# InsertChat AI front desk

Source: https://insertchat.com/

> Your AI front desk for calls, website chat, email, SMS, and WhatsApp. Answer customers, manage appointments, and keep your team in control from one inbox.

## Introduce your business

Add your website, service details, and FAQs. Give your front desk the information it needs to answer well.

## Make it sound like you

Choose your tone, test a conversation, and set the moments when your team should step in.

## Connect your channels

Bring in your website, phone, and messaging tools. Start with the channels your customers use.

## What is InsertChat?

InsertChat is an AI front desk for customer conversations. It combines website chat, phone, email, SMS, and WhatsApp with contacts, knowledge, scheduling, and actions in a shared workspace.

## What can I teach my assistant?

You can add website pages, documents, FAQs, YouTube content, product information, and other supported sources. Test the answers in the app and refresh the sources when your business changes.

## Can my team take over a conversation?

Yes. Your team can manage conversations in the shared inbox, leave internal notes, and take over when a customer needs a person. You can also configure the topics and situations that should trigger a handoff.

## Will InsertChat act without asking me?

You choose the tools and permissions available to your assistant. Supported actions can run automatically or wait for review, depending on your configuration. You can review action outcomes in the app.

## Do I need a new website or phone number?

The chat widget works on your existing website. Phone setup supports business numbers and call-forwarding options; availability depends on your region and configuration. You can test your setup before enabling it.

## Can I use my own branding?

Yes. Customize the assistant’s identity, logo, colors, and tone. Paid plans include branding controls; custom-domain and workspace options depend on the plan.

## How does pricing work?

Paid plans start at $98 per month for Pro. Growth is $198, Scale is $498, and Enterprise starts at $998 per month. Plans include credits and usage limits; model, phone, and connected-service usage can consume credits or carry additional costs.

## Product features

- [Shared inbox](https://insertchat.com/product/inbox)
- [AI receptionist](https://insertchat.com/product/phone)
- [Website chat](https://insertchat.com/product/website)
- [Email & messaging](https://insertchat.com/product/email)
- [Scheduling](https://insertchat.com/product/scheduling)
- [Contacts](https://insertchat.com/product/crm)
- [Knowledge & answers](https://insertchat.com/product/knowledge)
- [Actions & approvals](https://insertchat.com/product/automations)
- [Reports](https://insertchat.com/product/reports)