# Massage Therapist AI Receptionist, Booking 24/7 Source: https://insertchat.com/industries/massage > Book the right massage length, answer gift card and package questions, and route health questions to your therapists. An AI receptionist for massage therapists and studios answers calls and texts while you’re in a session, using your massage menu, session lengths, prices, and policies. InsertChat’s assistant explains each modality you offer, books appointments of the right length, shares gift card and package details, and leaves injury, pregnancy, and medical questions to a licensed therapist. ## Turn a gift card call into a booked 90-minute massage Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A client calls at 2:15 p.m. on a Thursday, while both of your therapists are mid-session. > I got one of your gift cards for my birthday. Can I use it for a 90-minute deep tissue, and do you have anything Sunday afternoon? ## Answer the gift card question Explain how your gift cards work, whether they cover upgrades and gratuity, and what a 90-minute deep tissue costs on your menu. ## Book the 90-minute session Offer Sunday afternoon openings for a 90-minute massage and book the one the client picks. ## Note the intake details Record the gift card number, focus areas, pressure preference, and any injuries mentioned, so the therapist reads them first. ## Your team sets the boundaries Questions about massage during pregnancy, after surgery, or with a medical condition go to a licensed therapist, and a client reporting pain or injury after a session is flagged for the owner at once. ## What it handles for massage therapists and studios Handled by your assistant: - Swedish, deep tissue, sports, prenatal, and couples massages, explained from your menu - Session lengths and prices, including add-ons like hot stones - Gift cards, packages, and memberships - Booking, moving, and canceling sessions the assistant booked - What to expect, what to wear, and when to arrive Sent straight to your team: - Pain, bruising, or injury after a session - Whether massage is safe with pregnancy, a recent surgery, or a medical condition - Inappropriate requests, handed to the owner - Complaints and refund requests - Insurance billing and doctor’s-note questions ## What it asks and what it needs to know Details it collects: - Client name and mobile number - Massage type and session length - Preferred therapist - Focus areas and pressure preference - Injuries, pregnancy, or conditions to tell the therapist about - Gift card or package number - Preferred day and time What to add to its knowledge: - Massage menu with descriptions, lengths, and prices - Add-ons, packages, and membership terms - Gift card rules, including expiry and what they cover - Cancellation, late-arrival, and no-show policies - Which therapists offer prenatal, sports, or couples sessions - What to wear, intake forms, parking, and arrival time ## Can it book 60- and 90-minute massages correctly? Yes. Set your standard session length, such as 60 minutes, with a buffer of up to 30 minutes before or after for turnover, and the assistant offers times that fit. For a menu with several lengths, connect Cal.com with an event type for each one, and the assistant can list them, check open slots, and book the one the client asks for. Without that, it collects requests for other lengths for you to book. ## Will it answer questions about massage during pregnancy or after an injury? It shares what you publish, such as whether you offer prenatal massage and which therapists do it, and it leaves the health question itself to a licensed therapist. The assistant notes the pregnancy, injury, or condition on the contact and marks the conversation for a person, so the therapist can follow up before the session. ## Can it deal with inappropriate calls? Yes. Describe the services you offer and the requests you refuse in the assistant’s instructions, and it declines anything outside them in plain words. Add those requests to your handoff topics, and the conversation goes to the owner with the full transcript in the shared inbox. ## How much does an AI receptionist for massage therapists cost? Pro is $98 a month and fits a solo therapist or a small studio: one phone number, monthly credits, three AI assistants, and three seats. Calls round up to whole minutes. Clinics that bill health insurance and handle protected health information need Enterprise, which starts at $998 a month and can sign a Business Associate Agreement (BAA). ## Can clients book couples massages? Yes. Add your couples massage to the menu with its price and length, and the assistant books it as one appointment with both guests’ names in the notes. If your studio has to confirm two therapists first, have the assistant take the request instead, and your front desk confirms it. ## Does it answer only while I’m in a session? You choose. Your studio phone can ring for 5 to 60 seconds before the assistant answers, so you catch calls between clients and the assistant takes the rest. It can also answer every call, or only after hours. In the US and Canada, forward the number your clients already have. ## Can clients rebook by text after a session? Yes. Clients text your InsertChat number, the assistant offers open times, and the booking lands on your calendar with a text or email reminder 72 and 24 hours before. Picture messages go to a person, and replying STOP opts a client out. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI receptionist](https://insertchat.com/product/phone) - [Website chat](https://insertchat.com/product/website) ## Broader industry - [Beauty & wellness](https://insertchat.com/industries/beauty-wellness): Help the next customer while you look after this one.