# Crisp vs Tidio: Pricing, Seats, and AI

Source: https://insertchat.com/compare/crisp-vs-tidio

> Crisp’s per-workspace plans with AI credits, against Tidio’s plans metered by human and Lyro AI conversations.

Crisp suits teams that want many seats on one workspace price and a long list of messaging channels. Tidio suits small businesses that want a cheap entry plan and AI replies tried in small doses. InsertChat is the stronger third option when calls need answering too, covering calls, website chat, email, SMS, and WhatsApp from $98 per month.

Crisp details checked on October 13, 2026 from [Crisp’s public pricing page](https://crisp.chat/en/pricing/); Tidio details checked on October 13, 2026 from [Tidio’s public pricing page](https://www.tidio.com/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Crisp vs Tidio vs InsertChat at a glance

| Compared | Crisp | Tidio | InsertChat |
| --- | --- | --- | --- |
| Pricing model | Per workspace: Free, Mini $45, Essentials $95, and Plus $295 a month; Enterprise custom ([source](https://crisp.chat/en/pricing/)) | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom ([source](https://www.tidio.com/pricing/)) | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) |
| What is metered | AI credits: $5, $25, or $75 included (about 90, 450, or 1,350 automated conversations); conversations are not capped ([source](https://crisp.chat/en/pricing/)) | Billable human conversations (50 on Free, 100 on Starter, up to 2,000 on Growth) and Lyro AI conversations ([source](https://www.tidio.com/pricing/)) | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) |
| Channels | Chat widget and email; WhatsApp Business, Instagram, SMS, Line, and Viber in the omnichannel inbox from Essentials; Messenger, Telegram, X, and phone also listed ([source](https://crisp.chat/en/pricing/)) | Live chat, email, Messenger, Instagram, and WhatsApp ([source](https://www.tidio.com/pricing/)) | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) |
| Human handoff | Shared inbox on every plan, including Free; routing rules and assignment from Essentials ([source](https://crisp.chat/en/pricing/)) | Lyro AI Agent hands conversations to your team ([source](https://www.tidio.com/pricing/)) | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) |
| Knowledge sources | Knowledge base (help center) from Essentials; AI knowledge training on your internal data ([source](https://crisp.chat/en/pricing/)) | FAQ upload, FAQ and website scrapers, and Zendesk article import ([source](https://www.tidio.com/pricing/)) | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) |
| Booking | Not verified | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) |
| Entry price | Free plan with 2 seats and no AI credits; Mini $45 a month with 4 seats ([source](https://crisp.chat/en/pricing/)) | Free plan; Starter $24.17 ([source](https://www.tidio.com/pricing/)) | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) |
| Notable limits | Extra seats are $10 a month each; removing the “We run on Crisp” watermark is a Plus feature ([source](https://crisp.chat/en/pricing/)) | Free and Starter include 50 one-off Lyro AI conversations; more need the Lyro add-on, from $32.50 a month for 50 ([source](https://www.tidio.com/pricing/)) | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## How Crisp and Tidio compare

### A four-person team

Crisp prices per workspace: Mini is $45 a month with 4 seats and about 90 automated conversations, and Essentials is $95 with 10 seats and about 450. Tidio’s Starter is $24.17, but Free and Starter include only 50 lifetime Lyro AI conversations; Growth starts at $49.17. InsertChat Pro is $98 per month with 3 seats and 5,000 monthly AI credits for chat and calls.

[Estimate your InsertChat usage](https://insertchat.com/pricing#usage-estimate)

### Channels

Crisp lists its chat widget and email, adds WhatsApp Business, Instagram, SMS, Line, and Viber from Essentials, and also lists Messenger, Telegram, X, and phone. Tidio’s list is shorter: chat, email, Messenger, Instagram, and WhatsApp. InsertChat adds AI phone answering to website chat, email, SMS, and WhatsApp.

[How the shared inbox works](https://insertchat.com/product/inbox)

### Phone

Crisp lists a phone channel for answering and placing calls from its inbox; its pricing page doesn’t say its AI agent answers calls. InsertChat’s AI receptionist answers your number and books appointments.

[AI receptionist for calls](https://insertchat.com/product/phone)

### Branding

Removing Crisp’s “We run on Crisp” watermark is a Plus feature, at $295 a month. InsertChat shows your logo and assistant styling on every plan.

[White-label options](https://insertchat.com/product/white-label)

## Crisp, Tidio, or InsertChat?

### Choose Crisp if

- You want a free plan with 2 seats and a shared inbox.
- You want many seats on one price: 10 on Essentials and 20 on Plus.
- Your customers write on Telegram, Line, or Viber.

### Choose Tidio if

- You want a lower paid entry: Starter is $24.17, against $45 for Crisp’s Mini.
- You only need a little AI for now: Free and Starter include 50 lifetime Lyro conversations.
- You want a plan priced by conversations rather than by workspace.

### Choose InsertChat if

- You want the AI to answer phone calls from the same knowledge as chat.
- You want 5,000 monthly AI credits shared by calls and written conversations.
- You want booking into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, with optional approval.

## Compare each one with InsertChat

- [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan.
- [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
- [InsertChat pricing](https://insertchat.com/pricing): Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.

## Is Crisp or Tidio cheaper?

Tidio’s entry is lower: a free plan and Starter at $24.17. Crisp’s paid plans run $45, $95, and $295 a month per workspace, with seats and AI credits included. Tidio meters human and Lyro AI conversations; Crisp meters AI credits and doesn’t cap conversations. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.

## Do Crisp and Tidio include AI?

Crisp includes $5, $25, or $75 of AI credits on its paid plans, about 90, 450, or 1,350 automated conversations; its free plan has none. Tidio’s Lyro AI is limited to 50 lifetime conversations on Free and Starter.

## Which one answers calls?

Crisp lists a phone channel for calls handled from its inbox, and Tidio’s pricing page does not list phone. InsertChat’s AI receptionist answers calls on every paid plan, with one number included.

## Other head-to-head comparisons

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- [Bland AI vs Vapi](https://insertchat.com/compare/bland-ai-vs-vapi): Bland’s all-in per-minute talk time against Vapi’s $0.05 hosting fee plus providers at cost.
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- [Tidio vs Intercom](https://insertchat.com/compare/tidio-vs-intercom-fin): Tidio’s conversation-based plans with Lyro AI, against Intercom’s per-seat plans plus $0.99 per Fin outcome.
- [Intercom vs Zendesk](https://insertchat.com/compare/intercom-fin-vs-zendesk): Intercom’s seats plus $0.99 per Fin outcome, against Zendesk’s per-agent suites with included automated resolutions.
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- [Zendesk vs Freshchat](https://insertchat.com/compare/zendesk-vs-freshchat): Zendesk’s per-agent suites with paid automated resolutions, against Freshchat’s per-agent plans with Freddy AI session packs.
- [Gorgias vs Zendesk](https://insertchat.com/compare/gorgias-vs-zendesk): Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.