# Bell Business Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding/bell

> Forward Bell Business calls to InsertChat’s AI receptionist from the Bell voice portal, verify the forwarding with a test call, and remove it when you need to.

Bell Business lines forward all calls from the Bell Business voice portal, with a Call Forward: All calls rule you can turn on and off.

## Bell Business

Available for numbers in the Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. Open the Bell Business voice portal and select Call Forward: All calls.
2. Enter your private routing number, then save and enable the rule.

### Turn forwarding off

- Open the Bell Business voice portal.
- Disable Call Forward: All calls for your private routing number.

Source: [Bell Business documentation](https://business.bell.ca/web/SUPPORT/resources/pdf/Voice/SIP_Trunking_end_user_portal_guide.pdf), reviewed 2026-08-06.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Can Bell Business forward only unanswered calls?

The reviewed Bell Business steps forward all calls. Forward all calls to InsertChat and set its routing to ring a team member’s mobile or direct line first; the AI receptionist then answers only when nobody picks up.

## What do I enter in the Bell portal?

Enter the private routing number shown in your InsertChat phone settings as the forwarding destination, save, and enable the rule. Then run verification in InsertChat.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.