# AI Receptionist for Carpet Cleaners, 24/7 Source: https://insertchat.com/industries/carpet-cleaning > Book room-based carpet, upholstery, and rug cleaning, and send soaked-carpet calls to your team. An AI receptionist for carpet cleaning companies answers calls, texts, and chats about carpet, upholstery, rug, and tile cleaning while your techs are on jobs. InsertChat’s assistant explains your per-room pricing and drying times, collects rooms, stairs, pet spots, and furniture details, books cleanings on your calendar, and flags flooded carpet and damage complaints for your team. ## Book a pre-Thanksgiving clean with the pet spots noted Example workflow: Phone call. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner calls in mid-November, in the pre-holiday rush, while both vans are out on back-to-back jobs. > Family’s coming for Thanksgiving. Can you clean three bedrooms, the stairs, and a sectional? The dog had a few accidents in the hallway. ## Explain what counts as a room Share your per-room price, how you count hallways and stairs, and what the pet odor treatment adds. ## Count it up Collect the rooms, the number of stairs, the sectional’s size and fabric, and where the pet spots are. ## Book before the holiday Offer the open times left before Thanksgiving, explain your drying time so the family can plan, and send a reminder before the visit. ## Your team sets the boundaries Soaked carpet from a leak goes to your team with the restoration referral you list, along with any complaint about returning stains or damaged furniture. ## What it handles for carpet cleaners Handled by your assistant: - Room-based carpet cleaning, with rooms, halls, and stairs counted - Pet stain and odor treatments - Upholstery: sofas, sectionals, and chairs, with fabric noted - Area rug cleaning, including pickup if you offer it - Tile and grout cleaning requests Sent straight to your team: - Wet or flooded carpet from a leak or overflow - Carpet still wet well past your stated drying time - Stains that came back after a recent job - Damage to furniture, walls, or floors - Refund requests and billing disputes ## What it asks and what it needs to know Details it collects: - Name, phone, and address - Rooms, hallways, and stairs to clean - Pet urine spots, stains, and odors - Upholstery pieces and fabric type - Rug sizes and materials, like wool or synthetic - Furniture the crew needs to move - Parking for the van and the hose run to the door What to add to its knowledge: - Per-room pricing and how you define a room - Pet treatment, protector, and deodorizer add-ons - Drying times and when people can walk on the carpet - Furniture moving policy - Stain and re-clean guarantees - Water damage referrals, or restoration services if you offer them ## Can an AI receptionist price carpet cleaning by the room? Yes, from your price list. Add what a room costs, how you count large rooms, halls, and stairs, and your minimum charge, and the assistant explains the price for the rooms the caller lists. It collects pet spots and upholstery pieces too, so your tech isn’t surprised at the door. InsertChat does not send quotes or invoices. ## Will it promise that a stain will come out? No, and it shouldn’t. Your guarantee wording sits in its knowledge, so callers hear exactly what you promise for pet stains, red wine, or old spots. Questions about a specific stain your techs need to see are recorded with the location and the customer’s description for the technician. ## How much does an AI receptionist for carpet cleaners cost? Pro costs $98 per month and includes one number, three team seats, three AI assistants, and monthly credits. Calls round up to whole minutes. If your phones peak before Thanksgiving and in spring, choose a plan from those weeks using the estimate on the pricing page. Annual billing is ten monthly payments for twelve months. ## Can customers reschedule without calling the office? Yes. When a customer calls or texts to move a cleaning the assistant booked, it offers another open time and updates the appointment. Reminders go out 72 and 24 hours before each visit, which gives customers a chance to move it early. ## Can it answer upholstery fabric questions? From the fabric guide you add, yes, such as which cleaning codes you take and which you don’t. In your website chat, customers can attach a photo of the fabric tag. An antique piece or a fabric you haven’t listed goes to your technician with the details. ## Can landlords book move-out cleanings? Yes. Landlords and property managers can call, text, or email with the unit address and move-out date, and the assistant books the cleaning in an open slot. Give them their own number for $10 a month to see their requests apart from homeowners. ## What does it say about drying time? Whatever you tell it. Add your usual drying time, how fans and air conditioning speed it up, and when furniture can go back, and the assistant answers the same way every time. Add a handoff rule for carpet still wet after that window, and those calls go to your team. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI receptionist](https://insertchat.com/product/phone) - [AI text messaging](https://insertchat.com/product/sms) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.