# Dermatology AI Receptionist & Answering Service Source: https://insertchat.com/industries/dermatology > Book skin checks and cosmetic consults, explain referral rules, and flag reactions and changing spots for clinicians. An AI receptionist for dermatology practices answers patient calls and messages while your providers are seeing patients, using your medical services, cosmetic menu, referral rules, and insurance list. InsertChat’s assistant books skin checks, follow-ups, and cosmetic consultations, quotes only the cosmetic prices you publish, and sends changing spots, reactions, and clinical questions to your clinicians. ## Turn a mole question into a booked skin check Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A prospective patient opens the chat on your website during a Tuesday lunch break. > My partner noticed a mole on my back that looks bigger than last summer. Are you taking new patients, and do I need a referral? ## Answer the referral question Ask for the insurance plan, then explain the new-patient and referral rules you wrote for that plan type. ## Book a skin check Offer new-patient skin check openings and book the time the patient chooses, at the length you set for that visit. ## Flag the change for your team The summary notes the spot, where it is, and that it has grown, and the conversation is flagged so your clinical staff can decide whether to see the patient sooner. ## Your team sets the boundaries Rashes spreading with fever, bleeding from a biopsy site, and swelling after a procedure go to your clinicians at once, and anyone with swelling of the face or throat or trouble breathing hears your instruction to call 911. ## What it handles for dermatology practices Handled by your assistant: - Skin checks, follow-ups, and cosmetic consultations booked into open times - Referral and new-patient rules for each insurance type you list - Cosmetic treatments on your menu and the prices you publish - Prep notes, such as skipping nail polish before a full-body skin check - Moving or canceling visits the assistant booked Sent straight to your team: - A spot that is bleeding, growing, or changing, flagged for clinical review - Bleeding, swelling, or signs of infection after a biopsy or procedure - Rashes spreading fast or coming with a fever - Swelling of the face or throat, answered with your 911 instruction - Biopsy results and prescription questions ## What it asks and what it needs to know Details it collects: - Patient name and mobile number - Medical visit or cosmetic consultation - The concern, where it is on the body, and how long it has been there - Whether it has changed, bled, or itched - Insurance plan and referring doctor, or self-pay - Treatment of interest, for cosmetic callers - Preferred days, times, and provider What to add to its knowledge: - Medical services, from skin checks to acne and eczema care - Cosmetic menu with the prices and packages you choose to share - Insurance plans you accept and when a referral is required - Skin check prep and the biopsy aftercare sheet you hand out - Which providers see medical patients and which do cosmetic work - Hours, locations, and your after-hours and 911 instructions ## Can it keep medical and cosmetic dermatology calls apart? Yes. Add your medical services and your cosmetic menu as separate knowledge, and the assistant asks which one the caller needs before it answers. Medical callers hear your insurance and referral rules and get a skin check or follow-up. Cosmetic callers hear the treatment details and prices you publish and get a consultation. Every conversation lands in one shared inbox, where your team can assign it to medical or cosmetic staff. ## Will it tell a patient whether a mole looks serious? No. The assistant never assesses a spot, a rash, or a photo. It records what the patient describes, flags spots that are bleeding, growing, or changing, and books the visit type you set for them. Photos texted to your InsertChat number skip the automatic reply and go to a person on your team. Biopsy results and treatment questions always go to a clinician. ## Can InsertChat sign a BAA with a dermatology practice? Yes, on the Enterprise plan. Skin conditions, biopsy questions, photos, and insurance details can be protected health information, so choose Enterprise and sign a Business Associate Agreement (BAA) before the assistant collects them. On other plans, keep protected health information out of the assistant and limit it to questions such as hours, directions, and cosmetic menu prices. ## How much does an AI receptionist for dermatology practices cost? Dermatology practices that handle protected health information with the assistant need Enterprise, from $998 a month, which can sign a BAA and covers up to 100 AI assistants, so medical and cosmetic lines can each have their own. On other plans, starting with Pro at $98 a month, keep protected health information out of the assistant. Calls use credits rounded up to whole minutes, and texts can carry their own charges. ## Can patients text us a photo of a rash? They can, and a person on your team sees it. Picture messages sent to your InsertChat number skip the assistant’s automatic reply and land in the shared inbox for your staff. The assistant doesn’t look at or comment on images. Replying STOP opts a patient out of texts. ## Can it handle cosmetic leads from our ads? Yes. Each new contact keeps its lead source, such as the landing page or campaign that brought them in, and a question about pricing or booking a laser package sends your team a high-intent alert. The assistant books the consultation and saves the treatment interest on the contact for your cosmetic coordinator. ## Does it work with our dermatology EHR? No. InsertChat doesn’t connect to EHR or practice management software. It books into InsertChat’s built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, or it collects requests for your schedulers to enter. Charts, results, and prescriptions stay in your EHR. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Scheduling](https://insertchat.com/product/scheduling) - [Shared inbox](https://insertchat.com/product/inbox) ## Broader industry - [Healthcare](https://insertchat.com/industries/healthcare): Answer the phone while your team is with patients.