# Rogers Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding/rogers

> Forward Rogers Wireless or Rogers Business Phone calls to InsertChat’s AI receptionist. Star codes for busy and no-reply calls, verification, and removal.

Rogers Wireless forwards with codes dialed from the phone, including separate codes for busy and no-reply calls. Rogers Business Phone forwards all calls from its call-forwarding settings.

## Rogers Wireless

Available for numbers in the Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. From the Rogers phone, call *21*XXXXXXXXXX#.

### Forward unanswered or busy calls

1. Call *67*XXXXXXXXXX# to forward busy calls.
2. Call *61*XXXXXXXXXX# to forward calls with no reply.

### Turn forwarding off

- Call ##21# to cancel unconditional forwarding.
- Call ##67# and ##61# to cancel busy and no-reply forwarding.

Source: [Rogers Wireless documentation](https://www.rogers.com/support/mobility/use-call-forwarding), reviewed 2026-08-06.

## Rogers Business

Available for numbers in the Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. Open Rogers Business Phone call-forwarding settings.
2. Set the forwarding destination to your private routing number and enable the rule.

### Turn forwarding off

- Open Rogers Business Phone call-forwarding settings.
- Disable the rule that points to your private routing number.

Source: [Rogers Business documentation](https://www.rogers.com/cms/page-specific/other/RogersHamilton/pdf/RBP_User_Guide_%20IBLc_BOM%20LINK.pdf), reviewed 2026-08-06.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Can Rogers Business Phone forward only unanswered calls?

The reviewed Rogers Business Phone steps forward all calls. To catch only unanswered calls, forward all calls to InsertChat and set its routing to ring a team member’s mobile or direct line first, so the assistant answers when nobody picks up.

## Does this work for Canadian numbers?

Yes. Keeping your number by forwarding works for Canadian and US numbers, and Rogers is one of the providers listed in setup.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.