# AI Receptionist for Beauty & Wellness Businesses

Source: https://insertchat.com/industries/beauty-wellness

> Explain your services, share preparation guidance, and help with consultation requests while your team focuses on the customer in front of them.

## Turn a service question into a consultation request

Example workflow: Website inquiry. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result.

A new customer wants to understand the service before booking.

> I’m visiting for the first time. How long is a consultation, and can I book one next week?

## Explain what to expect

Answer from your service menu, appointment lengths, preparation instructions, and cancellation policy.

## Help with the booking

Collect the customer’s details and preferred time, then use the calendar actions you have enabled.

## Remember the request

Keep appointment questions and preferences with the contact so your team can prepare for the visit.

## Your team sets the boundaries

Pass questions about personal suitability or treatment advice to a qualified member of your team.

## What can an AI receptionist answer for a salon or wellness business?

Add your service menu, opening hours, appointment lengths, preparation instructions, and cancellation policy. The assistant can answer routine questions from those sources and collect booking preferences while your team is with customers.

## Will InsertChat replace my salon booking system?

InsertChat can help with appointments through connected calendar actions. Check that the available connections fit your current booking process. Your team should handle requests that your setup cannot schedule, along with personal suitability and treatment questions.

## Related features

- [Scheduling](https://insertchat.com/product/scheduling)
- [AI receptionist](https://insertchat.com/product/phone)
- [Knowledge & answers](https://insertchat.com/product/knowledge)