# AI Receptionist for Salons, Spas & Wellness Source: https://insertchat.com/industries/beauty-wellness > Help the next customer while you look after this one. An AI receptionist for beauty and wellness businesses answers booking questions while your team is with clients. InsertChat’s assistant answers from your service menu, prices, and policies on calls, chats, and texts, books appointments, sends reminders, and passes suitability and treatment questions to a qualified member of your team. ## Turn a service question into a consultation request Example workflow: Website inquiry. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A new customer wants to understand the service before booking. > I’m visiting for the first time. How long is a consultation, and can I book one next week? ## Explain what to expect Answer from your service menu, appointment lengths, preparation instructions, and cancellation policy. ## Help with the booking Collect the customer’s details and preferred time, then use the calendar actions you have enabled. ## Remember the request Keep appointment questions and preferences with the contact so your team can prepare for the visit. ## Your team sets the boundaries Pass questions about personal suitability or treatment advice to a qualified member of your team. ## What it handles for salons, spas, and studios Handled by your assistant: - Service menu, prices, and how long each appointment takes - New-client bookings and rebooking regulars - Moving or canceling an appointment the assistant booked - Preparation and aftercare instructions you publish - Gift card, membership, and package questions your knowledge covers - Parking, location, and opening hours Sent straight to your team: - Reactions or problems after a treatment - Whether a treatment is safe for a particular client - Medical or skin conditions that need a professional - Requests to book outside your booking rules - Refund requests and complaints - Photos clients text of a result ## What it asks and what it needs to know Details it collects: - Name and mobile number - Service or treatment wanted - Preferred stylist, therapist, or trainer - New or returning client - Preferred days and times - Anything the provider should know before the visit What to add to its knowledge: - Service menu with prices and durations - Staff, specialties, and who offers which services - Cancellation, deposit, and late-arrival policies - Preparation and aftercare guidance - Memberships, packages, and gift cards - Opening hours, location, and parking ## Can it book appointments of different lengths? Set the appointment length, from 15 to 120 minutes, and buffers before and after, and the assistant offers times that fit. Requests for a service that needs a different length are collected for your team to schedule. ## Do clients get appointment reminders? Yes. Appointments the assistant books can get a text or email reminder 72 hours and 24 hours before, and clients can reply or call to move a booking the assistant made. ## Which businesses does it fit? Salons and spas, med spas, barbershops, massage therapists, tattoo studios, gyms, yoga and pilates studios, martial arts schools, and similar appointment-based businesses. Each page below covers that business’s calls, intake questions, and handoff rules. ## Does it work with Square Appointments? With Square connected, the assistant can check booking availability and look up, update, or cancel Square bookings, and look up orders and payment links. New bookings it makes go into a connected calendar: InsertChat’s built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com. ## Can it take a deposit? With Stripe connected, the assistant can create a payment link, for example for a deposit your policy requires. Choose whether that action runs on its own or waits for a team member’s approval. ## How much does an AI receptionist for a salon or spa cost? Paid plans start at $98 per month with one phone number, monthly credits, and 3 team seats. Calls round up to whole minutes, and SMS can carry its own charges. New customers can try Pro free for 7 days. ## What can an AI receptionist answer for a salon or wellness business? Add your service menu, opening hours, appointment lengths, preparation instructions, and cancellation policy. The assistant can answer routine questions from those sources and collect booking preferences while your team is with customers. ## Will InsertChat replace my salon booking system? InsertChat can help with appointments through connected calendar actions. Check that the available connections fit your current booking process. Your team should handle requests that your setup cannot schedule, along with personal suitability and treatment questions. ## Can clients book by text? Yes. Clients can text your InsertChat number, get answers from your service menu, and book or move an appointment the assistant made. Reminders go out by text or email 72 and 24 hours before the visit. ## Related features - [Scheduling](https://insertchat.com/product/scheduling) - [AI receptionist](https://insertchat.com/product/phone) - [AI text messaging](https://insertchat.com/product/sms) ## Beauty & wellness by business type - [Med spas](https://insertchat.com/industries/med-spa): Turn injectable, laser, and facial questions into booked consultations. - [Salons & spas](https://insertchat.com/industries/salon): Book cuts, color, nails, and massages for the right length while every chair is busy. - [Gyms & fitness](https://insertchat.com/industries/gym): Answer membership, class schedule, and trial pass calls while your staff coach. - [Barbershops](https://insertchat.com/industries/barbershop): Book cuts and fades with the right barber, answer walk-in and price questions, and send reminders. - [Massage therapy](https://insertchat.com/industries/massage): Book the right massage length, answer gift card and package questions, and route health questions to your therapists. - [Tattoo studios](https://insertchat.com/industries/tattoo): Collect custom tattoo requests, book consultations and touch-ups, and send healing problems to your artists. - [Yoga & Pilates studios](https://insertchat.com/industries/yoga-studio): Answer schedule and intro offer questions, book private sessions, and route freezes and injuries to your team. - [Martial arts schools](https://insertchat.com/industries/martial-arts): Book trial classes for kids and adults, explain programs and belt costs, and flag injuries and cancellations.