# Med Spa AI Receptionist & Answering Service Source: https://insertchat.com/industries/med-spa > Turn injectable, laser, and facial questions into booked consultations. An AI receptionist for med spas answers treatment questions by phone, text, and website chat, using your service menu, the prices you choose to share, and the prep and aftercare instructions you publish. InsertChat’s assistant books consultations and repeat treatments, and sends adverse reactions and candidacy questions to a licensed provider on your team. ## Turn a late-night filler question into a consultation Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective client opens the chat on your website at 10 p.m. on a Sunday. > How much is lip filler, and do I need a consultation first? I have a wedding in three weeks. ## Answer from your menu Share the filler pricing you publish, your consultation policy, and the timing guidance you wrote for clients with an upcoming event. ## Book the consultation Offer consultation times for this week, book the one the client picks, and send a reminder 24 hours ahead. ## Brief the injector The contact keeps the treatment interest, the wedding date, and the page or campaign that brought the client in, so your provider walks into the consult prepared. ## Your team sets the boundaries A client describing swelling or pain after a treatment is marked urgent for your clinical team, and candidacy questions wait for a licensed provider. ## What it handles for med spas Handled by your assistant: - What the injectables, laser treatments, and facials on your menu involve - Prep and aftercare questions, answered from your published instructions - Prices and specials you choose to share - Membership tiers and what each one includes - Consultation bookings and rebooking for repeat treatments Sent straight to your team: - Swelling, pain, or skin changes after a treatment - Whether someone is a good candidate for a treatment - Questions about medications, pregnancy, or medical history - Complaints about results ## What it asks and what it needs to know Details it collects: - Name, mobile number, and email - Treatment or concern they’re asking about - First visit or returning client - Any event date they’re planning around - Preferred provider, if any - How they heard about you - Preferred consultation times What to add to its knowledge: - Service menu covering injectables, laser, facials, and body treatments - Prep and aftercare instructions for each treatment - Prices and current specials you’re happy to share - Membership tiers, perks, and cancellation terms - Consultation policy, deposits, and late-cancellation fees - Provider bios and the treatments each one performs ## What happens when a client calls about a reaction after treatment? Your clinical team hears about it right away. The assistant asks which treatment the client had, when, and what has changed since, then marks the conversation urgent so your chosen teammates are notified. Callers describing severe symptoms hear the emergency instructions you wrote. Only a licensed provider assesses the reaction. ## Will it tell callers whether a treatment is right for them? No, candidacy stays with a licensed provider. The assistant describes each treatment from your menu and offers a consultation for anything personal. Questions about medications, pregnancy, skin conditions, or past reactions are noted on the contact so your provider can review them before the consult. Dosing, product choice, and treatment plans are decided at the consultation. ## How much does an AI receptionist for med spas cost? Med spas that handle protected health information with the assistant need Enterprise, which starts at $998 per month and can sign a Business Associate Agreement (BAA). Otherwise, Pro at $98 a month includes one phone number, monthly credits, three AI assistants, and three seats for your front desk and providers; keep protected health information out of the assistant on Pro. Each call draws on credits, rounded up to the minute, and texts and WhatsApp messages can add their own charges. ## Can it share prices per unit or per syringe? Yes, if that’s how you list them. Add your per-unit and per-syringe prices, package rates, and current specials, and the assistant gives them exactly as written. How many units or syringes a client needs is a question for your provider at the consultation. ## Can it answer consultation questions after the spa closes? Yes. With after-hours routing, your front desk phone rings while the spa is open and the assistant answers once you close. It also replies to texts and website chats at any hour from the same treatment menu, and it can book consults on your calendar. ## Can clients rebook their next treatment by text? Yes. A returning client can text your InsertChat number to book their next visit, and the assistant offers open times from your calendar. It can also cancel an appointment it booked and offer new times. Changes to visits booked another way go to your front desk. ## Can clients keep calling our current med spa number? Yes, in the US and Canada. Keep the number on your website and ads, and forward it to InsertChat. Elsewhere, pick a local or toll-free InsertChat number where one is available, then choose one of 10 voices and write the greeting callers hear. ## Related features - [Knowledge & answers](https://insertchat.com/product/knowledge) - [Lead capture](https://insertchat.com/product/lead-capture) - [Scheduling](https://insertchat.com/product/scheduling) ## Broader industry - [Beauty & wellness](https://insertchat.com/industries/beauty-wellness): Help the next customer while you look after this one.