# AI Receptionist for Appliance Repair Companies Source: https://insertchat.com/industries/appliance-repair > Book fridge, washer, dryer, and oven repairs with the brand and model already noted. An AI receptionist for appliance repair companies answers calls and chats about broken fridges, washers, dryers, and ovens, using your brands, service area, and fees. InsertChat’s assistant collects the brand, model number, age, and symptoms, explains your diagnostic fee and warranty process, books repair visits on your calendar, and flags gas smells and flooding for your team. ## Take a washer repair from chat to calendar Example workflow: Website chat. Illustrative scenario. Answers depend on your sources; actions depend on your connected tools and permissions. This is not a customer testimonial or measured result. A homeowner starts a chat on your website at lunchtime while both of your techs are out on repairs. > My front-load washer won’t drain and there’s water sitting in the drum. It’s about eight years old. Can someone come this week? ## Get the model number Ask for the brand and the model number from the label on the machine, and check that you service that brand. ## Book the repair Explain your diagnostic fee and how it applies to the repair, then offer open times this week from your calendar. ## Give your tech a head start The summary lists the brand, model, age, and symptoms, so your tech can check likely parts before the visit. ## Your team sets the boundaries Gas smells, smoke, flooding washers, and failed commercial fridges are flagged for your team, and anyone reporting gas hears your instructions to leave and call the gas utility. ## What it handles for appliance repair companies Handled by your assistant: - Fridges not cooling, washers leaking, and dryers that won’t heat - Oven, range, and cooktop repair requests - Which brands you service and which you don’t - Diagnostic fee and service area questions - Warranty repair requests, with the provider and claim number taken down Sent straight to your team: - A gas smell from a range, oven, or dryer - Burning smells or smoke from an appliance - A washer flooding the floor - A failed commercial fridge with food at risk - Complaints about a repair that didn’t hold ## What it asks and what it needs to know Details it collects: - Name, phone number, and where the appliance is - Appliance type, brand, and model number - Approximate age of the appliance - Symptoms, error codes, and when it started - Gas or electric, for ranges and dryers - Warranty provider and claim number, if any - Days and times someone can be home What to add to its knowledge: - Appliance types and brands you service - Towns you cover and any trip charge - Diagnostic fee and whether it goes toward the repair - Warranty work you accept and the details you need - Parts and labor guarantee terms - Gas smell and flooding instructions for callers ## Can an AI receptionist book appliance repair visits? Yes. It confirms you service the brand, asks for the model number and the appliance’s age, and notes the symptoms, like a fridge that runs but won’t cool or a dryer that tumbles without heat. Then it offers open times from your calendar and books the visit. Your tech reads the summary and can check parts before driving out. ## Will it diagnose the problem or price the repair? No. It collects symptoms and error codes for your tech and leaves the diagnosis to them. It can explain your diagnostic fee, whether that fee goes toward the repair, and any flat rates you publish. Repair prices that depend on the part stay with your tech, and InsertChat doesn’t write quotes or invoices. Whether a repair is worth it stays your tech’s call too. ## How much does an AI receptionist for appliance repair companies cost? Expect to pay $98 a month on Pro, which includes three team seats, three AI assistants, one phone number, and monthly credits. Every call uses credits, counted in whole minutes with a one-minute minimum. Growth, Scale, and Enterprise add more assistants, seats, and credits as you add locations, and analytics reports start on Scale. Connected services such as SMS can add separate charges. ## Can it take calls about warranty repairs? Yes. Add the warranty work you accept and the details you need, and the assistant collects them, such as the warranty provider, the claim or authorization number, and the purchase date. Questions about what a warranty covers are passed to your team to answer. ## Can it tell customers whether a part is in stock? Not on its own, because InsertChat isn’t connected to your parts inventory. If a customer asks, the assistant notes the part and model number and marks the conversation for your team. Add general timelines you’re comfortable sharing, such as how long special-order parts usually take, and it can explain those. ## Can I keep the phone number customers already use? You can, if your business is in the US or Canada. Customers keep dialing the number on your vans and fridge magnets, and you forward those calls to InsertChat. Businesses in other countries can start with a fresh InsertChat number, local or toll-free, depending on what the app offers there. Run a test call before customers start calling in. ## Will customers get a reminder before the repair visit? Yes, for visits the assistant books. Customers can get a text or email reminder 72 and 24 hours before the appointment, so someone is home to let your tech in. Set a minimum notice of up to 48 hours to keep same-day bookings off your calendar. ## Related features - [Website chat](https://insertchat.com/product/website) - [Scheduling](https://insertchat.com/product/scheduling) - [AI receptionist](https://insertchat.com/product/phone) ## Broader industry - [Home services](https://insertchat.com/industries/home-services): Capture service requests while your team is on the job.