# AI Receptionist for Insurance Agencies, 24/7 Source: https://insertchat.com/industries/insurance > Collect quote details and answer policy FAQs while your licensed agents are on other calls. An AI receptionist for insurance agencies answers calls from shoppers and policyholders when your agents are busy, using your lines of business, carriers, office hours, and published FAQs. InsertChat’s assistant gathers quote details for an agent, takes certificate requests, gives callers the carrier claims numbers you list, and leaves every coverage question to a licensed agent. ## Turn a home buyer’s call into a complete quote request Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A home buyer calls at 12:30 p.m., when your two agents are already on the phone with clients. > We close on a house at the end of the month and the lender needs proof of insurance. Can you quote it? ## Check the line of business Confirm that you write homeowners policies in the buyer’s state, using the lines and carriers you added. ## Collect the quote details Ask for the property address, year built, roof age, closing date, and current carrier, following your home quote questions. ## Alert an agent A high-intent lead alert reaches your agents, and the details sit on the contact for the quote callback. ## Your team sets the boundaries Premiums, coverage choices, and binding the policy before closing stay with your licensed agents, and the buyer is told an agent will follow up. ## What it handles for insurance agencies Handled by your assistant: - Quote requests for the lines you write, with details collected for an agent - Policy questions answered from FAQs your agency approved - Certificate of insurance requests, with the holder’s name and address - Office hours, locations, and the carriers you represent - How and where to pay a bill, from the billing details you publish Sent straight to your team: - A new claim, after the caller hears the carrier claims number - An injury at the scene, with your 911 instruction given first - Coverage questions, such as whether a loss is covered - Requests to bind, add, remove, or change coverage - Cancellation requests and policyholders shopping elsewhere ## What it asks and what it needs to know Details it collects: - Name, contact details, and ZIP code - Policy type and when coverage needs to start - Drivers and vehicles, or the property address - Current carrier and renewal date - Policy number, for existing policyholders - Certificate holder details, for certificate requests - Best time for an agent to call back What to add to its knowledge: - Lines of business you write and carriers you represent - The questions you ask for each type of quote - Policy FAQs your agency has approved - Carrier claims numbers and online claim links - Payment options and carrier billing contacts - Certificate request steps and your usual turnaround ## Can an AI receptionist take insurance quote calls? Yes. It asks the questions you set for each line of business, such as drivers and vehicles for auto or the business type and number of employees for a commercial policy, and saves the answers to the contact. A quote request triggers a high-intent alert so an agent can call back while the shopper is still comparing. It does not price policies or bind coverage. ## Can the assistant answer coverage questions? No. Whether a loss is covered, which limits to choose, or how to change a policy are questions for a licensed agent, so the assistant marks them for your team and tells the caller an agent will follow up. It can answer general questions from FAQs your agency has approved, such as how to request a certificate or get a copy of an auto ID card. ## How much does an AI receptionist for insurance agencies cost? InsertChat Pro costs $98 a month and gives your agency one number, a monthly credit balance, three AI assistants, and three team seats. Calls are measured in whole minutes against those credits, and even a short call counts as one minute. A separate line for your commercial team costs $10 a month per extra number, and analytics reports come with the Scale and Enterprise plans. ## Can it take certificate of insurance requests? Yes. The assistant collects the policyholder’s name, the certificate holder’s name and address, and any project or job details, then marks the request for your service team. InsertChat doesn’t issue certificates, so your team sends the certificate from your usual system. Requests to add an additional insured go to an agent. ## Does it connect to our agency management system? Not to agency management systems. Each caller is saved as a contact in InsertChat with the summary and transcript, and your staff enter policy details in your own system. If your agency also uses HubSpot or Zoho, the assistant can add the lead there through the CRM actions and permissions you choose, without any background sync. ## What happens when a policyholder calls to cancel? The assistant doesn’t process cancellations. It records the policy, the reason the caller gives, and the date they want coverage to end, and a cancellation alert goes to your team. An agent can then call back and talk through the policyholder’s options. ## What does a caller with a claim hear after hours? The claims steps you write. Add each carrier’s claims number and online claim link to the assistant’s knowledge, and it reads out the right one when a caller reports an accident, theft, or storm damage. If someone is hurt, it tells them to call 911 first, as your instructions say, and your staff get an urgent alert. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Lead capture](https://insertchat.com/product/lead-capture) - [Shared inbox](https://insertchat.com/product/inbox) ## Broader industry - [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step.