# AI Receptionist & Answering Service for Movers Source: https://insertchat.com/industries/moving > Handle quote requests, survey bookings, and moving-day calls while your crews are out. An AI receptionist for moving companies answers quote calls and chats while your crews are loading trucks, using your services, coverage area, and calendar. InsertChat’s assistant collects the move date, origin and destination, home size, access details, and special items, books in-home or video surveys on your calendar, and passes every inquiry to your team to price. ## Get a two-bedroom move ready to price Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A renter starts a website chat late Sunday night, a few weeks before their lease runs out. > We’re moving a two-bedroom apartment across town on June 14. Are you free that day? We have an upright piano. ## Build the inventory Ask about floors, stairs or elevators at both ends, how close the truck can park, and large items like the piano. ## Book a video survey Note June 14 as the move date, then offer times from your calendar for a short video walkthrough with your estimator. ## Hand it to your estimator The contact holds the addresses, inventory, and access notes, so your estimator can price the move without starting over. ## Your team sets the boundaries A late crew or blocked access on moving day, damage claims, and deposit or refund disputes go to your team as urgent, and every price comes from your estimators. ## What it handles for moving companies Handled by your assistant: - Quote requests, with the inventory and access details your estimators need - Move date requests, noted for your team to confirm - Full packing, partial packing, and packing supply questions - Short- and long-term storage questions - In-home and video survey bookings Sent straight to your team: - A crew running late on moving day - Access problems at either address on moving day - Damage claims for furniture or property - Deposit and refund disputes - Complaints about a crew or a finished move ## What it asks and what it needs to know Details it collects: - Name, phone number, and email for the follow-up - Move date and whether it’s flexible - Pickup and delivery addresses - Home size, by bedrooms or square footage - Stairs, elevators, and how far the truck can park from the door - Pianos, safes, artwork, and other special items - Packing or storage needs What to add to its knowledge: - Local, long-distance, packing, and storage services you offer - The cities and regions you move to and from - Hourly rates, minimums, or ranges you’re happy to share - Deposit, cancellation, and rescheduling policies - How you handle pianos, safes, and other specialty items - Items your crews won’t move ## Can an AI receptionist take moving quote requests? Yes. It asks for the move date, both addresses, the number of bedrooms, stairs or elevator access at each end, and items like a piano or gun safe. Everything lands on the customer’s contact with a summary in the inbox. When a move needs a closer look, the assistant books an in-home or video survey on your calendar. ## Will it tell customers what their move will cost? Not the full price. It shares the rates you publish, such as an hourly rate for a three-person crew or your minimum for local moves. Pricing the whole move stays with your team, since InsertChat does not create quotes or estimates. When a customer asks for a price, your team gets a high-intent lead alert, so your estimator can follow up while the move is still being planned. ## How much does an AI receptionist for moving companies cost? Pro is $98 per month. That gets you a number for your quote line, monthly credits, three AI assistants, and three team seats. Calls round up to whole minutes on your credits. If customers reach you on WhatsApp or by text, those connected services can carry their own charges. Teams with several branches can move up to Growth for more assistants, seats, and credits. ## Can customers start a quote request from our website? Yes. Add the chat to your existing site with the WordPress plugin or the install code for Wix or Webflow. Customers can attach files, such as a room-by-room list or a floor plan, and the conversation lands in the same inbox as your calls. ## Can I see which ad or page a moving lead came from? Yes. InsertChat saves where each lead came from on the contact, such as the landing page, referrer, campaign, and which of your numbers they dialed. Give your ads their own InsertChat number, at $10 a month for each extra number, and you can tell which campaign started each quote request. ## Can booked customers reach my office directly on moving day? Yes. In call routing, enter your team’s number and limit the assistant to callers who aren’t in your contacts yet. Customers you’ve already saved then ring your team, while new quote calls go to the assistant. You can switch back to answering everyone whenever you like. ## Can my estimator step into a chat that’s already going? Yes. Anyone on your team can take over a conversation in the shared inbox, add internal notes, assign it to an estimator, and use saved replies for common answers like your deposit policy. The full transcript and the customer’s move details stay on the contact. ## Related features - [Website chat](https://insertchat.com/product/website) - [Lead capture](https://insertchat.com/product/lead-capture) - [Contacts](https://insertchat.com/product/crm) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.