# AI Receptionist for Gyms & Studios, 24/7 Source: https://insertchat.com/industries/gym > Answer membership, class schedule, and trial pass calls while your staff coach. An AI receptionist for gyms and fitness studios answers calls and texts about memberships, classes, and hours while your staff are coaching or checking members in. InsertChat’s assistant shares the prices you publish, books trial classes and personal training consultations, and alerts your team to cancellation requests, billing disputes, and injuries at the facility. ## Turn a price question into a booked intro class Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective member calls at 6:05 p.m., while your instructor is teaching the evening class. > How much is a monthly membership, and can I try a class before I sign up? I’m free Tuesday evening. ## Share the membership options Give the monthly, annual, and class-pack prices you publish, plus any joining fee and the trial offer you set. ## Book the intro visit Offer the Tuesday evening times you set aside for intro visits and reserve the one the caller wants. ## Save the new lead The contact records the caller’s goals and trial date, so your membership staff can follow up after the class. ## Your team sets the boundaries Cancel and freeze requests send your team an alert, billing disputes are marked for a person, and anyone reporting an injury at the gym hears the emergency instructions you wrote. ## What it handles for gyms and fitness studios Handled by your assistant: - Membership options and the prices you publish - Class schedules, instructors, and what to bring - Trial passes and intro classes - Personal training consultations on your calendar - Hours, parking, and childcare if you offer it Sent straight to your team: - Membership cancellation and freeze requests - Billing disputes and double charges - Injuries at the facility - Complaints about staff, equipment, or cleanliness ## What it asks and what it needs to know Details it collects: - Caller’s name, phone, and email - Current member or prospective member - Fitness goals and any class they want to try - Membership type they’re interested in - Preferred trial or consultation time - Member name and reason, for cancel or freeze requests - Where they saw your gym, such as a flyer, an ad, or a friend What to add to its knowledge: - Membership tiers, prices, and joining fees you publish - Class timetable and instructor bios - Trial pass and intro class offers - Personal training packages and how consultations work - Cancellation, freeze, and contract terms - Staffed hours, childcare times, and parking ## What happens when a member calls to cancel? The assistant takes the request and sends your team a cancellation alert. It records the member’s name, membership, and the reason they give, and it can explain the cancellation and freeze terms you wrote. Your team handles the cancellation itself and can call the member back with options, such as a freeze, before anything changes. ## Does it have to share our membership prices? No, it shares only what you add to its knowledge. Publish every tier and joining fee, or leave prices out and let your sales staff discuss them in person. In that case, instruct the assistant to offer an intro class or a consultation and to note what the caller wants, so your team follows up with the right offer. ## How much does an AI receptionist for gyms and fitness studios cost? At $98 per month, Pro gives a gym one phone number, monthly credits, three AI assistants, and three staff seats. Calls round up to whole minutes. Gyms that need more assistants, seats, or credits can move to Growth, Scale, or Enterprise, and Scale and Enterprise add analytics reports. ## Can people text or use our website chat instead of calling? Yes. The same assistant can run as a chat widget on your gym’s website and reply to texts sent to your InsertChat number, using the same prices and timetable. Each new lead lands in the shared inbox with its source, such as the landing page or campaign that brought them in. ## Can it answer for more than one gym location? Yes. Set up one assistant per location, each with its own address, hours, class timetable, and prices, within your plan’s assistant limit. Pro includes three assistants, and each extra phone number is $10 a month. A caller to your downtown club hears downtown’s hours and classes. ## Our gym is open 24 hours but staffed part-time. Can it cover the unstaffed hours? Yes. Enter your staffed hours as opening hours with your time zone, and calls ring your desk while staff are on site and go to the assistant the rest of the time. In the US and Canada, forward your current gym number so members keep dialing the same one. ## Does it connect to our gym management software? No. The assistant books trial visits and consultations into InsertChat’s built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com. Check-ins, contracts, and membership billing stay in the system you already use, and your staff enter new members there after the trial. ## Related features - [Lead capture](https://insertchat.com/product/lead-capture) - [AI receptionist](https://insertchat.com/product/phone) - [Contacts](https://insertchat.com/product/crm) ## Broader industry - [Beauty & wellness](https://insertchat.com/industries/beauty-wellness): Help the next customer while you look after this one.