# Ooma Office Call Forwarding: Portal and *74

Source: https://insertchat.com/call-forwarding/ooma

> Forward Ooma Office calls to InsertChat’s AI receptionist from Call Handling in the End User Portal, keep the key-press prompt off, and use *74 to toggle it.

Ooma Office forwards an extension from Call Handling in the End User Portal: select Forward it immediately, choose My Forwarding number, and enter the number. Use your InsertChat routing number, leave the key-press prompt off, and dial *74 from the desk phone to toggle forwarding.

## Ooma Office

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. In the Ooma Office End User Portal, open Settings, then Call Handling.
2. Select Forward it immediately, then select My Forwarding number.
3. Enter your private routing number as the forwarding number and leave Require key press on answer turned off.
4. Save the popup window, then save your settings.

### Turn forwarding off

- From the Ooma Office desk phone, dial `*74` and follow the prompts to turn call forwarding off.

Source: [Ooma Office documentation](https://www.ooma.com/small-business-phone-systems/how-to/how-to-turn-call-forwarding-on-and-off/), reviewed 2026-10-13.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Should I turn on Require key press on answer?

No. That option asks whoever answers to press 1 first, which protects a cell phone’s voicemail but stops an AI receptionist from taking the call. Leave it off for the routing number.

## Can I set Ooma forwarding from the desk phone?

Yes. Ooma documents dialing *72, waiting for the prompt, and entering the forwarding number followed by #. Dial *74 later and follow the prompts to toggle forwarding on or off.

## Can Ooma Office forward to any number?

Ooma says calls can only be forwarded to numbers in the US and Canada. Your InsertChat routing number is a US or Canadian number, so it qualifies.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.