# AI Receptionist for Law Firms: 24/7 Intake Source: https://insertchat.com/industries/legal > Take new client intake calls and book consultations while your attorneys are in court. An AI receptionist for law firms answers calls from prospective and current clients when your front desk can’t, using your practice areas, consultation fees, and office hours. InsertChat’s assistant asks your intake questions, records the other parties’ names for your own conflict check, books consultations if you turn on scheduling, and holds every legal question for an attorney. ## Turn an evening divorce inquiry into a booked consultation Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective client calls at 7 p.m., after your paralegal has gone home. > I was served with divorce papers today. Do you handle divorces, and can I meet with a lawyer this week? ## Confirm the practice area Check that you take family law matters in the caller’s county, then share your consultation fee and what to bring. ## Ask your intake questions Collect contact details, the spouse’s full name for your conflict check, and any court date listed in the papers. ## Book the consultation Offer open times on the family law calendar and book one. Your team finds the summary and transcript on the new contact in the morning. ## Your team sets the boundaries Questions about custody, support, or how to respond to the papers wait for an attorney. A court date within days is flagged for your team right away. ## What it handles for law firms Handled by your assistant: - Intake for new matters in each practice area you list - Consultation bookings, plus changes to ones the assistant made - The consultation fee and payment options you publish - Office hours, locations, and parking - Existing clients asking for their attorney, logged as callback requests Sent straight to your team: - A court date or filing deadline in the next few days - An arrest, a detained family member, or an emergency custody situation - A caller in danger, who hears your instruction to call 911 - Questions about an existing client’s matter - Any request for legal advice ## What it asks and what it needs to know Details it collects: - Name and a phone number that is safe to call back - Practice area and a brief description of the matter - Names of the other parties, for your conflict check - Any court date, hearing, or deadline - County or state where the matter is - How the caller found your firm - Preferred consultation times What to add to its knowledge: - Practice areas you take and matters you refer out - Intake questions for each practice area - Consultation fees, length, and payment options - Attorney bios and the languages your team speaks - Office addresses, hours, and parking - What callers should share at intake and what to keep for the attorney ## Can an AI receptionist do client intake for a law firm? Yes, using the intake questions you write for each practice area. A personal injury caller can be asked about the accident date and the other driver, a probate caller about the estate and the county. The assistant records the other parties’ names so your staff can run the conflict check, books a consultation if you allow it, and flags any court date within days. ## Will the assistant give callers legal advice? No. It answers questions about your firm, such as fees, hours, and the matters you take, and leaves anything about a caller’s rights or options to an attorney. Following your instructions, it can ask callers to keep confidential details for the consultation and share only what intake needs. Requests for advice are marked for a person, so an attorney decides what to say. ## How much does an AI receptionist for law firms cost? Pro costs $98 a month. That covers one number, a monthly pool of credits, seats for three people at your firm, and three AI assistants. Each intake call draws on credits per started minute, with one minute as the minimum. Paying annually costs ten monthly payments upfront. Firms with several offices or a larger staff can step up to Growth, Scale, or Enterprise for more assistants, seats, and credits. ## Can existing clients still reach their attorney’s office directly? Yes. Choose the caller setting that excludes saved contacts, and clients saved in your contacts ring the office number you pick. If a client still reaches the assistant, it takes a message and a callback number, flags the conversation for your staff, and sends the client a text or email confirming the callback request. ## Does it connect to our case management software? No, there is no connection to legal case management software, so your matters stay where they are. Consultations can go into Outlook, Google Calendar, Calendly, Cal.com, or InsertChat’s own calendar. Each intake arrives as a contact with the summary and transcript, ready for your staff to open the matter once the conflict check clears. ## Can it take intake calls in Spanish or other languages? Yes. The assistant switches to the caller’s language, so someone more comfortable in Spanish goes through the same intake questions in Spanish. Add the languages your attorneys and staff speak to its knowledge, so it can tell callers who at the firm speaks their language. ## Can it answer only at night or when the front desk is busy? Yes. Pick the routing mode that fits your firm. The assistant can answer only outside the weekly hours you set, pick up when your front desk doesn’t answer within 5 to 60 seconds, or take every call. A call at midnight about an arrest is marked urgent, and an email goes to your team. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Scheduling](https://insertchat.com/product/scheduling) - [Contacts](https://insertchat.com/product/crm) ## Broader industry - [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step.