# Gorgias vs Zendesk: Pricing for Support Teams

Source: https://insertchat.com/compare/gorgias-vs-zendesk

> Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.

Gorgias suits online stores on Shopify, WooCommerce, BigCommerce, or Magento that want support priced by tickets. Zendesk suits support teams that price by agent and need telephony, IVR, and several help centers. InsertChat is the stronger third option for service businesses that need calls answered and appointments booked, from $98 per month.

Gorgias details checked on October 13, 2026 from [Gorgias’s public pricing page](https://www.gorgias.com/pricing); Zendesk details checked on October 13, 2026 from [Zendesk’s public pricing page](https://www.zendesk.com/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Gorgias vs Zendesk vs InsertChat at a glance

| Compared | Gorgias | Zendesk | InsertChat |
| --- | --- | --- | --- |
| Pricing model | Helpdesk by monthly tickets: Starter $10 (monthly only), Basic $60, Pro $360, and Advanced $900 a month, or $50, $300, and $750 billed annually; Enterprise custom ([source](https://www.gorgias.com/pricing)) | Per agent: Support Team $19, Suite Team $55, and Suite Professional $115 a month billed annually ($25, $69, and $149 monthly); Suite Enterprise through sales ([source](https://www.zendesk.com/pricing/)) | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) |
| What is metered | Tickets (50 to 5,000 a month) and AI Agent automated interactions: $1.00 on Starter, $0.90 on Basic and Pro, $0.85 on Advanced ([source](https://www.gorgias.com/pricing)) | Agents, plus AI automated resolutions: 5 per agent a month included on Support Team and Suite Team and 10 on Suite Professional, then $1.50 committed or $2.00 pay-as-you-go ([source](https://www.zendesk.com/pricing/)) | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) |
| Channels | Email, chat, social, and help center; voice and SMS as add-ons priced by volume ([source](https://www.gorgias.com/pricing)) | Email on every plan; messaging, live chat, and telephony from Suite Team; social channels and WhatsApp with additional fees; text messages as an add-on ([source](https://www.zendesk.com/pricing/)) | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) |
| Human handoff | Helpdesk with 3 user seats on Starter and 500 on other plans ([source](https://www.gorgias.com/pricing)) | Ticket routing on every plan; omnichannel routing from Suite Team ([source](https://www.zendesk.com/pricing/)) | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) |
| Knowledge sources | Not verified | AI Knowledge Base from Suite Team; 1 help center on Suite Team and up to 5 on Suite Professional ([source](https://www.zendesk.com/pricing/)) | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) |
| Entry price | $10 a month for 50 tickets (Starter); with AI Agent, $40 a month including 30 automated interactions ([source](https://www.gorgias.com/pricing)) | $19 per agent a month billed annually (Support Team); Suite Team, with messaging and telephony, $55 ([source](https://www.zendesk.com/pricing/)) | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) |
| Notable limits | Ticket overage is $0.40 each on Starter and $36 to $40 per 100 on other plans; voice and SMS cost extra ([source](https://www.gorgias.com/pricing)) | Phone numbers, call minutes, text messages, and WhatsApp carry extra fees; Copilot is $50 per agent a month on Professional and above ([source](https://www.zendesk.com/pricing/)) | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## How Gorgias and Zendesk compare

### 300 tickets, 100 handled by AI

Gorgias Basic is $60 a month, or $50 billed annually, for 300 tickets, and its AI Agent adds $0.90 per automated interaction: 100 of them add $90, for $140 to $150. On Zendesk Suite Team, three agents at $55 billed annually is $165 with 15 automated resolutions; 85 more at $1.50 committed add $127.50, for $292.50. InsertChat Pro is $98 per month with 5,000 monthly AI credits.

[Estimate your InsertChat usage](https://insertchat.com/pricing#usage-estimate)

### Seats

Gorgias includes 500 user seats from Basic, so adding teammates costs nothing extra, while Zendesk prices every agent. InsertChat Pro includes 3 seats in its $98 per month price.

### Store actions or appointments

Gorgias lists AI actions such as cancellations and discounts for connected stores. InsertChat installs on a Shopify storefront and answers from product information and store policies, without live order access. Where InsertChat leads is service work: answering calls and booking appointments.

[Appointment booking in InsertChat](https://insertchat.com/product/scheduling)

### Voice

Gorgias sells voice and SMS as add-ons priced by volume. Zendesk starts telephony on Suite Team, bills numbers and minutes on top, and lists generative AI for voice on Suite Enterprise. InsertChat’s AI receptionist answers your number on every paid plan, with one number included.

[AI receptionist for calls](https://insertchat.com/product/phone)

## Gorgias, Zendesk, or InsertChat?

### Choose Gorgias if

- You run a Shopify, WooCommerce, BigCommerce, or Magento store.
- You want the AI to take store actions such as cancellations and discounts.
- You want many teammates: 500 user seats from Basic.

### Choose Zendesk if

- You support customers across products or services, not only a store.
- You need IVR, skills-based routing, or several help centers.
- You want automated resolutions included per agent each month.

### Choose InsertChat if

- You run a service business, such as a salon, clinic, or contractor, and need calls answered and appointments booked.
- You want AI phone answering in your plan rather than a voice add-on.
- You want one monthly allowance, 5,000 credits on Pro, instead of per-ticket and per-resolution fees.

## Compare each one with InsertChat

- [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.
- [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution.
- [InsertChat pricing](https://insertchat.com/pricing): Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.

## Is Gorgias cheaper than Zendesk?

For a small store, usually: Gorgias starts at $10 a month for 50 tickets and Basic is $60 for 300, with seats included, while Zendesk prices each agent from $19 billed annually, or $55 on Suite Team with messaging and telephony.

## What do Gorgias and Zendesk charge for AI?

Gorgias charges per AI Agent automated interaction: $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. Zendesk includes 5 automated resolutions per agent a month on Support Team and Suite Team and 10 on Suite Professional, then charges $1.50 committed or $2.00 pay-as-you-go. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.

## Is InsertChat built for online stores?

InsertChat installs on Shopify storefronts and answers from your product information and store policies, but it does not access live orders, refunds, or inventory. It fits stores whose questions are about products and policies, and service businesses that take calls and bookings.

## Other head-to-head comparisons

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- [Bland AI vs Vapi](https://insertchat.com/compare/bland-ai-vs-vapi): Bland’s all-in per-minute talk time against Vapi’s $0.05 hosting fee plus providers at cost.
- [Retell AI vs Bland AI](https://insertchat.com/compare/retell-ai-vs-bland-ai): Retell’s per-second voice agents with chat and SMS, against Bland’s all-in talk time with Enterprise scheduling.
- [Voiceflow vs Botpress](https://insertchat.com/compare/voiceflow-vs-botpress): Two agent-building platforms: Voiceflow’s usage credits with business pricing on request, and Botpress’s conversation plans.
- [Chatbase vs CustomGPT.ai](https://insertchat.com/compare/chatbase-vs-customgpt): Chatbase’s message-credit plans from free, against CustomGPT.ai’s query-capped agents from $99.
- [Tidio vs Intercom](https://insertchat.com/compare/tidio-vs-intercom-fin): Tidio’s conversation-based plans with Lyro AI, against Intercom’s per-seat plans plus $0.99 per Fin outcome.
- [Intercom vs Zendesk](https://insertchat.com/compare/intercom-fin-vs-zendesk): Intercom’s seats plus $0.99 per Fin outcome, against Zendesk’s per-agent suites with included automated resolutions.
- [Crisp vs Tidio](https://insertchat.com/compare/crisp-vs-tidio): Crisp’s per-workspace plans with AI credits, against Tidio’s plans metered by human and Lyro AI conversations.
- [LiveChat vs Tidio](https://insertchat.com/compare/livechat-vs-tidio): LiveChat’s per-user Text plans with counted AI resolutions, against Tidio’s plans with a free tier and Lyro AI.
- [Zendesk vs Freshchat](https://insertchat.com/compare/zendesk-vs-freshchat): Zendesk’s per-agent suites with paid automated resolutions, against Freshchat’s per-agent plans with Freddy AI session packs.