# AI Receptionist for Financial Advisors & RIAs Source: https://insertchat.com/industries/financial-advisors > Book discovery meetings and log client service requests, with every investment question left to an advisor. An AI receptionist for financial advisors answers prospect and client calls while you’re in meetings, using your services, account minimums, published fees, and office hours. InsertChat’s assistant books discovery meetings, logs service requests such as address changes or distribution questions for your team, and routes every investment, tax, or trade question to a licensed person. ## Turn a rollover question into a discovery meeting Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospect referred by a client calls at 11:30 a.m., while both advisors are in review meetings. > I’m retiring next spring and I have a 401(k) from my old job. Should I roll it over, and can I meet with someone? ## Explain how you work Describe your planning services, account minimum, and how you charge, from the fee schedule you publish. ## Collect the basics Record the retirement date, the types of accounts involved, who referred the caller, and the best time to meet, without asking for account numbers. ## Book the discovery meeting Offer open times on the advisor’s calendar, at the office or by video link, and book one with the caller’s notes in the calendar event. ## Your team sets the boundaries Whether to roll over the 401(k) is advice, so the assistant tells the caller the advisor will cover it in the meeting. It never comments on investments, returns, or the markets. ## What it handles for financial advisors Handled by your assistant: - Discovery and annual review meeting bookings - Services, account minimums, and fee schedules you publish - Address, phone, and beneficiary form requests, logged for your service team - Where to find statements, tax forms, and the client portal sign-in page - Referral calls from clients, CPAs, and attorneys, saved with their source Sent straight to your team: - Instructions to buy, sell, or transfer anything - Withdrawal, distribution, or wire requests - Market worries and calls about losses - A suspected scam, an unknown login, or changed bank details - The death of a client, or a beneficiary calling ## What it asks and what it needs to know Details it collects: - Name, contact details, and who referred them - Prospect or existing client - Life event or goal, such as retirement, a business sale, or an inheritance - Types of accounts involved, never account numbers - Whether a spouse or partner will join the meeting - For service requests, what needs to change and by when - Preferred meeting time, at the office or by video What to add to its knowledge: - Services you offer and the clients you serve best - Account minimums and your published fee schedule - Required disclosures, worded exactly as compliance approved them - How to reach the client portal and where statements live - Topics it must never discuss, such as returns or specific securities - Office hours, locations, and parking ## Can an AI receptionist work for a regulated advisory firm? It works inside the limits you set. Use the setting for promises or decisions it must not make to rule out recommendations, return figures, and accepting trades, and list investments, taxes, and money movement as topics that always need a person. Every change to these instructions is saved as a version you can compare and restore, which helps when compliance reviews the wording. ## Will the assistant ever give investment advice? No. It answers questions about your firm, such as services, minimums, fees, and office hours, and nothing about markets, securities, or what a caller should do with their money. Those questions are marked for an advisor, and the caller hears that a licensed person will follow up. It has no access to custodian or brokerage accounts, so it can’t place a trade or move money. ## How much does an AI receptionist for financial advisors cost? Pro runs $98 a month with one phone number, monthly credits, three seats, and three assistants. Calls count against credits in whole minutes. Teams with more advisors and service staff in the inbox can move to Growth at $198 a month, which adds seats for 5 people and raises the assistant limit to 20. ## Does it keep a record of each conversation? Yes. Each call, chat, text, and email is saved in the shared inbox with a transcript and AI summary, tied to the contact. Calls are kept as transcripts, not audio recordings. Whether those records fit your books-and-records process is a question for your compliance team; InsertChat makes no regulatory compliance claim. ## Can it send meeting reminders and a prep list? Booked prospects and clients get reminders by text or email three days and one day before the meeting. Add your prep list to its knowledge, such as recent statements and tax returns, and the assistant shares it when someone books or asks what to bring. ## Does it connect to our CRM or custodian? It doesn’t connect to wealth management CRMs or custodians. If your firm runs HubSpot, Zoho, or Microsoft Dynamics 365, the assistant can create or update a contact there through the actions and approvals you choose. Meetings can go into Outlook, Google Calendar, Calendly, Cal.com, or InsertChat’s own calendar. ## Can our client service associate keep answering the phone? Yes. Calls ring your office first, and the assistant picks up after 5 to 60 seconds without an answer, or when a call lands in a staff voicemail. After hours, it takes every call. Clients saved in your contacts can skip the assistant and ring the office line you choose. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI email responder](https://insertchat.com/product/email) - [Knowledge & answers](https://insertchat.com/product/knowledge) ## Broader industry - [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step.