# Vonage Business Call Forwarding Setup

Source: https://insertchat.com/call-forwarding/vonage

> Forward a Vonage Business Communications extension to InsertChat’s AI receptionist from the Admin Portal or your online account, with caller ID passthrough.

Vonage Business Communications forwards an extension’s calls from the Admin Portal: turn on Forward Calls, add an outside number, and save. Use your InsertChat routing number as that number, and every call to the extension goes to your AI receptionist.

## Vonage Business Communications

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. In the Vonage Admin Portal, click Phone System, then Extensions, and click the pencil icon for the extension.
2. Click Call Forwarding and turn on Forward Calls.
3. Select Send To Ext. or Number, click Add New Number, and enter your private routing number.
4. Choose Originating Caller ID so the caller’s number passes through, then click Save.

### Turn forwarding off

- Open the extension’s Call Forwarding settings in the Vonage Admin Portal.
- Turn off Forward Calls and click Save.

Source: [Vonage Business Communications documentation](https://businesssupport.vonage.com/articles/answer/Call-Forwarding-24813), reviewed 2026-10-13.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Can a Vonage user turn on forwarding without the Admin Portal?

Yes. In the Vonage online account, open Settings, then Call Forwarding, mark Forward All Calls, enter the routing number, choose a caller ID option, and click Save.

## Which caller ID should I choose?

Choose Originating Caller ID. Vonage then passes the caller’s own number on the forwarded call, so each conversation in InsertChat shows who called.

## Can Vonage forward only after hours?

Vonage recommends its Virtual Receptionist for after-hours forwarding. InsertChat’s Vonage steps forward all calls; for an after-hours rule, choose Another provider during setup and point Vonage’s after-hours routing to your routing number.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.