# Flooring AI Receptionist & Answering Service Source: https://insertchat.com/industries/flooring > Book in-home measures, collect square footage and subfloor details, and answer material questions. An AI receptionist for flooring companies answers calls and chats from homeowners and contractors shopping for hardwood, LVP, tile, carpet, or refinishing. InsertChat’s assistant explains your materials and install process, collects rooms, square footage, subfloor, and stairs, books measure appointments on your calendar, and sends install-day problems and warranty claims to your team. ## Find out whether the hardwood under the carpet can be saved Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A new homeowner calls on a Saturday morning while your showroom is busy and a crew is sanding a floor across town. > We just bought a 1950s house and there’s hardwood under the carpet. Can it be refinished before we move in on the 20th? ## Explain how refinishing works Answer from your refinishing guide: sanding and finish options, carpet removal, and when furniture can go back. ## Collect the room details Ask which rooms, the rough square footage, whether there are stairs, and if any boards look stained, cupped, or patched. ## Book the visit before the deadline Offer the next open in-home visits and note the move-in date on the contact, so your estimator knows the job is time-boxed. ## Your team sets the boundaries Water under a floor you installed, a crew that hasn’t arrived on install day, and warranty claims are marked for a person, and your team is notified. ## What it handles for flooring companies Handled by your assistant: - In-home measure requests, with rooms and square footage collected - Questions about the LVP, hardwood, laminate, tile, and carpet lines you carry - Refinishing inquiries, with board condition and stairs noted - Showroom hours, sample checkout, and directions - Removal, disposal, furniture moving, and transition strip questions Sent straight to your team: - Water or moisture under a floor you installed - Buckling, cupping, or gaps after a recent install - An install crew that hasn’t shown up - Warranty claims and disputes over materials - Builder and commercial jobs tied to a move-in date ## What it asks and what it needs to know Details it collects: - Name, phone, and the job address - Rooms, approximate square footage, and number of stairs - What’s on the floor now and whether it needs removing - Concrete slab or wood subfloor, and any basement rooms - Material in mind, or whether they want to see samples - Furniture and appliances that need moving - Pets in the home and the date the floor must be done What to add to its knowledge: - Flooring lines, brands, and the price ranges you share - What a measure appointment includes and whether it’s free - Removal, disposal, and furniture moving policies - How long each material sits before install, and when furniture can go back - Showroom hours, address, and sample policy - Install and manufacturer warranty terms, plus financing ## Can an AI receptionist schedule flooring measures? Yes. Once it knows the rooms, rough square footage, stairs, and what’s on the floor now, it offers measure times from your connected calendar and books the visit. Your measure tech reads the call summary on the customer’s contact before arriving. Shoppers who would rather see samples in person get your showroom hours and directions instead. ## Will it quote a price per square foot? If you publish ranges, it shares them, for example a starting installed price for LVP or carpet. Final numbers depend on the measure, subfloor prep, stairs, and removal, so the assistant books the measure rather than guessing a total. InsertChat does not create quotes or invoices; your estimator prices the job after the visit. ## How much does an AI receptionist for flooring companies cost? Flooring stores and installers can start on Pro at $98 per month: one phone number, three team seats for sales and install coordinators, three AI assistants, and monthly credits. Calls count in whole minutes against those credits. If fall bookings before the holidays are your peak, estimate from those weeks. Annual billing charges ten monthly payments for the full year. ## Can it answer detailed questions about our flooring lines? Yes, from what you upload. Add product sheets, care guides, and warranty PDFs, or point it at the product pages on your website. It answers questions about water resistance, wear layers, and cleaning in your words. If a shopper asks about a line you don’t carry, it says so and offers a showroom visit. ## Can shoppers chat from our website after hours? Yes. Install the chat with the WordPress plugin, or paste the install code into Wix or Webflow. Late-night shoppers can ask about materials, attach photos of their current floor, and book a measure. The conversation and contact are waiting in the shared inbox when you open. ## Can it tell contractor accounts apart from homeowners? Give contractors their own number for $10 a month, and each contact shows which number they dialed. You can also write instructions for builder calls, such as taking the job address, PO number, and move-in date, then handing the conversation to a person. ## Will customers get a reminder before the measure? Appointments on your calendar can trigger a text or email reminder 72 hours and 24 hours ahead. Add your prep checklist, like clearing small furniture and leaving parking for the van, to the assistant’s knowledge so it can answer prep questions when customers reply. ## Related features - [Knowledge & answers](https://insertchat.com/product/knowledge) - [Scheduling](https://insertchat.com/product/scheduling) - [Website chat](https://insertchat.com/product/website) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.