# Grasshopper Call Forwarding: Add a Number

Source: https://insertchat.com/call-forwarding/grasshopper

> Add InsertChat’s AI receptionist as a Grasshopper forwarding number for every call or only after hours. Which call handling option to pick, and how to undo it.

Grasshopper forwards each extension to the phone numbers you add in the admin portal. Add your InsertChat routing number as a forwarding number, set it to connect as soon as the call is picked up, and schedule it for all hours or only the hours you’re closed.

## Grasshopper

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. In the Grasshopper admin portal, select Extensions, then Edit next to the extension that takes your calls.
2. Select Add a forwarding number and enter your private routing number.
3. Choose Calls will connect to you as soon as you pick up, so the call connects without an announcement.
4. Choose a schedule that covers all hours, then select Add this number.
5. Select Off next to the extension’s other forwarding numbers so only the routing number receives calls.

### Forward calls after hours

1. In the Grasshopper admin portal, select Extensions, then Edit next to the extension that takes your calls.
2. Select Add a forwarding number and enter your private routing number.
3. Choose Calls will connect to you as soon as you pick up, so the call connects without an announcement.
4. Under When do you want this number to receive calls?, select Custom Schedule with your closed hours, then select Add this number.

### Turn forwarding off

- Open the extension in the Grasshopper admin portal.
- Select Off next to the forwarding number that points to your private routing number.

Source: [Grasshopper documentation](https://support.grasshopper.com/help/forward-incoming-calls-for-an-extension), reviewed 2026-10-13.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Which Grasshopper call handling option should I pick?

Choose Calls will connect to you as soon as you pick up. The announced options play a prompt that asks the person answering to press 1 or 2, and your AI receptionist should start talking to the caller right away.

## Can Grasshopper forward only after hours?

Yes. When you add the routing number, set When do you want this number to receive calls? to a custom schedule that matches your closed hours. Your team’s numbers keep ringing during business hours.

## How many forwarding numbers can a Grasshopper extension have?

Grasshopper allows up to 15 forwarding numbers per extension, or 1 on True Solo accounts. On True Solo, the routing number replaces your current forwarding number.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.