# Voiceflow Alternative: InsertChat vs Voiceflow

Source: https://insertchat.com/alternatives/voiceflow

> Platform for building voice and chat agents, billed in usage credits, with business pricing on request.

InsertChat is a Voiceflow alternative for businesses that want an AI receptionist without designing agent flows. Voiceflow is a platform for building voice and chat agents. Businesses request pricing, and its docs list $0.05 per phone minute plus model and speech credits. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month.

Competitor details checked on October 13, 2026 from [Voiceflow’s public pricing page](https://www.voiceflow.com/pricing). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Our verdict on InsertChat vs Voiceflow

### Choose InsertChat if

- You want answers built from your website and documents instead of flows you design step by step.
- You want published prices: Pro is $98 per month with 5,000 credits, 3 assistants, 3 seats, and a phone number.
- You want calls, website chat, email, SMS, and WhatsApp answered in one shared inbox your team works from.
- You run an agency and want white-label branding, with custom domains on Growth and above.

### Stay with Voiceflow if

- Your team designs conversation flows and wants detailed control over every step.
- You are an agency building agents for clients and want multi-client workspaces with white-labeling.
- You want to choose among major model providers or bring your own model.

New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.

## InsertChat vs Voiceflow at a glance

| Compared | InsertChat | Voiceflow |
| --- | --- | --- |
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Agencies: usage-based billing with a free trial; businesses book a demo or request pricing ([source](https://www.voiceflow.com/pricing)) |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Self-serve credits: $0.05 per phone minute and $0.005 per chat message, plus LLM, speech-to-text, and text-to-speech usage ([source](https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table)) |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Voice and chat agents ([source](https://www.voiceflow.com/pricing)) |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | A Call forward step sends calls to a live representative, another number, or a SIP address ([source](https://www.voiceflow.com/docs/documentation/build/steps/call-forward)) |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | Plan prices are not listed on the pricing page; agencies can start a free trial without a card ([source](https://www.voiceflow.com/pricing)) |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | One Voiceflow phone number per workspace; extra numbers, editor seats, and concurrent calls are paid add-ons ([source](https://www.voiceflow.com/docs/documentation/account-management/billing)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## Switch from Voiceflow in a day

Keep Voiceflow answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time.

1. **Add your business knowledge.** Add the website pages, documents, and FAQs behind your Voiceflow prompts and knowledge bases. InsertChat answers from them, so you test questions instead of editing prompts.
2. **Switch on calls, booking, and handoff.** Pick one of 10 voices and a greeting, connect your calendar, set handoff rules, and choose when the AI answers: always, after hours, or when your team doesn’t pick up.
3. **Test, then forward your number.** Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered.

## How much does Voiceflow cost compared with InsertChat?

Voiceflow’s pricing page does not list plan prices; businesses book a demo or request pricing. Its credits table lists $0.05 per phone minute and $0.005 per chat message on self-serve, plus LLM and speech usage. InsertChat Pro is $98 per month, or $81.67 billed annually, with 5,000 credits.

## Do I have to design conversation flows in InsertChat?

No. InsertChat answers from the knowledge you add: website pages, documents, questions and answers, audio and video files, and product information. You set the voice, greeting, handoff rules, and booking permissions in settings, then test real questions before going live.

## Can agencies run client assistants on InsertChat like on Voiceflow?

Yes. Every plan includes your logo and assistant styling, and Growth and above add custom domains and branded email for a white-label setup. Pro includes 3 assistants; Growth, Scale, and Enterprise include more. Voiceflow’s pricing page lists multi-client workspaces and white-labeling for agencies.

## Voiceflow compared with other vendors

- [Voiceflow vs Botpress](https://insertchat.com/compare/voiceflow-vs-botpress): Two agent-building platforms: Voiceflow’s usage credits with business pricing on request, and Botpress’s conversation plans.

## Other comparisons

- [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup.
- [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits.
- [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month.
- [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan.
- [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base.
- [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking.
- [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included.
- [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call.
- [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats.
- [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month.
- [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
- [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans.
- [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard.
- [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes.
- [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans.
- [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request.
- [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here.
- [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans.
- [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000.
- [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes.
- [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost.
- [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice.
- [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee.
- [InsertChat vs ElevenLabs Agents](https://insertchat.com/alternatives/elevenlabs-agents): Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top.
- [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations.
- [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies.
- [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan.
- [InsertChat vs Quo Sona](https://insertchat.com/alternatives/quo-sona): AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers.
- [InsertChat vs Dialpad AI Receptionist](https://insertchat.com/alternatives/dialpad): AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published.
- [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each.
- [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers.
- [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call.
- [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution.
- [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan.
- [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans.
- [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100.
- [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation.
- [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan.
- [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons.
- [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan.
- [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.