# Voiceflow vs Botpress: Pricing and Fit

Source: https://insertchat.com/compare/voiceflow-vs-botpress

> Two agent-building platforms: Voiceflow’s usage credits with business pricing on request, and Botpress’s conversation plans.

Voiceflow suits teams and agencies that design detailed voice and chat flows and are ready to talk to sales. Botpress suits developers who want a free tier and conversation-based plans for chat agents. InsertChat is the stronger third option for businesses that want a finished AI front desk, from $98 per month.

Voiceflow details checked on October 13, 2026 from [Voiceflow’s public pricing page](https://www.voiceflow.com/pricing); Botpress details checked on October 13, 2026 from [Botpress’s public pricing page](https://botpress.com/pricing). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Voiceflow vs Botpress vs InsertChat at a glance

| Compared | Voiceflow | Botpress | InsertChat |
| --- | --- | --- | --- |
| Pricing model | Agencies: usage-based billing with a free trial; businesses book a demo or request pricing ([source](https://www.voiceflow.com/pricing)) | Free; Plus $150 and Team $750 a month billed annually; Enterprise custom ([source](https://botpress.com/pricing)) | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) |
| What is metered | Self-serve credits: $0.05 per phone minute and $0.005 per chat message, plus LLM, speech-to-text, and text-to-speech usage ([source](https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table)) | Conversations (100, 250, or 1,500 a month), with packs of 100 for $65 on Plus or $50 on Team; each conversation includes $0.10 of AI usage ([source](https://botpress.com/pricing)) | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) |
| Channels | Voice and chat agents ([source](https://www.voiceflow.com/pricing)) | Webchat and WhatsApp; Slack deployment; voice on Enterprise ([source](https://botpress.com/pricing)) | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) |
| Human handoff | A Call forward step sends calls to a live representative, another number, or a SIP address ([source](https://www.voiceflow.com/docs/documentation/build/steps/call-forward)) | Teams, routing, and assignment rules on Team; human-assisted conversations count the same as AI-only ones ([source](https://botpress.com/pricing)) | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) |
| Knowledge sources | Not verified | Knowledge bases with vector storage: 100 MB on Free, 1 GB on Plus, and 5 GB on Team ([source](https://botpress.com/pricing)) | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) |
| Entry price | Plan prices are not listed on the pricing page; agencies can start a free trial without a card ([source](https://www.voiceflow.com/pricing)) | Free for 100 conversations a month; Plus $150 a month billed annually ([source](https://botpress.com/pricing)) | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) |
| Notable limits | One Voiceflow phone number per workspace; extra numbers, editor seats, and concurrent calls are paid add-ons ([source](https://www.voiceflow.com/docs/documentation/account-management/billing)) | Conversation packs are added automatically at 95% of quota and auto-recharge cannot be turned off; voice is listed on Enterprise ([source](https://botpress.com/pricing)) | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## How Voiceflow and Botpress compare

### Published prices

Botpress lists Free with 100 conversations a month, Plus at $150 a month billed annually for 250, and Team at $750 for 1,500. Voiceflow’s pricing page lists no plan prices for businesses; agencies get usage-based billing and a free trial. Its credits table lists $0.05 per phone minute and $0.005 per chat message, plus model and speech usage.

### 500 chat conversations a month

On Botpress Plus, 500 conversations means 250 included plus three packs of 100 at $65, which Botpress adds automatically: $345 a month billed annually. On Voiceflow, 500 conversations of ten messages each is 5,000 chat messages, or $25 in message credits before model usage and the plan price you’re quoted. InsertChat Pro is $98 per month with 5,000 monthly AI credits for chat and calls.

[Estimate your InsertChat usage](https://insertchat.com/pricing#usage-estimate)

### Voice

Voiceflow builds voice agents, with one phone number per workspace and a Call forward step to people. Botpress lists voice on Enterprise, counting 3 minutes as one conversation. InsertChat answers calls on every paid plan, with one number included.

[AI receptionist for calls](https://insertchat.com/product/phone)

### Handoff to people

Botpress adds teams, routing, and assignment rules on Team, and counts human-assisted conversations the same as AI-only ones. Voiceflow forwards calls to a live representative, another number, or a SIP address. InsertChat routes conversations to your team in a shared inbox on every plan.

[How the shared inbox works](https://insertchat.com/product/inbox)

### Who builds it

Both platforms expect someone to design the agent. InsertChat answers from your website, documents, and FAQs, so setup means adding knowledge and testing questions.

[What InsertChat learns from](https://insertchat.com/product/knowledge)

## Voiceflow, Botpress, or InsertChat?

### Choose Voiceflow if

- Your team designs every step of the conversation and wants that control.
- You’re an agency that wants multi-client workspaces with white-labeling.
- You want to choose among major model providers or bring your own model.

### Choose Botpress if

- You want to experiment free: 100 conversations a month and three AI agents.
- You want Intercom, Zendesk, HubSpot, or Salesforce integrations.
- Your developers want custom logic, tables, and integrations.

### Choose InsertChat if

- You want answers from your website and documents instead of flows you design.
- You want phone answering on your entry plan, not only on Enterprise.
- You want booking into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com and a shared inbox for 3 teammates.
- You run an agency and want white-label branding, with custom domains from Growth.

## Compare each one with InsertChat

- [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request.
- [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation.
- [InsertChat pricing](https://insertchat.com/pricing): Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.

## How much do Voiceflow and Botpress cost?

Botpress lists Free, then Plus at $150 and Team at $750 a month billed annually, with packs of 100 extra conversations for $65 or $50. Voiceflow’s pricing page lists no business plan prices; its credits table lists $0.05 per phone minute and $0.005 per chat message. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.

## How does Botpress count a conversation?

Botpress counts an exchange with at least two end-user messages in the billing month, counts a conversation spanning two months in both, and treats 3 voice minutes as one conversation. AI-only and human-assisted conversations count the same.

## Can agencies use InsertChat instead?

Yes. Every plan shows your logo and assistant styling, and Growth and above add custom domains and branded email for white-label client assistants. Pro includes 3 assistants, and higher plans include more.

## Other head-to-head comparisons

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- [Posh vs Ruby](https://insertchat.com/compare/posh-vs-ruby): Two human receptionist services billed by the minute: Posh from $65 a month, Ruby from $250 for 50 minutes.
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- [Quo Sona vs Dialpad](https://insertchat.com/compare/quo-sona-vs-dialpad): Quo’s Sona, billed per call with 10 a month included, against Dialpad’s credit-based AI receptionist.
- [Vapi vs Retell AI](https://insertchat.com/compare/vapi-vs-retell-ai): Two developer voice platforms billed per minute: Vapi’s $0.05 hosting plus providers, Retell’s $0.07–$0.31 range.
- [Bland AI vs Vapi](https://insertchat.com/compare/bland-ai-vs-vapi): Bland’s all-in per-minute talk time against Vapi’s $0.05 hosting fee plus providers at cost.
- [Retell AI vs Bland AI](https://insertchat.com/compare/retell-ai-vs-bland-ai): Retell’s per-second voice agents with chat and SMS, against Bland’s all-in talk time with Enterprise scheduling.
- [Chatbase vs CustomGPT.ai](https://insertchat.com/compare/chatbase-vs-customgpt): Chatbase’s message-credit plans from free, against CustomGPT.ai’s query-capped agents from $99.
- [Tidio vs Intercom](https://insertchat.com/compare/tidio-vs-intercom-fin): Tidio’s conversation-based plans with Lyro AI, against Intercom’s per-seat plans plus $0.99 per Fin outcome.
- [Intercom vs Zendesk](https://insertchat.com/compare/intercom-fin-vs-zendesk): Intercom’s seats plus $0.99 per Fin outcome, against Zendesk’s per-agent suites with included automated resolutions.
- [Crisp vs Tidio](https://insertchat.com/compare/crisp-vs-tidio): Crisp’s per-workspace plans with AI credits, against Tidio’s plans metered by human and Lyro AI conversations.
- [LiveChat vs Tidio](https://insertchat.com/compare/livechat-vs-tidio): LiveChat’s per-user Text plans with counted AI resolutions, against Tidio’s plans with a free tier and Lyro AI.
- [Zendesk vs Freshchat](https://insertchat.com/compare/zendesk-vs-freshchat): Zendesk’s per-agent suites with paid automated resolutions, against Freshchat’s per-agent plans with Freddy AI session packs.
- [Gorgias vs Zendesk](https://insertchat.com/compare/gorgias-vs-zendesk): Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.