# TELUS Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding/telus

> Forward your TELUS home phone line to InsertChat’s AI receptionist by dialing 72#, verify that calls arrive, and dial 73# when you want to stop forwarding.

TELUS home phone lines forward every call with 72#. Dial it from the line, enter the forwarding number when prompted, and dial 73# to stop.

## TELUS Home Phone

Available for numbers in the Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. From the TELUS home phone, dial 72# and follow the prompts.
2. Enter XXXXXXXXXX when asked for the forwarding number.

### Turn forwarding off

- From the TELUS home phone, dial 73# to stop forwarding.

Source: [TELUS Home Phone documentation](https://www.telus.com/en/telephonie/options), reviewed 2026-08-06.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Can I use TELUS forwarding for a business?

Yes, if your business number is a TELUS home phone line. Other TELUS services may use different settings; if yours is not listed, choose Another provider during setup and ask TELUS to forward calls to your private routing number.

## What should I enter when TELUS asks for the number?

Enter the 10 digits of the private routing number shown in your InsertChat phone settings, then wait for the confirmation before hanging up.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.