# Comcast Business Call Forwarding: *72, *92, *90

Source: https://insertchat.com/call-forwarding/comcast-business

> Forward Comcast Business Voice calls to InsertChat’s AI receptionist: *72 for every call, *92 for unanswered calls, *90 for busy calls, and how to undo each.

Comcast Business Voice forwards every call when you press *72 and dial the forwarding number, and *73 turns it off. Press *92 to forward unanswered calls and *90 for busy calls. Dial from the business line with your InsertChat routing number, and the AI receptionist picks up.

## Comcast Business Voice

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. Lift the receiver on the business line and press `*72`. Wait for the stutter tone, then the normal dial tone.
2. Dial `XXXXXXXXXX` and stay on the line until the call is answered.
3. If it isn’t answered, hang up and press `*72` again within two minutes to activate forwarding.

### Forward unanswered or busy calls

1. Press `*92`, wait for the second dial tone, dial `XXXXXXXXXX`, and listen for the confirmation tone to forward unanswered calls.
2. Press `*90`, wait for the second dial tone, dial `XXXXXXXXXX`, and listen for the confirmation tone to forward busy calls.

### Turn forwarding off

- Press `*73` to turn off Call Forwarding Always.
- Press `*93` and `*91` to turn off no-answer and busy forwarding.

Source: [Comcast Business Voice documentation](https://business.comcast.com/support/article/voice/phone-managing-call-forwarding-routing), reviewed 2026-10-13.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Why does Comcast ask me to stay on the line after *72?

Comcast activates Call Forwarding Always once the destination answers. If the routing number doesn’t pick up, hang up, pick up again, and press *72 within two minutes; Comcast then turns forwarding on without an answer.

## Can I forward unanswered calls on a hunt group line?

Comcast says not to activate Call Forwarding No Answer on a phone that’s part of a Hunt Group, and Call Forwarding Busy isn’t available with Hunt Group. Choose Forward all calls for that line, or check with Comcast first.

## Do these codes cover Business VoiceEdge?

These star codes are for Comcast Business Voice and VoiceEdge Select. Comcast points Business VoiceEdge customers to separate call-forwarding instructions, so choose Another provider during setup if you use VoiceEdge.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.