# AT&T Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding/att

> Forward your AT&T Business line to InsertChat’s AI receptionist with *72, or forward only unanswered and busy calls with *92 and *90. Verify and undo it.

AT&T Business landlines forward with star codes dialed from the business line. Forward every call, or only the calls nobody answers and the calls that come in while the line is busy.

## AT&T Business

Available for numbers in the United States. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. From the business line, call *72XXXXXXXXXX# and wait for confirmation.

### Forward unanswered or busy calls

1. From the business line, call *92XXXXXXXXXX# for unanswered calls.
2. Then call *90XXXXXXXXXX# for busy calls.

### Turn forwarding off

- Call *73# to disable all-call forwarding.
- Call *93# and *91# to disable unanswered and busy forwarding.

Source: [AT&T Business documentation](https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1181691/), reviewed 2026-08-06.

## Finish the setup in InsertChat

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Do these codes work on an AT&T wireless phone?

These steps are for AT&T Business phone lines. AT&T wireless phones use their own forwarding settings, so choose Another provider during setup or check AT&T’s wireless instructions before you dial.

## Which AT&T forwarding option should I choose?

Forward all calls if the AI receptionist should answer every call. Forward unanswered and busy calls if your team picks up first and the assistant takes the overflow; that needs both the *92 and *90 codes.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.