# Pest Control Answering Service & AI Receptionist Source: https://insertchat.com/industries/pest-control > Book inspections, explain prep before treatment, and flag nests and stings for your team. An AI receptionist for pest control companies answers calls about ants, rodents, termites, bed bugs, and stinging insects when your office is busy or closed. InsertChat’s assistant asks what the caller has seen and where, notes children and pets in the home, books inspections and treatments when you allow it, and leaves product and chemical questions for your licensed technicians. ## Turn a bed bug call into a booked inspection Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner calls early on a Saturday, while your office is closed. > I think we have bed bugs. I keep waking up with bites. What do I need to do before you come? ## Ask where they’re showing up Collect which rooms, how long it has been going on, and whether children or pets live in the home. ## Book the inspection Book an inspection in an open slot on your calendar. A reminder can go out by text or email 72 and 24 hours before the visit. ## Share your prep sheet Read out the steps from the bed bug prep sheet you uploaded, and leave product questions for your licensed technician. ## Your team sets the boundaries If someone describes an allergic reaction, they hear the 911 instructions you wrote, and nests near doors or play areas go to your team straight away. ## What it handles for pest control companies Handled by your assistant: - Ant, rodent, roach, and spider calls booked as inspections or first treatments - Termite inspections, including real estate closing deadlines - Service plan questions, like visit frequency and what the plan covers - Prep instructions before bed bug, roach, or flea treatments, from your sheets - Re-service requests when pests come back between plan visits Sent straight to your team: - A wasp, hornet, or bee nest near a doorway or play area - An allergic reaction to a sting - Questions about products around children or pets, for a licensed technician - Complaints about a treatment or a missed service - Customers asking to cancel a service plan ## What it asks and what it needs to know Details it collects: - Name, callback number, and the address to treat - Pest type, or a description if the caller isn’t sure - Where they were seen, and for how long - Children, pets, or anyone with allergies in the home - House, apartment, or business - Current plan customer or first-time caller - Closing date, for real estate termite inspections What to add to its knowledge: - Pests you treat and the ones you refer out - Service plans, visit frequency, and what re-services cover - Prep sheets for bed bug, roach, and flea treatments - Service area and the inspection fees you share - Your instructions for stinging insects and allergic reactions - How customers reach a licensed technician with product questions ## What does it do with calls about wasp nests or stings? It treats both as urgent. If the caller describes an allergic reaction, the assistant reads the 911 instructions you wrote. For a nest by a door, a deck, or a play area, it collects the address and where the nest is, then flags the call so your team is notified and can decide how soon to go out. ## Will it answer questions about pesticides around kids and pets? No, those go to a licensed technician. The assistant can share the prep and re-entry instructions you write for each treatment. Questions about specific products, chemicals, or safety around children, pets, or someone who is pregnant are recorded with the caller’s details and marked for your team. That keeps the advice with the person licensed to give it. ## How much does an AI receptionist for pest control companies cost? At $98 a month, Pro covers one phone number and monthly credits, along with three AI assistants and three team seats. Calls are billed against credits in whole minutes, with a one-minute minimum. Text reminders go out as SMS, which can carry its own charge. Size your plan for swarm season with the estimate on the pricing page. ## Can it handle calls for more than one branch? Yes, within your plan’s assistant limit. Give each branch its own assistant with its address, service area, and hours, and work every conversation from one shared inbox. Pro covers three assistants; Growth, Scale, and Enterprise allow more. Each extra phone number is $10 a month. ## Can customers text a photo of the bug? Yes. A photo texted to your InsertChat number goes to a person on your team, who can take a look before the visit. Customers using your website chat can attach the picture to their message, and the conversation stays on their contact for the technician. ## How far ahead can customers book an inspection? Up to 90 days, and you set the rest. Choose the appointment length, buffers before and after each visit, a minimum notice of up to 48 hours, and how many open times the assistant offers, from two to five. Inspections book into InsertChat’s calendar, Google Calendar, Outlook, Calendly, or Cal.com. ## Can it book termite inspections for home sales? Yes. It asks for the property address, the closing date, and who should get the report, such as the buyer’s agent, then books the inspection from your open times. Questions about what a finding means for the sale or the price go to your team. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Scheduling](https://insertchat.com/product/scheduling) - [Knowledge & answers](https://insertchat.com/product/knowledge) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.