# Electrician Answering Service & AI Receptionist Source: https://insertchat.com/industries/electrician > Book EV charger and panel upgrade visits, and flag burning smells and sparking right away. An AI receptionist for electricians picks up your calls while you’re on a job site, using your services, service area, and licensing details. InsertChat’s assistant collects the age of the home, the panel amperage, and what the customer wants installed, books site visits for EV chargers, panel upgrades, and lighting work, and flags burning smells and sparking for your team as urgent. ## Turn an EV charger question into a site visit Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner opens the chat on your website on a Sunday evening. > We just got an electric car. Can you put a Level 2 charger in the garage? The house was built in 1978. ## Answer from your EV charger page Explain how your installs work, what the site visit checks, and which towns you cover, using the pages you added. ## Collect the panel details Ask for the panel amperage if the customer knows it, the charger model, and how far the parking spot is from the panel. ## Book the site visit Suggest open slots from your calendar and book the visit. The chat, with the home’s age and charger details, is saved to the customer’s contact. ## Your team sets the boundaries Anyone reporting a shock, smoke, or fire hears the 911 instructions you wrote, and the conversation is marked for your team at once. ## What it handles for electricians Handled by your assistant: - Outlet, switch, lighting, and ceiling fan jobs scheduled into open slots - EV charger install inquiries, with charger and panel details collected - Panel upgrade and fuse box replacement requests, booked as site visits - Repair lists from home inspections, with the closing date noted - Service call fee, licensing, and service area questions Sent straight to your team: - A burning smell from an outlet, panel, or fixture - Sparking outlets, switches, or breakers - Exposed live wires, inside or outside - Power out to the whole property - Anyone shocked, and anything involving smoke or fire ## What it asks and what it needs to know Details it collects: - Name, callback number, and job site address - What’s happening, in which rooms, and since when - Age of the home and any wiring updates the caller knows of - Panel amperage, if known, and where the panel is - EV charger model and the distance from the panel to the parking spot - House, condo, or commercial space - Any inspection, permit, or closing deadline What to add to its knowledge: - The electrical work you take on and the jobs you refer out - Service area and the hours you take service calls - Service call fees and any flat rates you publish - How your EV charger and panel upgrade site visits work - Your instructions for burning smells, sparking, shocks, and fires - License details and how you handle permits and inspections ## What does it do when a caller smells burning or sees sparks? Calls like that are flagged as urgent. The assistant reads the steps you wrote, such as calling 911 if there is smoke, fire, or an injury, collects the address and what the caller sees or smells, and marks the call as needing a person, so your team is notified. Troubleshooting stays with a licensed electrician; the assistant doesn’t talk anyone through a panel or an outlet. ## Will it tell customers whether they need a panel upgrade? No. That decision belongs to your electrician after a look at the panel. The assistant collects the age of the home, the panel amperage if the customer knows it, and what they plan to add, such as an EV charger, a heat pump, or a hot tub, then books a site visit. It can share your service call fee and any flat rates you list. ## How much does an AI receptionist for electricians cost? Pro is $98 per month and gets you three AI assistants, three team seats, a phone number, and monthly credits. Each call uses credits in whole minutes, so a 40-second “do you install EV chargers?” call counts as one minute. Compare plans and estimate your usage on the pricing page. ## Can it pick up while I’m on a ladder or in a crawlspace? Yes. Set calls to ring your own phone for 5 to 60 seconds first; if you don’t answer, the assistant does. Each call it takes leaves a summary and transcript in the shared inbox, so you can read the job details between tasks. ## Can commercial work come in on its own number? Yes. Pro includes one number, and each additional number is $10 a month. Publish the second one to general contractors and property managers, and each contact shows which number the caller dialed, so your team can tell service calls from commercial work at a glance. ## Will it tell callers whether we pull permits? It will if you add that to its knowledge. List the jobs you pull permits for, who books the inspection, and whether the permit fee is in your price, and the assistant answers from that. Questions about code requirements for a specific home go to your electrician. ## Can it answer questions about EV charger rebates? Only with the program details you add, such as a utility rebate you help customers apply for. Whether a customer qualifies for a rebate or a tax credit is a question for your team or the program itself, so the assistant takes the details and leaves the answer to a person. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Website chat](https://insertchat.com/product/website) - [Lead capture](https://insertchat.com/product/lead-capture) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.