and any consultation fee. ## Book a video consult Offer virtual consultation times and book the one the patient picks. The booking carries your video meeting link. ## Brief the patient coordinator The contact keeps the procedure, the travel distance, the financing question, and the page that brought the patient in. ## Your team sets the boundaries Post-op fever, sudden swelling on one side, bleeding, and incision problems are marked urgent for your surgical team at once, and patients describing chest pain or trouble breathing hear your instruction to call 911. ## What it handles for plastic surgery practices Handled by your assistant: - Procedure questions answered from your procedure pages - Price ranges, consultation fees, and financing options you publish - In-person and virtual consultation bookings - Travel and recovery-stay questions from out-of-town patients - Pre-op checklists you publish, such as arranging a ride home Sent straight to your team: - Fever, bleeding, or sudden swelling after surgery - Incision, drain, or wound problems - Chest pain or trouble breathing, answered with your 911 instruction - Whether someone is a good candidate for a procedure - Unhappy results, revision requests, and billing disputes ## What it asks and what it needs to know Details it collects: - Name, mobile number, and email - Procedure or area of interest - In-person or virtual consultation, and the city they’re traveling from - Timeline, such as a date they want to be recovered by - Interest in financing - Preferred surgeon, if any - How they found your practice What to add to its knowledge: - Procedure pages covering what each surgery involves and the recovery time you describe - Price ranges, consultation fees, and financing partners you share - Consultation process, including virtual consults and what to prepare - Pre-op and post-op instructions you give every patient - Travel and lodging notes for out-of-town patients - Surgeon bios and your after-hours post-op instructions ## Can it share plastic surgery prices without quoting a patient? Yes. It gives only the ranges and fees you publish, such as a starting price for a procedure or your consultation fee, and explains that the surgeon sets the final price after the consultation. Questions about what someone’s own result or cost would be are saved on the contact for the consult. InsertChat doesn’t create quotes. ## What happens when a post-op patient calls at night? The call is marked urgent and your surgical team is notified right away. The assistant asks which procedure, the surgery date, and what changed, then reads the after-hours instructions you wrote, such as the on-call number to dial. It never tells a patient whether a symptom is normal. Patients describing chest pain, trouble breathing, or heavy bleeding hear your instruction to call 911. ## Can it book virtual consultations for out-of-town patients? Yes. Set the consultation’s meeting location to your video link, or have the assistant ask whether the patient wants to come in or meet online. The booking carries the location the patient chose, and each one can get a reminder 72 and 24 hours before. The travel and lodging notes you publish answer the rest of an out-of-town patient’s questions. ## How much does an AI receptionist for plastic surgery practices cost? Practices that handle protected health information with the assistant need Enterprise, which starts at $998 a month and can sign a Business Associate Agreement (BAA). On other plans, from Pro at $98 a month, keep protected health information out of the assistant. Calls draw on monthly credits in whole minutes, and texts can carry their own charges. ## Does InsertChat sign a BAA with plastic surgery practices? Yes, on Enterprise. Procedure interests, medical history, photos, and post-op details can be protected health information, so choose Enterprise and sign a Business Associate Agreement (BAA) before the assistant collects them. On other plans, keep protected health information out of the assistant, its connected calendar, and your CRM actions. ## Can prospective patients send photos? Photos sent by text go to a person on your team instead of the assistant, and patients can attach photos in your website chat as well. Add an instruction that your team reviews every photo, and the assistant tells patients so. Your coordinator sees the images in the shared inbox with the rest of the conversation. ## Can it log inquiries in HubSpot or Zoho? Yes, as actions you approve. The assistant can create or update a contact in HubSpot or Zoho CRM with the procedure, timeline, and lead source, so your coordinator follows up from the CRM you already use. There is no background sync, and every inquiry also stays in InsertChat’s shared inbox. ## Related features - [Lead capture](https://insertchat.com/product/lead-capture) - [Website chat](https://insertchat.com/product/website) - [Scheduling](https://insertchat.com/product/scheduling) ## Broader industry - [Healthcare](https://insertchat.com/industries/healthcare): Answer the phone while your team is with patients.