# InsertChat AI front desk Source: https://insertchat.com/ > Your AI front desk for calls, website chat, email, SMS, and WhatsApp. Answer customers, manage appointments, and keep your team in control from one inbox. ## What your AI front desk handles - **24/7**: Call answering: always, only after hours, or only when your team misses the call - **5**: Channels in one inbox: calls, website chat, SMS, email, and WhatsApp - **10**: Natural voices for your AI receptionist - **58**: Business languages, and replies in the language each customer uses - **5**: Calendars it books into, from the built-in one to Google, Outlook, Calendly, and Cal.com - **72 + 24 h**: Appointment reminders by text or email before each booking - **5–60 s**: Ring time for your team before the AI receptionist picks up - **$98**: A month for Pro, with one phone number and 5,000 credits ## Teach it your business Add your website, documents, and FAQs. Your front desk answers from your own services, prices, hours, and policies. ## Make it sound like you Pick a voice and tone, set your booking rules, and choose the moments when your team should step in. ## Connect your channels Forward your phone, add chat to your website, and connect email, SMS, or WhatsApp. Test it, then go live. ## What is InsertChat? InsertChat is an AI front desk for small businesses: an AI receptionist that answers your calls, and the same assistant on website chat, SMS, email, and WhatsApp. It answers from your business knowledge, books appointments, captures leads, and hands conversations to your team in one shared inbox. ## Is InsertChat an AI receptionist or a website chatbot? Both. One assistant answers phone calls as an AI receptionist and replies to website chat, email, SMS, and WhatsApp as a chatbot, using the same knowledge and handoff rules. Every conversation lands in the same shared inbox and contact record. ## Does InsertChat answer phone calls 24/7? Yes. Set the AI receptionist to answer every call, only outside your opening hours, or only when your team doesn’t pick up within 5 to 60 seconds. Nights, weekends, and holidays are covered by the same plan, and every call lands in the inbox with a transcript and summary. ## Can InsertChat book appointments? Yes. Use the built-in calendar or connect Google Calendar, Outlook, Calendly, or Cal.com, set your booking rules, and the assistant books, moves, and cancels appointments on calls, chats, and texts. Customers can get reminders 72 and 24 hours before. ## What can I teach my assistant? You can add website pages, documents, FAQs, audio and video files, product information, and other supported sources. Test the answers in the app and refresh the sources when your business changes. ## Can my team take over a conversation? Yes. Your team can manage conversations in the shared inbox, leave internal notes, and take over when a customer needs a person. You can also configure the topics and situations that should trigger a handoff. ## Will InsertChat act without asking me? You choose the tools and permissions available to your assistant. Supported actions can run automatically or wait for review, depending on your configuration. You can review action outcomes in the app. ## Do I need a new website or phone number? The chat widget installs on your existing website. In the US and Canada, keep your business number and forward calls to InsertChat. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered. Place a test call before routing customer calls. ## Is it cheaper than a receptionist or an answering service? For answering calls, almost always. Pro is $98 a month for calls, website chat, texts, and email. The pricing page compares that with a full-time receptionist’s median wage and the published prices of human answering services, with sources and the math for a 3-minute call. ## Can I use my own branding? Yes. Customize the assistant’s identity, logo, colors, and tone. Paid plans include branding controls; custom-domain and workspace options depend on the plan. ## Is there a free trial? Yes. New customers can try Pro free for 7 days with 500 credits to test calls, chat, and booking. A card is required at checkout, and Pro starts when the trial ends unless you cancel. ## How does pricing work? Paid plans start at $98 per month for Pro. Growth is $198, Scale is $498, and Enterprise starts at $998 per month. Plans include credits and usage limits; model, phone, and connected-service usage can consume credits or carry additional costs. ## Product features - [Shared inbox](https://insertchat.com/product/inbox) - [AI receptionist](https://insertchat.com/product/phone) - [After-hours answering](https://insertchat.com/product/after-hours) - [Virtual receptionist](https://insertchat.com/product/virtual-receptionist) - [AI voice agent](https://insertchat.com/product/voice-agent) - [AI customer service agent](https://insertchat.com/product/ai-customer-service) - [Website chat](https://insertchat.com/product/website) - [AI email responder](https://insertchat.com/product/email) - [AI text messaging](https://insertchat.com/product/sms) - [Bilingual answering](https://insertchat.com/product/bilingual) - [Scheduling](https://insertchat.com/product/scheduling) - [Lead capture](https://insertchat.com/product/lead-capture) - [Contacts](https://insertchat.com/product/crm) - [Knowledge & answers](https://insertchat.com/product/knowledge) - [Actions & approvals](https://insertchat.com/product/automations) - [Reports](https://insertchat.com/product/reports) - [White label](https://insertchat.com/product/white-label)