# 24/7 AI Receptionist for Personal Injury Firms

Source: https://insertchat.com/industries/personal-injury-law

> Run accident intake day and night, so a new case reaches an attorney before another firm calls back.

An AI receptionist for personal injury firms answers accident calls when your intake team is off or busy. InsertChat’s assistant asks when and how the injury happened, what treatment the caller has had, and which insurers are involved, records the other parties for your conflict check, books consultations, and leaves case value and filing deadlines to an attorney.

## Turn a Saturday crash call into a consultation before Monday

Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result.

An injured driver calls at 10 a.m. on a Saturday, while your intake specialist is off until Monday.

> Someone rear-ended me on the highway last night. My neck is killing me and their insurance already called. Do I need a lawyer?

## Confirm you take the case

Check that you handle car accident cases in the caller’s state, then explain the consultation and fee terms exactly as you publish them.

## Run your crash intake

Record the accident date and place, the injuries and any ER visit, the other driver’s name and insurer, the police report number, and whether the caller has a lawyer.

## Book the consultation

Offer open times on the intake calendar, at the office or by video link, and book one. A high-intent alert and the full summary reach your team.

## Your team sets the boundaries

Whether to give the other driver’s insurer a statement, what the case is worth, and how long the caller has to file are attorney questions. The assistant says so and flags the call for an attorney.

## What it handles for personal injury firms

Handled by your assistant:

- Intake for car, truck, motorcycle, slip-and-fall, and dog bite cases
- Consultation bookings at the office, by phone, or by video
- Your fee terms, such as a contingency percentage, worded as you publish them
- Office locations, hours, and whether attorneys meet clients at home or in the hospital
- Past clients and referral partners calling with a new case, saved with their source

Sent straight to your team:

- Accidents older than the cutoff you set, so an attorney checks the filing deadline
- A settlement offer, a release to sign, or an adjuster asking for a recorded statement
- Callers who already have a lawyer on this case and want to switch
- Catastrophic injuries, a wrongful death, or a crash with a commercial truck
- A caller who is hurt right now, who hears your instruction to call 911

## What it asks and what it needs to know

Details it collects:

- Name and a safe callback number
- Accident date, location, and type
- Injuries, ER visits, and current treatment
- The other driver, property owner, or dog owner, for your conflict check
- Insurance companies involved and any claim numbers
- Police or incident report number
- Whether the caller already has a lawyer on this case

What to add to its knowledge:

- Case types you take, and the ones you refer out
- Intake questions for each case type
- Fee terms, consultation format, and what to bring
- States and counties you practice in
- Attorney bios, languages spoken, and office locations
- The accident age that triggers an attorney review

## Can an AI receptionist do personal injury intake?

Yes, with the questions you write for each case type. A car crash caller is asked for the date and place, injuries and treatment, the other driver’s insurer, and the police report number. A slip-and-fall caller is asked where it happened and who owns the property. Every answer lands on the contact, so your intake team opens a complete file on Monday morning.

## How does it handle statute of limitations questions?

It never calculates a deadline. Add “how long do I have to file” to the topics that always need a person, and tell the assistant which accident age should trigger a review, such as anything older than a year. Those calls are flagged for an attorney with the accident date recorded, and the caller hears that an attorney will answer the deadline question.

## How much does an AI receptionist for a personal injury firm cost?

Pro is $98 a month with one phone number, monthly credits, three seats, and three AI assistants. Calls use credits by the started minute. Firms running TV, billboard, or search ads can give each campaign its own number for $10 a month, and every contact records the number dialed, so you can see which ads bring in cases.

## AI intake vs voicemail vs a legal answering service

| Compared | InsertChat AI receptionist | Voicemail | Live answering service |
| --- | --- | --- | --- |
| Answers questions | Yes, from your knowledge base | No; callers leave a message | From the script you give the operators |
| Books appointments | Into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com | No | Depends on the provider and your calendar access |
| When it answers | Always, after hours, or when your team doesn’t pick up | When nobody answers | During the hours your plan covers |
| Record of each call | Transcript and AI summary in the shared inbox | A recorded message | Message notes from the operator |
| Urgent calls | Flagged and emailed to your team, with the safety steps you wrote; no live transfer | Heard when someone checks messages | Handled with the escalation instructions you give |
| Other channels | Website chat, SMS, email, and WhatsApp from the same knowledge | Phone only | Varies by provider |
| Pricing | From $98 per month with monthly credits; calls billed in whole minutes | Usually included with your phone service | Varies by provider; often per minute or per call |

Voicemail and answering service details vary by provider. Check the terms of any service you compare.

## Can injured clients text us photos of the accident?

Yes, where your number supports SMS. Callers can text your InsertChat number, and the assistant replies with your intake questions. Photos of the crash scene, injuries, or a police report go to your staff to review, since picture messages are always handed to a person. Website chat accepts file attachments too.

## What happens when a caller already has a lawyer?

The assistant asks whether the caller has hired a lawyer for this accident and records the answer. Your instructions decide the next step. You can have it note the current lawyer’s name and flag the call, so an attorney handles any switch personally. It never comments on another firm’s work.

## Can new leads go straight into our CRM?

If your firm uses HubSpot, Zoho, or Microsoft Dynamics 365, the assistant can create the lead there through the actions and approvals you choose, without any background sync. InsertChat doesn’t connect to legal case management software, so your team opens the matter after the conflict check clears.

## Can it answer when our intake team is on other calls?

Yes. Calls ring your intake line first, and the assistant picks up when nobody answers within 5 to 60 seconds or when a call reaches a staff voicemail. Outside the weekly hours you set, it answers every call. Live transfer to an attorney isn’t available, so urgent calls are flagged and emailed to your team.

## Related features

- [AI receptionist](https://insertchat.com/product/phone)
- [Lead capture](https://insertchat.com/product/lead-capture)
- [After-hours answering](https://insertchat.com/product/after-hours)

## Broader industry

- [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step.