# AI Receptionist for Family Law & Divorce Firms Source: https://insertchat.com/industries/family-law > Take divorce, custody, and support intake with a safe-contact check, and flag protective orders fast. An AI receptionist for family law firms answers calls about divorce, custody, child support, and adoption when your staff can’t, using your practice areas, fees, and office hours. InsertChat’s assistant asks your intake questions, confirms a safe way to reach the caller, records the other parent’s name for your conflict check, and leaves custody and support questions to an attorney. ## Turn a relocation worry into a consultation with the order on file Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A father messages your website chat at 9:40 p.m. on a weeknight. > My ex just told me she’s moving to Arizona with our kids next month. We have a custody order. Can she do that? ## Answer what your firm does Confirm that you handle custody modifications and relocation cases in his county, and share your consultation fee and what to bring. ## Collect the custody details Record the children’s ages, the county that issued the order, the other parent’s full name for your conflict check, and the planned move date. ## Book the first open time Offer the earliest consultation times and book one. The summary puts the move date up front, so the attorney sees how much time there is. ## Your team sets the boundaries Whether the move can be stopped is an attorney’s answer. The assistant tells him so, asks him to bring the custody order, and flags the move date for your team. ## What it handles for family law firms Handled by your assistant: - Intake for divorce, custody, child support, alimony, adoption, and prenuptial agreements - Consultation bookings, plus changes to the ones the assistant made - Consultation and retainer fees, as you publish them - Mediation and collaborative divorce options you offer - What documents to gather, such as tax returns and existing orders Sent straight to your team: - Domestic violence, threats, or a request for a protective order - A child taken, or kept past the parenting schedule - A hearing or response deadline within days - The opposing party or their lawyer calling about a case - A caller in danger, who hears your instruction to call 911 ## What it asks and what it needs to know Details it collects: - Name, and whether it’s safe to call, text, or email - Type of matter, such as divorce, custody, or support - Spouse’s or other parent’s full name, for your conflict check - Children’s ages and where they live now - County and state, and any existing court order - Upcoming hearings or served papers, with dates - Preferred consultation times and format What to add to its knowledge: - Matters you handle and the ones you refer out - Intake questions for each type of matter - Consultation and retainer fees - Mediation, collaborative, and litigation options you offer - Local domestic violence hotline and shelter numbers for callers - Office hours, locations, and parking ## Can an AI receptionist handle sensitive family law calls? Yes, inside the boundaries you set. Choose the formal and reserved tone, and the assistant stays calm and brief while it gathers the basics. It asks whether it’s safe to call or text back before anyone does, and it records the answer on the contact. Threats, protective orders, and children at risk go straight to your team as urgent. ## What should the assistant do if a caller is in danger? Read the safety steps you write. You might tell callers in immediate danger to hang up and call 911, then share the local hotline and shelter numbers you list. The conversation is marked urgent, an email alert reaches your team, and the safe contact method the caller chose is waiting on the contact for whoever follows up. ## How much does an AI receptionist for a family law firm cost? Pro is $98 per month for one phone number, monthly credits, three staff seats, and three AI assistants. Calls draw credits in whole minutes, and an emotional 20-minute intake uses more of them than a two-minute question about parking, so watch usage in your first month. Paying yearly costs ten monthly payments upfront. ## Can it tell an existing client when their hearing is? No. The assistant can’t see your case files or the court docket, so it logs the question for the client’s attorney or paralegal and marks it “needs you” in the shared inbox. You can also send saved clients straight to your office line with the caller setting that excludes saved contacts. ## Can we text a client who asks us not to call? Yes, where your number supports SMS. The intake records the caller’s preferred contact method, so your staff see it before reaching out. Clients who start by text get answers by text, and anyone who replies STOP stops receiving messages. ## Does it work for mediation and collaborative divorce practices? Yes. Describe each path in its knowledge, with your fees and how the first meeting works, and the assistant explains the options in plain terms. Booking settings let you set the consultation length, from 15 minutes to two hours, and buffer time between meetings. ## What happens when the other spouse calls the firm? Add calls from opposing parties to the topics that always need a person, and list confirming who is a client among the decisions the assistant must not make. It takes a name and number, flags the call for an attorney, and leaves the rest to your team. ## Related features - [After-hours answering](https://insertchat.com/product/after-hours) - [Scheduling](https://insertchat.com/product/scheduling) - [Contacts](https://insertchat.com/product/crm) ## Broader industry - [Professional services](https://insertchat.com/industries/professional-services): Give every new inquiry a clear next step.