# RingCentral Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding/ringcentral

> Send RingCentral calls to InsertChat’s AI receptionist with call handling rules: forward all calls, overflow and missed calls, or after-hours calls.

RingCentral forwards through Call handling and forwarding rules, in the US and Canada. You can forward every call, send missed and overflow calls, or forward only after hours.

## RingCentral

Available for numbers in the United States and Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. Open Call handling and forwarding, then forward all calls to your private routing number.

### Forward unanswered or busy calls

1. Add your private routing number as the missed-call or overflow destination in Call handling and forwarding.

### Forward calls after hours

1. Open after-hours call handling and set your private routing number as the forwarding destination.

### Turn forwarding off

- Open RingCentral Call handling and forwarding.
- Remove every rule that targets your private routing number.

Source: [RingCentral documentation](https://support.ringcentral.com/content/dam/support/us/en/pdf/get-started/v2/MVP_User_Guide_Compendium.pdf), reviewed 2026-08-06.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Do I keep my RingCentral phones?

Yes. You keep your RingCentral account and number; InsertChat only receives the calls your rules forward. Your team keeps answering on RingCentral whenever the rules send calls to them first.

## Should I forward after hours or forward missed calls?

Forward after hours if the AI receptionist should cover only closed hours. Forward missed and overflow calls if it should also catch daytime calls your team cannot reach. You can combine both in RingCentral.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.