# AI Receptionist for Cleaning Companies Source: https://insertchat.com/industries/cleaning > Explain what each clean includes, collect home sizes, and book walkthroughs by phone or chat. An AI receptionist for cleaning companies answers calls, texts, and website chats from people shopping for a recurring, deep, move-out, or commercial clean. InsertChat’s assistant explains what each clean includes from your checklists, collects the square footage, bedrooms, bathrooms, pets, and access details, books walkthroughs when you allow it, and flags complaints and damage reports for your team. ## Answer a move-out clean inquiry before the lease ends Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A renter opens your website chat at 11 p.m., two weeks before the end of their lease. > We hand back the keys on the 30th. Do you do move-out cleans, and is the inside of the oven and fridge included? ## Explain what’s included Answer from your move-out checklist, including which appliances and cabinets are cleaned inside and which tasks cost extra. ## Collect the home details Ask for the address, square footage, bedrooms, bathrooms, and whether the home will be empty on cleaning day. ## Offer a date before the 30th Offer open times from your calendar, or pass the request to your office when the job needs a walkthrough first. ## Your team sets the boundaries Complaints, damaged or missing items, and lockouts on cleaning day are marked for a person, and your team gets notified. ## What it handles for cleaning companies Handled by your assistant: - Recurring cleaning requests, with home size and frequency collected - Move-out and deep clean inquiries, with the deadline noted - Questions about what’s included, extras, supplies, and pets - Commercial walkthroughs, booked from your open times - Skip-a-week and reschedule requests, logged for your office Sent straight to your team: - Complaints about a clean or missed areas - Damaged or missing items - Access problems on the day, like a key that wasn’t left out - A commercial client canceling or cutting back service - Refund requests and payment disputes ## What it asks and what it needs to know Details it collects: - Name, callback number, and address - Square footage, bedrooms, and bathrooms - Recurring, deep, move-out, or commercial clean - How often, or the date a one-time clean must be done by - Pets in the home and any rooms to skip - How the cleaner will get in, without the code itself - Extras like inside the oven, the fridge, or interior windows What to add to its knowledge: - What each type of clean includes, room by room - Extras and how you price them - Starting prices by bedrooms and bathrooms, if you share them - Whether you bring supplies and which products you use - Cancellation, lockout, and rescheduling policies - Service area and the days you clean in each part of it ## Can it answer the questions people ask before booking a cleaning? Yes, from the checklists and policies you add. The assistant explains what a standard clean covers, what counts as an extra, whether your team brings supplies, and how you handle pets. Then it collects the square footage, bedrooms, bathrooms, and how often the customer wants service, so your office can confirm the price and a start date. ## Can it quote a price for a deep clean or an office? For standard cleans, yes, if you publish your rates. Add starting prices by bedrooms and bathrooms, plus the cost of each extra, and the assistant shares them. Deep cleans that depend on the home’s condition and commercial jobs that need a walkthrough are booked as a walkthrough or passed to your office with the details. InsertChat does not produce quotes or invoices. ## How much does an AI receptionist for cleaning companies cost? InsertChat’s Pro plan is $98 per month and includes three team seats for the people who share the inbox, plus one phone number, monthly credits, and three AI assistants. Calls use credits in whole minutes. Text messages, WhatsApp, and other connected services can add their own charges, so check the pricing page’s usage estimate against your inquiry volume. ## Should customers give the assistant their door or alarm codes? It’s better if they don’t. Every conversation is kept in your shared inbox, so have the assistant ask how your cleaner will get in, such as a lockbox, a doorman, or someone at home, and let your office collect codes directly. Add that rule to its knowledge so the assistant explains it when access comes up. ## Can it set up recurring cleanings? Your office sets up the recurring schedule. The assistant collects the frequency, preferred day, and home details, and it can book a walkthrough or first visit on your calendar. Later skip-a-week or reschedule requests are logged in the shared inbox for your team. ## Can it talk with customers in other languages? Yes. The assistant can respond in the language the customer uses. Its answers still come from the knowledge you added, so run a test conversation in each language your customers speak and check that your list of included tasks comes across the way you intend. ## Will I know when a commercial client wants to cancel? Yes. When a client says they want to cancel or cut back service, InsertChat raises a cancellation alert, notifies your team, and lists the conversation in your Today view. Whoever calls the client back has the full conversation in front of them. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Website chat](https://insertchat.com/product/website) - [Knowledge & answers](https://insertchat.com/product/knowledge) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.