# Nextiva Call Forwarding: *72 Setup and Removal

Source: https://insertchat.com/call-forwarding/nextiva

> Forward Nextiva calls to InsertChat’s AI receptionist with *72 or the voice portal, then stop with *73. Which calls Nextiva forwards and how to verify it.

Nextiva forwards every direct call when you dial *72, enter the forwarding number at the prompt, and press #. Dial *73 to stop. Use your InsertChat routing number as the forwarding number, and the AI receptionist answers calls made to that Nextiva user.

## Nextiva

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. From the Nextiva phone, dial `*72`.
2. When prompted, enter `XXXXXXXXXX` and press #.
3. Wait for the message to finish playing.

### Turn forwarding off

- From the Nextiva phone, dial `*73` and wait for the message to finish playing.

Source: [Nextiva documentation](https://help.nextiva.com/article/call-forwarding-always), reviewed 2026-10-13.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Can I set Nextiva forwarding in the voice portal instead?

Yes. An administrator opens Users, chooses Voice Settings for the user, selects Forwarding, expands Call forwarding (always), enters the number, clicks Save, and turns the toggle on.

## Does Nextiva forward call center or call group calls?

No. Nextiva’s Call Forwarding Always forwards direct calls to the user only, not calls distributed by a call center or call group, and Call Forwarding Selective overrides it.

## Can Nextiva forward only unanswered calls?

Nextiva documents Call Forward When Unanswered in the voice portal, which forwards after a set number of rings. InsertChat’s Nextiva steps cover all calls; for missed calls only, choose Another provider in setup and enter your routing number in that unanswered setting.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.