# AI Receptionist & Answering Service for Locksmiths Source: https://insertchat.com/industries/locksmith > Capture lockout, rekey, and smart lock calls while you’re working at another door. An AI receptionist for locksmiths answers your business line when you’re on a job or off duty, using your prices and service area. InsertChat’s assistant asks if it’s a home, car, or business lockout, takes the location and vehicle or lock details, explains your ID policy, books rekeys on your calendar, and flags urgent lockouts for your team. ## Put a move-in rekey on the calendar Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A new homeowner calls at 6 p.m. while your locksmith is opening a safe across town. > We just got the keys to our new house. Can you rekey the front, back, and garage doors on Thursday? ## Share your rekey pricing Give the per-lock rekey price and trip charge you added, and mention the smart locks you install. ## Book the rekey Ask how many doors and which lock brands, explain the ID your locksmith will check, and offer Thursday times. ## Pass on the lock details The call summary lists each door and lock brand, so your locksmith arrives with the right key blanks. ## Your team sets the boundaries A child or pet locked inside, break-in damage, and a business that can’t open are flagged for your team, and anyone in danger hears the 911 instructions you wrote. ## What it handles for locksmiths Handled by your assistant: - Home, car, and business lockouts, logged with the exact location for your locksmith - Rekeys after a move and lock changes, booked on your calendar - Smart lock, keypad, and deadbolt installs for the brands you work with - Safe openings and combination changes - Questions about lockout fees, service area, and the ID you require Sent straight to your team: - A child or pet locked in a car or home - A caller locked out somewhere they feel unsafe - Break-in damage to doors, frames, or locks - A business that can’t open for the day - Complaints and disputes over a lockout charge ## What it asks and what it needs to know Details it collects: - Name and mobile number - Street address, or the parking spot and cross street for a car - Home, car, or business, and whether a child or pet is inside - Vehicle make, model, and year for car lockouts - Number of doors and the lock brand or type - Whether the caller can show the ID your policy asks for - Preferred time for rekeys and installs What to add to its knowledge: - Residential, automotive, commercial, and safe services you offer - Your service area and any after-hours trip charge - Lockout fees, per-lock rekey prices, and ranges you’re happy to share - Your ID and proof-of-residence or ownership policy - Vehicle makes and smart lock brands you work on - The 911 instructions callers should hear when someone is in danger ## Can an AI receptionist answer locksmith lockout calls? Yes, and it gets the details your locksmith needs to call back with an arrival time. It asks whether the lockout is a home, car, or business, takes the exact location and the vehicle make and model, and shares your lockout fee. If a child or pet is inside, or the caller feels unsafe, the conversation is marked urgent for your team. ## Does the assistant verify who owns the home or car? No. Your locksmith verifies on site, and the assistant makes sure callers expect it. It explains the policy you set, such as photo ID showing the address or a vehicle registration in the caller’s name, and asks what they can show. That answer goes into the call summary, so your locksmith knows before arriving whether the paperwork is in hand. ## How much does an AI receptionist for locksmiths cost? Locksmiths can run it on Pro for $98 per month, which comes with one phone number, monthly credits, and three team seats. Each call uses credits, rounded up to the whole minute, so a 90-second lockout call counts as two minutes. Text messages and other connected services may carry their own charges. Check the pricing page for plan limits and to estimate usage from your call volume. ## Can I keep the number on my van and business cards? For US and Canadian locksmiths, yes. Keep the number printed on your van, cards, and listings, and forward its calls to InsertChat. In other countries, the app shows the local and toll-free numbers available to you. Call it yourself to test before customers do. ## Can a locked-out customer text instead of calling? Yes. Someone standing next to a locked car can text your InsertChat number and get short replies asking for the parking spot and vehicle details. The text thread lands in the shared inbox on the same contact as any calls, so your locksmith sees the full story. ## Can it answer only after hours or when I’m on a job? Yes. Set weekly hours and a time zone, overnight shifts included, and the assistant answers outside them while calls ring your team during the day. Or ring your own phone first for 5 to 60 seconds, and the assistant picks up the calls you can’t reach in time. ## What if a caller asks about a car or safe you haven’t listed? It says your team will confirm, takes the make, model, and year, and marks the conversation for a person. Add the vehicle makes, key types, and safe brands you handle to its knowledge, and it can answer those questions directly next time. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [After-hours answering](https://insertchat.com/product/after-hours) - [AI text messaging](https://insertchat.com/product/sms) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.