# LiveChat vs Tidio: Pricing and AI Limits

Source: https://insertchat.com/compare/livechat-vs-tidio

> LiveChat’s per-user Text plans with counted AI resolutions, against Tidio’s plans with a free tier and Lyro AI.

LiveChat suits sales-minded teams that want proactive chat, visitor tracking, and Shopify selling. Tidio suits small businesses that want a free plan and a low-cost start with AI. InsertChat is the stronger third option when phone calls need answering too, covering calls, website chat, email, SMS, and WhatsApp from $98 per month.

LiveChat details checked on October 13, 2026 from [LiveChat’s public pricing page](https://www.livechat.com/pricing/); Tidio details checked on October 13, 2026 from [Tidio’s public pricing page](https://www.tidio.com/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## LiveChat vs Tidio vs InsertChat at a glance

| Compared | LiveChat | Tidio | InsertChat |
| --- | --- | --- | --- |
| Pricing model | Text plans per user: Essential $19 and Growth $79 a month billed annually ($25 and $99 monthly); Enterprise custom ([source](https://www.livechat.com/pricing/)) | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom ([source](https://www.tidio.com/pricing/)) | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) |
| What is metered | Users, plus AI resolutions: 10 a month on Essential and 200 on Growth; 50 more cost $49.50 ([source](https://www.livechat.com/pricing/)) | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations ([source](https://www.tidio.com/pricing/)) | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) |
| Channels | Website chat, WhatsApp, Messenger, SMS, and email in one inbox on every plan ([source](https://www.livechat.com/pricing/)) | Live chat, email, Messenger, Instagram, and WhatsApp ([source](https://www.tidio.com/pricing/)) | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) |
| Human handoff | Human takeover from the AI Agent; chat supervision and takeover on Growth ([source](https://www.livechat.com/pricing/)) | Lyro AI Agent hands conversations to your team ([source](https://www.tidio.com/pricing/)) | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) |
| Knowledge sources | Help articles, internal docs, URLs, and PDFs, up to 50 MB per file ([source](https://www.chatbot.com/pricing/)) | FAQ upload, FAQ and website scrapers, and Zendesk article import ([source](https://www.tidio.com/pricing/)) | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) |
| Entry price | $19 per user a month billed annually (Essential), with 1 AI Agent and 10 AI resolutions ([source](https://www.livechat.com/pricing/)) | Free plan; Starter $24.17 ([source](https://www.tidio.com/pricing/)) | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) |
| Notable limits | Essential keeps 60 days of chat history; existing LiveChat plans must move to Text for these features ([source](https://www.livechat.com/pricing/)) | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 ([source](https://www.tidio.com/pricing/)) | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## How LiveChat and Tidio compare

### Three agents, 150 AI resolutions

LiveChat’s Text plans price each user. On Essential, three users at $19 billed annually cost $57 with 10 AI resolutions, so 140 more means three packs of 50 at $49.50, or $205.50 a month. On Growth, three users at $79 cost $237 with 200 resolutions included. Tidio’s Starter is $24.17 with 50 lifetime Lyro conversations. InsertChat Pro is $98 per month with 3 seats.

[Estimate your InsertChat usage](https://insertchat.com/pricing#usage-estimate)

### Channels

LiveChat lists website chat, WhatsApp, Messenger, SMS, and email on every plan. Tidio lists Instagram where LiveChat lists SMS, alongside chat, email, Messenger, and WhatsApp. Neither pricing page lists a phone channel; InsertChat’s AI receptionist answers your number in the same inbox as chat.

[AI receptionist for calls](https://insertchat.com/product/phone)

### History and plan changes

LiveChat’s Essential plan keeps 60 days of chat history, and existing LiveChat plans must move to Text for these features. ChatBot.com’s pricing page now lists the same plans.

### Selling on Shopify

LiveChat lists chat-based selling through Shopify and proactive chat campaigns. InsertChat installs on a Shopify storefront and answers from product information and store policies; it does not access live orders.

[InsertChat on Shopify](https://insertchat.com/integration/shopify)

## LiveChat, Tidio, or InsertChat?

### Choose LiveChat if

- You want proactive chat campaigns and live visitor tracking.
- You sell through Shopify and want chat-based selling.
- You want 200 AI resolutions included on Growth.

### Choose Tidio if

- You want to start free and move up to Growth, from $49.17, when you need more.
- You want Instagram in your inbox; LiveChat’s pricing page lists Messenger but not Instagram.
- You prefer paying by conversations rather than by user.

### Choose InsertChat if

- You want an AI receptionist on your business number, in the same inbox as chat.
- You want a team price instead of paying per user: Pro is $98 per month with 3 seats.
- You want AI usage drawn from one monthly allowance rather than counted resolutions.

## Compare each one with InsertChat

- [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans.
- [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
- [InsertChat pricing](https://insertchat.com/pricing): Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.

## Is LiveChat more expensive than Tidio?

LiveChat prices each user: $19 or $79 a month billed annually, with 10 or 200 AI resolutions. Tidio lists a free plan, Starter at $24.17, Growth from $49.17, and Plus from $300 plus usage, with 50 lifetime Lyro conversations on Free and Starter. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.

## What is LiveChat Text?

LiveChat’s pricing page now sells Text plans, Essential and Growth, with an AI Agent, and existing LiveChat plans must move to Text for these features. ChatBot.com lists the same plans.

## Can InsertChat replace LiveChat or Tidio on my website?

Yes. Add your website pages and documents as knowledge, test the answers, then replace the chat snippet with the InsertChat install code or WordPress plugin. Calls, email, SMS, and WhatsApp then reach the same inbox.

## Other head-to-head comparisons

- [Smith.ai vs Ruby](https://insertchat.com/compare/smith-ai-vs-ruby): Smith.ai’s per-call AI receptionist with human backup, against Ruby’s human receptionists billed by the minute.
- [Posh vs Ruby](https://insertchat.com/compare/posh-vs-ruby): Two human receptionist services billed by the minute: Posh from $65 a month, Ruby from $250 for 50 minutes.
- [Abby Connect vs Ruby](https://insertchat.com/compare/abby-connect-vs-ruby): Receptionists plus an AI option priced in Abby Minutes, against Ruby’s human receptionists and chat agents.
- [Ruby vs PATLive](https://insertchat.com/compare/ruby-vs-patlive): Two human answering services billed by the minute: Ruby from $250 for 50, PATLive from $49 pay-as-you-go.
- [Goodcall vs Rosie](https://insertchat.com/compare/goodcall-vs-rosie): Goodcall prices per unique caller with unmetered minutes; Rosie sells minute bundles from $49 for 250.
- [Rosie vs Smith.ai](https://insertchat.com/compare/rosie-vs-smith-ai): Rosie’s minute bundles from $49 against Smith.ai’s per-call AI receptionist with a free plan and human backup.
- [Dialpad vs RingCentral](https://insertchat.com/compare/dialpad-vs-ringcentral): AI receptionists inside two phone platforms: Dialpad’s credit-based AI Agents and RingCentral’s per-minute add-on.
- [Nextiva vs RingCentral](https://insertchat.com/compare/nextiva-vs-ringcentral): Nextiva’s XBert at $99 for 100 resolutions against RingCentral’s AI Receptionist at $39–$49 with 100 minutes.
- [Quo Sona vs Dialpad](https://insertchat.com/compare/quo-sona-vs-dialpad): Quo’s Sona, billed per call with 10 a month included, against Dialpad’s credit-based AI receptionist.
- [Vapi vs Retell AI](https://insertchat.com/compare/vapi-vs-retell-ai): Two developer voice platforms billed per minute: Vapi’s $0.05 hosting plus providers, Retell’s $0.07–$0.31 range.
- [Bland AI vs Vapi](https://insertchat.com/compare/bland-ai-vs-vapi): Bland’s all-in per-minute talk time against Vapi’s $0.05 hosting fee plus providers at cost.
- [Retell AI vs Bland AI](https://insertchat.com/compare/retell-ai-vs-bland-ai): Retell’s per-second voice agents with chat and SMS, against Bland’s all-in talk time with Enterprise scheduling.
- [Voiceflow vs Botpress](https://insertchat.com/compare/voiceflow-vs-botpress): Two agent-building platforms: Voiceflow’s usage credits with business pricing on request, and Botpress’s conversation plans.
- [Chatbase vs CustomGPT.ai](https://insertchat.com/compare/chatbase-vs-customgpt): Chatbase’s message-credit plans from free, against CustomGPT.ai’s query-capped agents from $99.
- [Tidio vs Intercom](https://insertchat.com/compare/tidio-vs-intercom-fin): Tidio’s conversation-based plans with Lyro AI, against Intercom’s per-seat plans plus $0.99 per Fin outcome.
- [Intercom vs Zendesk](https://insertchat.com/compare/intercom-fin-vs-zendesk): Intercom’s seats plus $0.99 per Fin outcome, against Zendesk’s per-agent suites with included automated resolutions.
- [Crisp vs Tidio](https://insertchat.com/compare/crisp-vs-tidio): Crisp’s per-workspace plans with AI credits, against Tidio’s plans metered by human and Lyro AI conversations.
- [Zendesk vs Freshchat](https://insertchat.com/compare/zendesk-vs-freshchat): Zendesk’s per-agent suites with paid automated resolutions, against Freshchat’s per-agent plans with Freddy AI session packs.
- [Gorgias vs Zendesk](https://insertchat.com/compare/gorgias-vs-zendesk): Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.