# AI Receptionist for Dental Offices Source: https://insertchat.com/industries/dental > Book cleanings and new-patient exams, and tell callers which insurance plans you accept. An AI receptionist for dental practices answers patient calls when the front desk is tied up or the office is closed, using your services, hours, and the insurance plans you accept. InsertChat’s assistant books cleanings and new-patient exams on your calendar or records the request for your staff, and hands tooth pain, swelling, and clinical questions to your team. ## Turn a lunch-hour call into a new-patient exam Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A new patient calls at 12:30 p.m., while your front desk is at lunch. > I’m new to the area and overdue for a cleaning. Do you take my work insurance, and is anything open next week? ## Confirm the insurance plan Ask for the insurance carrier and plan name, then answer from the plans you accept. Coverage and eligibility questions go to your front desk. ## Book the new-patient visit Offer next week’s openings for a new-patient exam and cleaning, and book the time the caller chooses. ## Prepare the front desk The call summary lists the carrier, plan, and reason for the visit, so your team can verify eligibility before the patient arrives. ## Your team sets the boundaries Severe pain, swelling, and knocked-out or broken teeth go straight to your team, and callers describing facial swelling with fever or trouble breathing hear your instructions to contact emergency services. ## What it handles for dental practices Handled by your assistant: - New-patient exams, cleanings, and checkups offered from your open times - Whether you accept a caller’s insurance plan, answered from your list - Office hours, directions, and parking - Moving a cleaning or exam that the assistant booked - Questions about whitening, night guards, and the other services you list Sent straight to your team: - Severe tooth pain or swelling - A knocked-out, cracked, or broken tooth - Facial swelling with fever or trouble breathing - Clinical questions about treatment, medication, or recovery - Billing disputes and complaints ## What it asks and what it needs to know Details it collects: - Patient name and phone number - New or existing patient - Insurance carrier and plan name, or self-pay - Reason for the visit, such as a cleaning, a checkup, or a specific tooth - Which tooth or area hurts, and since when - Other family members who need appointments - Preferred days and times What to add to its knowledge: - Insurance carriers and plans you accept, in network or out - Services you offer, from cleanings to crowns and whitening - New-patient forms, what to bring, and how early to arrive - Office hours, holiday closures, and your dental emergency instructions - Cancellation and missed-appointment policy - Self-pay prices or in-house membership plans you choose to share ## What happens when a patient calls with a toothache or a broken tooth? The assistant takes down what happened and flags the call for your team at once. It asks which tooth, when the pain or swelling started, and whether a tooth was knocked out, then marks the conversation “needs you” and notifies your teammates. Diagnosis and medication questions stay with your dentists. If a caller describes one of the emergencies you list, the assistant reads the emergency-services guidance you wrote. ## Can InsertChat sign a BAA with our dental practice? Yes, on Enterprise. Symptoms, visit reasons, and insurance details that patients share can be protected health information, so choose Enterprise and sign a Business Associate Agreement (BAA) before the assistant collects them. On other plans, keep protected health information out of the assistant and its connected tools. ## Does it work with our dental practice management software? No, InsertChat does not connect to dental practice management systems. Its assistant schedules in a connected Google Calendar, Outlook, Calendly, or Cal.com account, or in InsertChat’s own calendar. If your schedule lives in practice management software, set it to collect requests instead. Each one arrives with the patient’s name, new or existing status, insurance, visit type, and preferred times, and your front desk books the slot. ## How much does an AI receptionist for dental practices cost? Dental practices that handle protected health information with the assistant need Enterprise, which starts at $998 per month and can sign a BAA. It includes 100 AI assistants, so each office can have its own with its own address. On other plans, from $98 per month, keep protected health information out of the assistant. Calls use credits rounded up to whole minutes, and each extra phone number is $10 a month. ## Can it tell callers whether you take their dental insurance? Yes, once you add the carriers and plans you accept and note which ones you’re in network with. The assistant asks for the carrier and plan name and answers from that list. Benefit checks, remaining coverage, and out-of-pocket estimates go to your front desk with the details already collected. ## Can calls ring our front desk before the assistant answers? Yes. Your office phone can ring for 5 to 60 seconds before the assistant picks up, so calls during check-in or lunch still get answered. You can also have it answer only outside office hours. US and Canadian practices can keep the number on their website and forward it to InsertChat. ## Can patients reach the office by text? Yes. Patients can text your InsertChat number to ask about hours, check whether their plan is on your list, or move a cleaning the assistant booked. A photo of a chipped tooth sent by text goes to a person on your team. Replying STOP opts a patient out. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Scheduling](https://insertchat.com/product/scheduling) - [After-hours answering](https://insertchat.com/product/after-hours) ## Broader industry - [Healthcare](https://insertchat.com/industries/healthcare): Answer the phone while your team is with patients.