# Chatbase vs CustomGPT.ai: Pricing and Limits

Source: https://insertchat.com/compare/chatbase-vs-customgpt

> Chatbase’s message-credit plans from free, against CustomGPT.ai’s query-capped agents from $99.

Chatbase suits businesses that want to start free and reach customers on Slack, Messenger, Instagram, or WhatsApp. CustomGPT.ai suits teams with large document libraries that want many knowledge agents. InsertChat is the stronger third option when customers also call, email, and text, from $98 per month.

Chatbase details checked on October 13, 2026 from [Chatbase’s public pricing page](https://www.chatbase.co/pricing); CustomGPT.ai details checked on October 13, 2026 from [CustomGPT.ai’s public pricing page](https://customgpt.ai/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Chatbase vs CustomGPT.ai vs InsertChat at a glance

| Compared | Chatbase | CustomGPT.ai | InsertChat |
| --- | --- | --- | --- |
| Pricing model | Hobby ($40), Standard ($150), and Pro ($500) a month, plus custom Enterprise; 20% off yearly ([source](https://www.chatbase.co/pricing)) | Standard $99 and Premium $499 a month, or $89 and $449 billed annually; Enterprise custom ([source](https://customgpt.ai/pricing/)) | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) |
| What is metered | Message credits (700, 4,000, or 15,000 a month); an extra 1,000 cost $40 ([source](https://www.chatbase.co/pricing)) | Queries: 1,000 a month on Standard and 5,000 on Premium, shared across agents; documents and word storage are also capped ([source](https://customgpt.ai/pricing/)) | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) |
| Channels | Chat, email, and voice, with voice from Standard; WhatsApp, Slack, Messenger, and Instagram integrations ([source](https://www.chatbase.co/pricing)) | Slack deployment listed on every plan; other deployment channels are not itemized on the pricing page ([source](https://customgpt.ai/pricing/)) | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) |
| Human handoff | Helpdesk from the $150 Standard plan ([source](https://www.chatbase.co/pricing)) | Not verified | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) |
| Knowledge sources | Not verified | Websites, helpdesks, knowledge bases, 1,400+ document formats, YouTube, audio, and podcasts, with connectors such as Google Drive and Notion ([source](https://customgpt.ai/pricing/)) | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) |
| Booking | Calendly integration ([source](https://www.chatbase.co/pricing)) | Not verified | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) |
| Entry price | $40 a month (Hobby) with a 7-day trial; no free plan is listed ([source](https://www.chatbase.co/pricing)) | $99 a month, or $89 billed annually (Standard), with a 7-day free trial ([source](https://customgpt.ai/pricing/)) | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) |
| Notable limits | One AI agent per plan ($25 a month per extra agent); removing Chatbase branding is $99 a month ([source](https://www.chatbase.co/pricing)) | Responses stop when the monthly query limit is reached; removing CustomGPT.ai branding needs Premium ([source](https://customgpt.ai/pricing/)) | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## How Chatbase and CustomGPT.ai compare

### Plan prices

Chatbase lists a free plan, then Hobby at $40, Standard at $150, and Pro at $500 a month, metered by message credits; 1,000 extra credits cost $40. CustomGPT.ai lists Standard at $99 a month, or $89 billed annually, with 1,000 queries and 10 agents, and Premium at $499 with 5,000 queries and 25 agents.

### When you hit the limit

CustomGPT.ai stops answering new queries at the monthly limit, counted across all agents. Chatbase sells more message credits at $40 per 1,000. InsertChat draws calls and conversations from one allowance, 5,000 credits a month on Pro, and its pricing page includes a usage estimator.

[Estimate your InsertChat usage](https://insertchat.com/pricing#usage-estimate)

### Knowledge sources

CustomGPT.ai lists websites, helpdesks, 1,400+ document formats, YouTube, audio, and podcasts, with connectors such as Google Drive and Notion. Our check of Chatbase’s pricing page did not confirm its source types. InsertChat learns from website URLs, documents, Q&A, audio and video files, and product information, with 1,000 sources on Pro.

[What InsertChat learns from](https://insertchat.com/product/knowledge)

### Branding

Chatbase removes its branding for $99 a month; CustomGPT.ai removes it on Premium. InsertChat shows your logo and assistant styling on every plan.

[White-label options](https://insertchat.com/product/white-label)

### Phone and handoff

Chatbase lists voice among its channels. CustomGPT.ai’s pricing page lists Slack and doesn’t itemize other channels or human handoff. InsertChat’s AI receptionist answers your business number, and your team takes over in a shared inbox.

[AI receptionist for calls](https://insertchat.com/product/phone)

## Chatbase, CustomGPT.ai, or InsertChat?

### Choose Chatbase if

- You want to start on a free plan.
- You want Slack, Messenger, or Instagram as channels.
- You prefer paying for message credits.

### Choose CustomGPT.ai if

- You have a large document library: Standard allows 5,000 documents per agent.
- You want 10 to 25 agents for different teams or knowledge sets.
- You want connectors for Confluence, Google Drive, Notion, or SharePoint, or a RAG API.

### Choose InsertChat if

- You want calls, email, SMS, and WhatsApp answered by the same assistant as chat.
- You want your team to take over in a shared inbox with contacts and history.
- You want the assistant to book appointments and run actions in HubSpot, Zoho, Stripe, or Zendesk.
- You want your logo on your entry plan without a branding add-on.

## Compare each one with InsertChat

- [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month.
- [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan.
- [InsertChat pricing](https://insertchat.com/pricing): Pro, Growth, Scale, and Enterprise plans with monthly AI credits, from $98 per month, plus a usage estimator for your own call and chat volume.

## Is Chatbase cheaper than CustomGPT.ai?

Chatbase’s paid plans start lower, at $40 for Hobby, against CustomGPT.ai’s $99 Standard ($89 billed annually). The two meter different units, message credits and queries, so compare them on your real volume. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and messages.

## What happens when CustomGPT.ai hits its query limit?

Its pricing page says responses to new queries stop at the monthly query limit, and new indexing stops at the word limit. Queries are counted per account across all agents.

## Can either one answer phone calls?

Chatbase lists voice among its channels. CustomGPT.ai’s pricing page does not list phone calls. InsertChat’s AI receptionist answers your business number on every paid plan, with calls in the same inbox as chat.

## Other head-to-head comparisons

- [Smith.ai vs Ruby](https://insertchat.com/compare/smith-ai-vs-ruby): Smith.ai’s per-call AI receptionist with human backup, against Ruby’s human receptionists billed by the minute.
- [Posh vs Ruby](https://insertchat.com/compare/posh-vs-ruby): Two human receptionist services billed by the minute: Posh from $65 a month, Ruby from $250 for 50 minutes.
- [Abby Connect vs Ruby](https://insertchat.com/compare/abby-connect-vs-ruby): Receptionists plus an AI option priced in Abby Minutes, against Ruby’s human receptionists and chat agents.
- [Ruby vs PATLive](https://insertchat.com/compare/ruby-vs-patlive): Two human answering services billed by the minute: Ruby from $250 for 50, PATLive from $49 pay-as-you-go.
- [Goodcall vs Rosie](https://insertchat.com/compare/goodcall-vs-rosie): Goodcall prices per unique caller with unmetered minutes; Rosie sells minute bundles from $49 for 250.
- [Rosie vs Smith.ai](https://insertchat.com/compare/rosie-vs-smith-ai): Rosie’s minute bundles from $49 against Smith.ai’s per-call AI receptionist with a free plan and human backup.
- [Dialpad vs RingCentral](https://insertchat.com/compare/dialpad-vs-ringcentral): AI receptionists inside two phone platforms: Dialpad’s credit-based AI Agents and RingCentral’s per-minute add-on.
- [Nextiva vs RingCentral](https://insertchat.com/compare/nextiva-vs-ringcentral): Nextiva’s XBert at $99 for 100 resolutions against RingCentral’s AI Receptionist at $39–$49 with 100 minutes.
- [Quo Sona vs Dialpad](https://insertchat.com/compare/quo-sona-vs-dialpad): Quo’s Sona, billed per call with 10 a month included, against Dialpad’s credit-based AI receptionist.
- [Vapi vs Retell AI](https://insertchat.com/compare/vapi-vs-retell-ai): Two developer voice platforms billed per minute: Vapi’s $0.05 hosting plus providers, Retell’s $0.07–$0.31 range.
- [Bland AI vs Vapi](https://insertchat.com/compare/bland-ai-vs-vapi): Bland’s all-in per-minute talk time against Vapi’s $0.05 hosting fee plus providers at cost.
- [Retell AI vs Bland AI](https://insertchat.com/compare/retell-ai-vs-bland-ai): Retell’s per-second voice agents with chat and SMS, against Bland’s all-in talk time with Enterprise scheduling.
- [Voiceflow vs Botpress](https://insertchat.com/compare/voiceflow-vs-botpress): Two agent-building platforms: Voiceflow’s usage credits with business pricing on request, and Botpress’s conversation plans.
- [Tidio vs Intercom](https://insertchat.com/compare/tidio-vs-intercom-fin): Tidio’s conversation-based plans with Lyro AI, against Intercom’s per-seat plans plus $0.99 per Fin outcome.
- [Intercom vs Zendesk](https://insertchat.com/compare/intercom-fin-vs-zendesk): Intercom’s seats plus $0.99 per Fin outcome, against Zendesk’s per-agent suites with included automated resolutions.
- [Crisp vs Tidio](https://insertchat.com/compare/crisp-vs-tidio): Crisp’s per-workspace plans with AI credits, against Tidio’s plans metered by human and Lyro AI conversations.
- [LiveChat vs Tidio](https://insertchat.com/compare/livechat-vs-tidio): LiveChat’s per-user Text plans with counted AI resolutions, against Tidio’s plans with a free tier and Lyro AI.
- [Zendesk vs Freshchat](https://insertchat.com/compare/zendesk-vs-freshchat): Zendesk’s per-agent suites with paid automated resolutions, against Freshchat’s per-agent plans with Freddy AI session packs.
- [Gorgias vs Zendesk](https://insertchat.com/compare/gorgias-vs-zendesk): Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.