# AI Receptionist for Daycare & Childcare Centers Source: https://insertchat.com/industries/childcare > Book tours, answer tuition and openings questions, and send safety and pickup issues to staff. An AI receptionist for childcare centers and daycares answers calls, texts, and website chats while your teachers are with the children. InsertChat’s assistant explains your age groups, hours, tuition, and enrollment steps, books tours, records waitlist requests, takes absence messages, and sends child safety, custody, and pickup concerns to your staff at once, without deciding anything about a child. ## Turn an expecting parent’s call into a booked tour Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. An expecting parent calls at 1 p.m., during nap time, while your director is in a classroom. > We’re due in April and I’ll be back at work in July. Do you take infants, and is there a waitlist? Could we come see the center? ## Answer from your programs Share the youngest age you enroll, infant room hours, the tuition you publish, and how your waitlist works. ## Record the request Collect the parents’ names, the due date, the start date they need, and full or part time, and note it as a waitlist request. ## Book the tour Offer tour times outside nap and pickup, book one, and send a reminder before the visit. ## Your team sets the boundaries A parent reporting an injury, an illness, a custody change, or a pickup by someone new reaches your staff immediately. Emergencies get your instruction to call 911. ## What it handles for childcare centers Handled by your assistant: - Age groups, openings, hours, and enrollment steps - Tuition, fees, and subsidy programs you accept, as you publish them - Tours booked outside nap time and pickup - Waitlist requests recorded on each family’s contact - Absence and late arrival messages taken for the classroom Sent straight to your team: - A child hurt, sick, or having an allergic reaction - Custody disputes, court orders, and changes to who can pick up - Someone not on the pickup list asking to collect a child - Concerns about a staff member or a child’s safety - A late pickup or a parent who can’t be reached ## What it asks and what it needs to know Details it collects: - Parent or guardian names and phone numbers - Child’s first name and age, or the due date - Start date needed, and full or part time - Days of the week they need care - Siblings already enrolled - Subsidy or tuition assistance program, if any - Questions to cover on the tour What to add to its knowledge: - Age groups, classroom ratios, and openings by program - Tuition, registration fees, and the subsidy programs you accept - Hours, holidays, and closure days - Enrollment steps, forms, and waitlist rules - Meals, naps, curriculum, and what to pack - Sick-child, late pickup, and emergency policies ## How does an AI receptionist handle custody and pickup calls? It sends them to your staff, who make every decision. Custody questions, court orders, a change to the authorized pickup list, or someone new asking to collect a child are marked urgent so your director is notified at once. The assistant tells the caller a staff member will follow up and gives your emergency instruction when someone is in danger. ## Will it share information about enrolled children? Only what you put in its knowledge, so keep children’s records out. Add your public program information, policies, and tuition. Questions about a specific child, like how they napped or whether they were picked up, go to your staff, who can confirm who they’re talking to. ## Can it answer questions about subsidies and tuition assistance? It answers from the list you write. Add the state or county subsidy programs you accept, any sibling discount, and how families apply, and the assistant explains them as written on calls, chats, and texts. Eligibility and paperwork questions go to your director, because the assistant can’t check a family’s case or approve a discount. ## Can it manage the waitlist? It records waitlist requests and leaves the list to you. The assistant explains how your waitlist works, collects the child’s age or due date, the start date, and the schedule, and saves the request on the family’s contact. InsertChat doesn’t connect to childcare management software, so your director moves families off the list. ## How much does an AI receptionist for a daycare cost? Pro costs $98 a month, including one phone number, monthly credits, three staff seats, and three AI assistants. Calls round up to whole minutes, and texts can carry their own charges. Centers with more than one location can give each its own assistant, hours, and number, at $10 a month per extra number. ## Can parents report an absence by phone or text? Yes. A parent can call or text that their child is out sick, and the assistant takes the child’s name, classroom, and reason, then marks the message for your team. It confirms the message was recorded, and anything about symptoms or exposure goes to your director under your sick-child policy. ## Can the assistant answer only during nap time and pickup? Yes. Your front desk phone rings first for a delay you choose, from 5 to 60 seconds, and the assistant answers when nobody is free. A call that reaches a staff voicemail comes back to the assistant too, so a busy pickup doesn’t mean a missed tour request. ## Do families get tour reminders? Yes. Tours the assistant books get a text or email reminder 72 and 24 hours before, and parents can reply or call to move a tour it booked. Turn on booking notifications and your director hears about each new tour as it’s booked. ## Can I keep the number families already have? If your center is in the US or Canada, yes. Forward that number to InsertChat, and a verification call confirms the forwarding. Outside the US and Canada, choose a local or toll-free InsertChat number where one is available. Number porting isn’t offered. ## Related features - [AI receptionist](https://insertchat.com/product/phone) - [Shared inbox](https://insertchat.com/product/inbox) - [Bilingual answering](https://insertchat.com/product/bilingual) ## Broader industry - [Education & childcare](https://insertchat.com/industries/education): Answer enrollment questions and book tours and trial lessons while you teach.