# Contractor Answering Service & AI Receptionist Source: https://insertchat.com/industries/contractors > Book site visits for new remodels and take messages from clients and subs while you build. An AI receptionist for contractors and remodelers answers your business line while you’re running construction jobs, using the projects you take, your service area, and how your site visits work. InsertChat’s assistant asks about scope, timeline, and budget, books estimate visits on your calendar, takes messages from clients and subcontractors, and flags job-site problems for your team. ## Turn a garage conversion call into a site visit Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner calls on Saturday morning while you’re walking a punch list on another job. > We want to turn our attached garage into a bedroom and bathroom for my mom. Is that something you do, and can someone come look at it? ## Confirm it’s work you take Check garage conversions against your project types and the caller’s town against your service area. ## Scope the project Ask what’s in the garage now, when they hope to start, whether they own the house, and the budget range they’re comfortable sharing. ## Book the garage walkthrough Offer site visit times from your calendar. Your estimator reads the scope, budget, and lead source on the contact before walking the garage. ## Your team sets the boundaries Water getting into a house you’ve opened up, a sagging beam, or an injury on site is flagged for your team at once, and anyone reporting an injury hears the 911 instructions you wrote. ## What it handles for contractors and remodelers Handled by your assistant: - Kitchen, bath, basement, and addition inquiries, checked against the work you take - Estimate site visits booked on your calendar, with scope and budget noted - Status questions from current clients, logged for the project manager - Calls from subcontractors and suppliers, taken as messages with the job address - Questions about your license, insurance, warranty, and current lead times Sent straight to your team: - Active water or structural damage at a job site - Injuries and safety incidents on a job - An upset homeowner on a project you’re building - Permit, inspection, and code questions - Change orders and scope changes on active jobs ## What it asks and what it needs to know Details it collects: - Name, phone number, and email - Project address, and whether they own or rent - Project type, such as a kitchen, bath, addition, or basement - Scope, including rooms, rough square footage, and walls coming out - Hoped-for start date and any deadline behind it - Budget range they’re comfortable sharing - Where they found you, such as a referral or a job-site sign What to add to its knowledge: - Project types you take, your minimum job size, and work you refer out - Towns and counties you build in - What happens at a site visit and when your bid follows - License, insurance, and warranty details you share with homeowners - Current lead times and any price ranges you publish - Your job-site emergency steps and 911 instructions ## Can an AI receptionist book estimate visits for remodeling jobs? Yes, once it has the details your estimator needs. The assistant asks about the project type, the address, the rooms involved, and the start date, checks whether the caller owns the home, and asks what budget range they have in mind. When the job fits your work and service area, it books a site visit from your open times. Jobs below your minimum get the referral note you wrote. ## Will it give homeowners a price for their project? Only the price ranges you choose to publish. If you share a starting price for a bathroom remodel or a cost per square foot for additions, the assistant gives those figures as written. Your estimator prices the actual job after the site visit, because InsertChat does not create estimates or bids. When a homeowner asks for a quote, you get a high-intent lead alert so your estimator can follow up while they’re still deciding. ## How much does an AI receptionist for contractors and remodelers cost? Pro runs $98 a month and includes three team seats to split between the office and the field, along with one phone number, three AI assistants, and monthly credits. Credits cover call time, billed in whole minutes with a one-minute minimum. Each extra number is $10 a month, so the signs on your job sites can carry a line of their own. ## AI receptionist vs a contractor answering service | Compared | InsertChat AI receptionist | Voicemail | Live answering service | | --- | --- | --- | --- | | Answers questions | Yes, from your knowledge base | No; callers leave a message | From the script you give the operators | | Books appointments | Into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com | No | Depends on the provider and your calendar access | | When it answers | Always, after hours, or when your team doesn’t pick up | When nobody answers | During the hours your plan covers | | Record of each call | Transcript and AI summary in the shared inbox | A recorded message | Message notes from the operator | | Urgent calls | Flagged and emailed to your team, with the safety steps you wrote; no live transfer | Heard when someone checks messages | Handled with the escalation instructions you give | | Other channels | Website chat, SMS, email, and WhatsApp from the same knowledge | Phone only | Varies by provider | | Pricing | From $98 per month with monthly credits; calls billed in whole minutes | Usually included with your phone service | Varies by provider; often per minute or per call | Voicemail and answering service details vary by provider. Check the terms of any service you compare. ## Will the number on our trucks and signs keep working? It will for contractors in the US and Canada. Keep publishing it and point call forwarding at the private routing number InsertChat gives you, and a verification call confirms the forwarding works. Outside the US and Canada, use a local or toll-free InsertChat number where one is available. Number porting isn’t offered, and InsertChat’s call forwarding page has carrier guides. ## Can subcontractors and suppliers skip the assistant and reach the office? Yes. Save them as contacts and set the assistant to answer only callers who aren’t saved, and their calls ring the office number you choose. If one still reaches the assistant, it takes their name, company, job address, and what they need, and your team assigns the message to whoever runs that job. ## What happens when a current client calls about their project? The assistant takes the question, the job address, and a good time to call back, then marks the conversation for a person so your project manager can pick it up. It can’t see your project schedule, so it won’t guess at dates. A client who asks for a callback gets a text or email confirming the request, and talk of damage or an injury is flagged as urgent. ## Does it connect to my construction project management software? No. InsertChat has no connection to construction project management software, so schedules and change orders stay in the tools you use now. The assistant can book site visits into Google Calendar or Outlook, a Calendly or Cal.com page, or InsertChat’s built-in calendar. If you track leads in HubSpot or Zoho, the assistant can create or update records as actions you approve, with no background sync. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Scheduling](https://insertchat.com/product/scheduling) - [Lead capture](https://insertchat.com/product/lead-capture) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.