# AI Receptionist for Pet Groomers & Pet Stores Source: https://insertchat.com/industries/pet-grooming > Book grooms by breed and coat, answer product questions, and take special orders for staff. An AI receptionist for pet groomers and pet stores answers calls and texts while your groomers are working and your staff are on the floor, using your grooming menu, policies, and product information. InsertChat’s assistant matches each groom to the breed and coat, explains your vaccination and matting rules, answers product questions, takes special orders, and flags pets that are hurt or unwell. ## Book a large-dog groom from a late-night text Example workflow: Text message. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. An owner texts your shop’s InsertChat number on Thursday night, after you’ve closed. > Can I get a full groom for Biscuit on Saturday? He’s a 60-pound goldendoodle and pretty matted behind the ears. ## Match the groom to your menu Find the full-groom price for a large doodle and share your matting policy, including any dematting fee or shave-down rule you wrote. ## Check what you require Ask when Biscuit was last groomed, how he handles the dryer, and whether his rabies vaccine is current, as your policy requires. ## Book a slot long enough Offer Saturday times set aside for large-dog grooms and book the one the owner picks, with the matting noted for your groomer. ## Your team sets the boundaries Reports of a pet hurt or unwell during or after a groom go to your team at once, and the owner hears the emergency-vet directions you wrote. Bites and complaints are marked for a manager. ## What it handles for pet groomers and pet stores Handled by your assistant: - Grooming appointments matched to breed, size, and coat - Prices from your grooming menu, including add-ons like teeth brushing - Vaccination, matting, drop-off, and pickup policies - Product and brand questions, answered from the product information you publish - Special orders, store hours, and adoption event dates Sent straight to your team: - A pet hurt or unwell during or after a groom - Bites and aggressive-pet incidents - Health and diet questions that belong with a veterinarian - Complaints about a groom or a product - Refund and return disputes ## What it asks and what it needs to know Details it collects: - Owner’s name and mobile number - Pet’s name, breed, age, and weight - Coat condition, including mats or a long gap since the last groom - Service wanted, from a bath to a full haircut or nail trim - Vaccine records your policy requires - Behavior notes, such as nerves around dryers or past bites - Product, size, and quantity for special orders What to add to its knowledge: - Grooming menu with prices by size and coat type - Vaccination requirements and the records you accept - Matting, shave-down, and behavior policies - Brands, formulas, and sizes you usually carry - How special orders work and how long they take to arrive - Store hours, adoption event dates, and your emergency-vet directions ## Can an AI receptionist book grooming appointments by breed and coat? Yes, when each kind of groom has its own appointment length. Set up event types in Calendly or Cal.com, such as a small-dog bath and a large double-coat groom, and the assistant books the one that fits the breed, weight, and coat the owner describes. Mats, nervous pets, and missing vaccine records are noted on the contact, so your groomer knows before drop-off. ## Can it tell pet store customers what’s in stock? It answers from the product information you publish, since it can’t see live stock levels. Add the brands, formulas, and bag sizes you usually carry, and the assistant tells customers what you normally have on the shelf. When someone wants an item set aside or ordered, it takes the product, size, quantity, and contact details as a special order, and your staff confirm it. ## How much does an AI receptionist for pet groomers and pet stores cost? Pro costs $98 a month and gives your shop three seats for groomers and floor staff, three AI assistants, a phone number, and monthly credits. Owners’ calls round up to whole minutes on your credits, and SMS can bring its own charges. A second location can run its own assistant with its own address and hours, and each extra number costs $10 a month. ## We run a grooming salon inside our pet store. Can one assistant handle both? Yes. Add your grooming menu and your product information to the same knowledge, and the assistant answers both kinds of questions on one number. It books grooms on your calendar and takes special orders for the store team. Grooming and store conversations land in the same shared inbox, where your team can assign each one. ## Can owners text photos of their pet’s coat? Yes. Picture messages bypass the assistant and land with a person on your team, so a groomer can judge the matting before the appointment. Owners can also attach photos in your website chat. Either way, the picture stays on the owner’s contact with the rest of the conversation. ## Can shoppers ask product questions on our online store? Yes. Put the chat on a Shopify, WooCommerce, or Wix store using the install code, or on WordPress with the plugin. Online shoppers then get the same product answers your callers hear. It can’t look up live orders or stock, so order changes and refunds go to your staff in the shared inbox. ## What if our schedule lives in grooming software? InsertChat doesn’t connect to grooming software. Grooms can go on a Calendly or Cal.com event type, Google Calendar, Outlook, or InsertChat’s built-in calendar. If you keep your schedule in grooming software, have the assistant collect requests with the pet’s details and preferred times, and your front counter books them. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI text messaging](https://insertchat.com/product/sms) - [Knowledge & answers](https://insertchat.com/product/knowledge)