# Call Forwarding to an AI Receptionist

Source: https://insertchat.com/call-forwarding

> Keep your business number and forward calls to InsertChat’s AI receptionist. Steps and dial codes for AT&T, Verizon, T-Mobile, RingCentral, Rogers, Bell, and TELUS.

Call forwarding lets your existing business number send calls to InsertChat’s AI receptionist, so customers keep dialing the number they already know. In the US and Canada, you choose when calls forward, dial your provider’s code or change a portal setting, and InsertChat places a verification call to confirm that calls arrive.

## How forwarding to InsertChat works

1. **Enter your business number.** In your assistant’s phone settings, choose Forward my existing number, enter it, and check compatibility. Confirm the provider you pay for phone service.
2. **Forward to your routing number.** Choose when calls forward, then follow your provider’s steps to send them to the private routing number InsertChat creates. Never publish that number.
3. **Verify with a test call.** InsertChat places a verification call. For unanswered-or-busy forwarding, let it ring without answering so your provider’s rule can forward it.

## Forwarding steps by provider

- [AT&T call forwarding](https://insertchat.com/call-forwarding/att)
- [Verizon call forwarding](https://insertchat.com/call-forwarding/verizon)
- [T-Mobile call forwarding](https://insertchat.com/call-forwarding/t-mobile)
- [RingCentral call forwarding](https://insertchat.com/call-forwarding/ringcentral)
- [Rogers call forwarding](https://insertchat.com/call-forwarding/rogers)
- [Bell call forwarding](https://insertchat.com/call-forwarding/bell)
- [TELUS call forwarding](https://insertchat.com/call-forwarding/telus)

## Another provider

Available for numbers in the United States and Canada. In dial codes, XXXXXXXXXX stands for the 10 digits of your private routing number.

### Forward all calls

1. Ask your phone provider to forward all calls to your private routing number.
2. Keep caller ID passthrough enabled when offered.

### Forward unanswered or busy calls

1. Ask your provider to forward unanswered and busy calls to your private routing number.
2. Disable carrier voicemail or make its ring timeout longer than the forwarding timeout.

### Forward calls after hours

1. Create an after-hours routing rule that forwards to your private routing number.
2. Keep the existing daytime route unchanged.

### Turn forwarding off

- Ask your provider to remove every forwarding rule targeting your private routing number.

Source: [Another provider documentation](https://developers.telnyx.com/docs/voice/programmable-voice/quickstarts/), reviewed 2026-08-06.

## Does forwarding my number cost extra?

The first active line is included with your InsertChat plan; additional lines are $10 per month plus voice minutes. Your phone provider may also count forwarded calls against your plan, so check your plan with them.

## What if my provider is not listed?

Choose Another provider during setup. Ask your provider to forward all calls, or unanswered and busy calls, to your private routing number, keep caller ID passthrough on when offered, and make carrier voicemail ring longer than the forwarding timeout.

## Can I forward a number outside the US and Canada?

Not at the moment. Keeping your number by forwarding works for US and Canadian numbers. Elsewhere, use a local or toll-free InsertChat number where one is available. Number porting is not offered.

## How do I stop forwarding later?

Remove every forwarding rule that points to your private routing number using your provider’s removal steps, then run the removal check in InsertChat. The routing line is released when the test call no longer forwards.