# AI Receptionist for Medical Practices & Clinics

Source: https://insertchat.com/industries/healthcare

> Answer the phone while your team is with patients.

An AI receptionist for medical practices answers patient calls when the front desk is busy or closed. InsertChat’s assistant answers practice questions from your information, collects new-patient details, offers or records appointment requests, and routes clinical questions to your team and emergencies to emergency services. Enterprise plans can sign a Business Associate Agreement.

## Turn an after-hours call into an appointment request

Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result.

A new patient calls after the front desk has closed.

> Hi, I’m a new patient. Are you taking new patients, and could I come in for a check-up next week?

## Answer practice questions

Answer from your services, opening hours, new-patient information, and preparation instructions.

## Help with the appointment

Collect the patient’s details and preferred time, then offer times or record the request with the calendar actions you enabled.

## Prepare your front desk

Keep the request with the contact so your team can confirm the details when the practice opens.

## Your team sets the boundaries

Route clinical questions, urgent symptoms, and treatment advice to your team, and direct emergencies to emergency services.

## What patient calls can an AI receptionist handle?

New-patient questions, opening hours and directions, the insurance plans you list, preparation instructions, and appointment requests. Questions about symptoms, test results, prescriptions, or treatment go to your clinical team.

## Which practices does it fit?

Medical clinics, dental offices, chiropractors, and veterinary clinics. Each page below covers that practice’s calls, intake questions, and handoff rules.

## Is InsertChat HIPAA compliant for medical practices?

Enterprise plans can sign a Business Associate Agreement (BAA) for practices that handle protected health information (PHI). On other plans, keep patient health information out of the assistant’s knowledge, conversations, and connected workflows.

## Can the AI receptionist give medical advice?

No. Configure it to answer practice information such as services, opening hours, location, new-patient details, and preparation instructions. Hand clinical, urgent, and treatment questions to your team, and include instructions that direct emergencies to emergency services.

## Can patients book or reschedule appointments?

Connect a calendar and enable the booking actions you want: offering times, booking, rescheduling, canceling, and sending confirmations. If your practice management system is not among the available connections, let the assistant collect appointment requests for your team to schedule.

## Related features

- [AI receptionist](https://insertchat.com/product/phone)
- [Scheduling](https://insertchat.com/product/scheduling)
- [Shared inbox](https://insertchat.com/product/inbox)

## Healthcare by business type

- [Dental](https://insertchat.com/industries/dental): Book cleanings and new-patient exams, and tell callers which insurance plans you accept.
- [Chiropractic](https://insertchat.com/industries/chiropractic): Schedule first visits and adjustments while your hands are busy with a patient.
- [Veterinary](https://insertchat.com/industries/veterinary): Answer pet owners’ calls about vaccines, refills, and sick pets during a full clinic day.
- [Therapy practices](https://insertchat.com/industries/therapy): Answer new-client inquiries and book consultations while your therapists are in session.